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110 Cards in this Set
- Front
- Back
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To receive certification or registration as a medical assitant, you must
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graduate from an approved medical assistant program and pass the AAMA or AMT examination
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The purpose of the American Association of Medical Assistants is to
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raise standards to a high professional level
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Which of the following declared medical assisting an allied health profession?
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U.S. Department of Health, Education and Welfare
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The AAMA works to protect the right of the medical assistant to practice through
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legistrative monitoring
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Which of the following organizations offer certification exams for Phlebotomy Technician, EKG Technician, and Medical Transcriptionist?
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National Healthcare Association
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Becoming cross-trained demonstrates
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commitment to your profession
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The term "primary care physicians" refer to
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physicians who oversee patient's long-term healthcare
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A civil wrong committed against a person or property that causes physical injury or damage to someone's property or that deprives someone of his or her personal liberty and freedom is called a
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tort
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Malpractice lawsuits are a part of _____ law?
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civil
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Which item can be reused?
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utiltiy gloves
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When an exposure incident occurs, the role of the employer is to
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offer the employee a free medical evaluation
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According to OSHA regulations, employees medical and exposure records must be kept on file
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during employment and 30 years afterward
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OSHA's record-keeping and documentation requirements in a medical office are to
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protect the legal rights and safety of everyone in the medical office
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A log of occupation injuries and illness, OSHA Form 200,must be kept for
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5 years
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Under CLIA '88, medical assistants are allowed to perform which waived test?
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fecal occult blood
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HIV is transmitted through
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bodily fluids
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Successful people mostly likely have reached which level in the hierarchy?
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self-actualization
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A benefit of a voice mail system is that
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callers never receive a busy signal
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A machine that can send documents rapidly to locations outside the office is the
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fax machine
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Some fax machines use thermal paper, which
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reacts to heat and electricity
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Faxes can be received ____ hours a day
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24
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A device that displays the caller's telephone number in a small window is a ?
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pager
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When a medical assistant needs to give a physician who is out of the office a message, he or she can use a?
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pager
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Voice mail is often used in conjuction with a ?
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automated menu
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The advantage of using plain paper instead of thermal paper in a fax machine is to
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eliminate the need to make copies
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What happens when the fax machine is not able to make a connection?
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a number is automatically recalled
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One of the more useful features of a photocopier is the
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help function
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The meter part of the postage meter belongs to the
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post office
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When a postage meter is used in a medical office, the postage is
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prepaid
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A disadvantage of using a postage meter is that
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postage must be prepaid
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An effective disposal solution to confidential material in a medical office is to
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shred the material in a paper shredder
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An advantage of leasing a product is
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to use the services a product provides without having the money to buy it
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A maintenance contract
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specifies when the equipment will be cleaned, checked, and repaired
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A fax has been successfully sent when
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a confirmation message is printed
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An advantage of computers is that they
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process information with great speed
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The three basic types of computers are mainframe computers, personal computers, and
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minicomputers
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A _______ computer can be used by a businessman on an airplane
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notebook
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An advantage of a notebook computer is that it
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operates on a battery or AC adapter
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A computer's hardware serves four main functions: imputting data, processing data, outputting data, and
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storing data
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A tip to prevent carpal tunnel syndrome is to
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keep wrists straight
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A device used to transfer information from one computer to another over telephone lines is a
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modem
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What is ROM?
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permanent memory that provides the basic operating instructions the computer needs to function
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Information is stored permanently for later retrieval from
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hard disk drive
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Resolution refers to
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the sharpness of images, measured in dot pitch
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A collection of records created and stored on a computer is a
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database
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Which of the following has the potential to eliminate the need for medical assistants to transcribe physician's notes?
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speech recognition technology
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Which of the following allows information to be taken from one source and "burned" or copied to a CD?
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CD-R technology
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The impression or pattern that is seen when the paper is held up to the light is called
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a watermark
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The envelope size most commonly used for correspondence is
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No. 10
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Which of the following is a correct dateline for a business letter?
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August 20, 1998
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Which of the following is a correct example of a part of the inside address of a business letter?
