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9 Cards in this Set
- Front
- Back
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[P]ERC |
Perception by customers that we respect their time and move them as quickly as possible. |
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P[E]RC |
Every customer leaves the store in a better modd than when the customer arrived. |
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PE[R]C |
Recognize each customer as an individual. |
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PER[C] |
Consistently produce a high quality beverage. |
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Biggby Mission Statement |
Create one new BIGGBY Coffee fanatic per day, per store, who will actively promote us to others. |
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Biggby Core Values |
-Be happy -Have fun -Make friends -Love people -Drink great coffee |
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Biggby Position Priorities: The Cashier |
The Cashier: 1. Greet customers within three steps of the door and complete their transactions as quickly as possible. 2. Build sales through suggestive selling. 3. Clean and restock the POP area, including food. |
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Biggby Position Priorities: The Shotpuller |
1. Pull shots and set up drinks. 2. Brew coffee. 3. Run laps / Maintain facility. |
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Biggby Position Priorities: The Milksteamer |
1. Steam milk, prepare and serve drinks. 2. Actively engage each customer in conversation. 3. Clean and restock. |
