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16 Cards in this Set
- Front
- Back
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The technical nature of the project requires the ITS installer to be _________. |
Highly qualified and capable of maintaining the system as designed. 1-33 |
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Team membership has its own set of requirement. The ITS installer must take responsibility _________. |
to know, understand and communicates all aspects of the job. 1-33 |
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The ITS installer must possess _____________ because there is more interaction with the customer in a shorter period of time. |
high technical and interpersonal skills 1-34 |
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The ability to plan, organize, work in a team environment and communicate effectively is just as__________. |
important as the actual cabling installation performance. |
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The ITS installer's role is impacted by the __________. |
effectiveness of the communications received and the communications delevered whether verbal or written. |
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Each person involved in the project expects all communications be: |
Timely Clear Concise Unbiased Truthful Free from unacceptable language 1-35 |
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Either positive or negative, an impression is formed with the ____________. |
first 10 to 15 seconds of a first meeting. 1-37 |
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The way in which other perceive an employee can be divided into three distinct area: |
Body Language Tone of voice Choice of words 1-37 |
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Tone of voice |
38% 1-38 |
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Words |
7% 1-38 |
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Body Language |
55% 1-38 |
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When talking with the customer on the telephone_________________. |
the tone of voice and choice of words become much more critical. 1-38 |
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Spelling, handwriting and grammer become ___________. |
important in presenting a professional image. 1-38 |
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It is possoble to create ________________. |
a positive relationship and not an adverse situation. 1-38 |
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Feedback and follow-through are key to _______________. |
effective customer and coworker relationships. 1-38 |
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Any potential problems or concerns must be reported to the ____________. |
ITS installer's supervisor 1-38 |
