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18 Cards in this Set

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  • Back
Repeating the speaker's ideas or thoughts in your own words.
Paraphrasing
Meaning expressed by facial expressions and body posturing.
Nonverbal communication
To encourage group performance.
Facilitate
Words you use in your speech.
Active Vocabulary
Understanding another person's feelings and motives.
Empathy
The statement or situation in which a work is used.
Context
A change in tone or pitch.
Inflection
Words you understand when you read them.
Recognition vocabulary
An informal communication.
Memorandum
Third party to solve disputes.
Arbitrator
A written document sent outside an organization.
Business Letter
Sending and receiving messages and understanding and being.
Communication
Bargaining by persuasion rather than argument.
Negotiation
Pulling away from a volatile situation.
Withdrawal
An agreement in which each side gives up some of its demands.
Compromise
A clash or struggle.
Conflict
A reaction or response to what is said.
Feedback
Check for accuracy.
Monitor