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Ms. Paula Jordan
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The subject line is used to
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bring the subject of the letter to the reader's attention
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The body of the letter should
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begin two lines below the subject line
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The correct way to include a list in the body of a letter is to
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leave an extra line between items
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The complimentary closing is
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placed two lines below the last line of the body
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How many spaces should be left above the signature block to allow for the signature
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three to four
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The letter writer's initials followed by a colon or slash and the typist's initials are called the
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identification line
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Notations include informatin such as the number of enclosures that are included with the letter and
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the names of other people who will receiving copies of the letter
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The dateline, complimentary closing, signature block and notations are aligned and begin at the center of the page or slightly tothe right in the
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modified-block letter style
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All lines are typed flush to the left in the
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full-block letter style
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Which of the following are examples of administrative supplies?
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stationary, insurance forms, and pens
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Examples of clinical supplies are
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needles, syringes, and lubricating jelly
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Which of the following are general supplies?
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liquid hypoallergenic soap, paper towels, and facial tissue
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"Net 30" on a payment invoice means
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30 days are allowed in which the total amount must be paid
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One of the most important duties of a medical assistant is to
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fill out and maintain accurae and thorough patient records
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Medical records include which of the following about a patient?
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insurance coverage
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Which of the following information is found on the patient registration form?
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name fo the person to contact in an emergency
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The appropriate way to speak to a patient who has a hearing impairment is to
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speak slowly
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The appropriate way to address a patient is?
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Mrs. Jones
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The medical abbreviation for twice a day is?
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BID
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An example of a patient sign is?
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a rash
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Objective or external factors that can be seen or felt by the doctor or measured by an instrument are called
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signs
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Subjective or internal conditions felt by the patient are
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symptoms
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The S section of SOAP documentation is
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data that comes directly from the patient
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The O section of SOAP documentation is
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data that comes from examination results and from the physician
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The A section of SOAP documentation is
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the diagnosis or impression of a patient's problem
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The Psection of SOAP documentation is
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the plan of action, which includes treatment, patient education, and follow-up
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The correct abbrevation for "should be" is
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s/b
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Which of the following is necessary to release a patient's record to the patient's insurance company?
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patient's written consent
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A guideline for releasing medical information is to
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call the recipient to confirm that all materials were received
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When do most states consider children adults with the rights to privacy?
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18
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A medical record from another physician should be
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entered into the patient's chart
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In the problem-oriented medical record (POMR), which of the following includes a record of the patient's history, information from the initial interview, and any tests?
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database
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What is a disadvantage of housing files in boxes?
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They do not remain in one location and are easily misplaced
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The most basic filing supply is the
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file folder
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A numeric filing system
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may include numbers that indicate where in the filing system a file can be found
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Medical practices use_______files to avoid losing track of important dates.
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tickler
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Who decides to keep patient files inactive or closed in an office?
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the physician
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Which of the following is a guideline for arranging files in alphabetical order?
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a title should be treated as the last filing unit
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Which of the following indicates that files have been taken out of the system?
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out guide
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Three types of calls to a medical office are clinical, emergency and
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administrative
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Telephone calls that require the doctor's personal attention include
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patient requests to discuss test results, particularly abnormal results
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If a patient was overcharged for services, the appropriate procedure is to
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ask the patient to wait for a corrected statement before sending payment
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When will a pharmacist call to check before dispensing refills?
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if more than one year has passed since the orginal prescription was written
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A guideline for dealing with an angry caller is to
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assure the patient that you will do your best to correct the problem
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A medical assistant should answer all telephone calls using
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proper telephone etiquette
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Before putting a caller on hold
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ask the caller to state the purpose of the call
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How much time should you allow for a patient to answer when placing a phone call?
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one minute or 8 rings
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Which of the following medical conditions requires immediate medical help?
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snakebite
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Your first priority when responding to a complaint of an angry patient is to
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stay calm and try to pacify the caller
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What do you do to make a message concise?
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make the message brief and direct
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A telephone message that is organized and logical demonstrates
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conhesiveness
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This type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day but no appointments are available
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double-booking
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An advantage of a computerized scheduling system is that it
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can identify patients who are late, forget their appointments or cancels
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Appointment reminders include appointment cards, reminder mailings, reminder calls, and
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recall notices
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This appointment reminder is especially helpful for patients with a history of late arrivals or no-shows
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reminder call
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Which of the following should you do when scheduling a patient for a fasting procedure
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schedule the procedure as early in the day as possible
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A patient with diabetes whose blood sugar falls too low may experience
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confusion or loss of confusion
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What is the correct abbreviation for blood pressure?
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BP
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What is the correct abbreviation for electrocardiogram?
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ECG
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