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22 Cards in this Set
- Front
- Back
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What is an information system |
A set of interrelated components that collect, manipulate, store and disseminate data to provide feedback to meet an objective |
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Globalization definition |
The process by which business or other organizations develop international influence or start operating on an international scale |
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Name the 6 strategic business objective |
•Operational excellence -business continuity seeks to improve the efficiency of the operations in order to achieve higher profitability
•Customer and supplier intimacy -when a business really knows its customers, serves them well and the way they want to be served customer generally responds by returning and purchasing more
•Improved decision making -information systems and technologies have made it possible for managers to use real-time data from the marketplace when making decisions
•Competive advantage -doing things better than your competitors, charging list for superior products and responding to customers and supplies in real-time all add up to higher sales and higher profits that your competitors cannot match
•Survival -in order to remain and survive in an industry, a business has no other choice than to level up their technological use |
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How does I.S. help with globalization? |
They're the foundation of fast-paced supply chains. The internet allows many businesses to buy, dell, advertise and solicit customer feedback online. The internet has stimulated globalization by dramatically reducing the costs of producing, buying and selling on a global scale. |
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State the characteristics of information |
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Management information system definition |
A computer-based system that provides managers with the tools to organise, evaluate and efficiently manage departments within an organization |
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Information technology definition |
The use of computers, computer devices and telecommunication technologies to process data into inform |
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Explain TPS |
An operational level system used by shop floor workers out front line staff which provide the key data required to support the management of operations through the tracking of low-level activities and basic transactions |
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Examples of TPS |
Payroll systems Reservation systems Order processing systems |
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MIS definition |
A system which provides information to support the operations, the management and the decision-making function in the organisation |
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Describe MIS |
•Used by middle managers to help ensure the smooth running of the organisation in the short term •Used to evaluate an organisation's performance by comparing current with previous outputs |
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Examples of MIS |
•Sales management systems •Budgeting system •Inventory control systems |
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Describe DSS |
•Used by senior managers to analyze existing structured information and allow managers to project the potential effects of their decisions into the future |
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Examples of DSS |
•Logistics systems •Financial planning systems •Group Decision Support System(GDSS) |
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Describe EIS |
•Used executives and senior managers analyze the environment in which the organisation operates, to identify long-term trends, and to plan appropriate course of action using information from internal and external sources |
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Enterprise resource planning system |
Used to bridge the communication gap between all departments and all users of information within a company
Drawbacks Time, money and people |
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Describe Knowledge management system |
Enables organizations to be manage processes for capturing and applying knowledge and expertise |
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Describe expert systems |
Gives computers the ability to make suggestions and function like an expert in a particular field |
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Describe supply chain management system |
Manages your supply chain and gets products or services to clients efficiently and effectively |
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Describe customer relationship management system |
Provides end-to-end customer care from the receipt of order through product delivery. It helps a firm cost of keeping customers by supplying the entire organization with consolidated views of customer needs |
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Benefits of information systems |
Increases: Productivity Revenues Enhances organizational performance Helps managers make better decisions Helps make business processes is more efficient Increases profitability |
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I.S. should be able to? |
•Handling of voluminous data •Confirmation of the validity of data and transaction inter •Complex processing of data and multi-dimensional analysis •Quick search and retrieval •Mass storage •Communication of the information systems to the user on time •Fulfilling the changing needs of the information |
