Behavioral Organization - Chapter 11

Front 1

Types of Interpersonal Communication

Back 1

1. Oral Communication
2. Written Communication
3. Nonverbal Communication

Front 2

Types of Nonverbal Communication

Back 2

1. Body Movement
2. Intonation
3. Facial Expressions
4. Physical Distance

Front 3

Describe the Formal Small Group Networks

Back 3

1. Chain
2. Wheel
3. All channel

Front 4

Describe the Grapevine Communications

Back 4

Informal, not controlled by management

Perceived by most employees as being more believable and reliable than formal communications

Largely used to serve the self-interests of those who use it

Results from:
1. Desire for information about important situations
2. Ambiguous conditions
3. Conditions that cause anxiety

Insightful to managers

Serves employee's social needs

Front 5

Reducing Rumors

Back 5

Announce timetable for making important decisions

Explain decisions and behaviors that may appear inconsistent or secretive

Emphasize the downside, as well as the upside, of current decisions and future plans

Openly discuss worst-case possibilities - worst-case causes less anxiety than unspoken fantasy

Front 6

List the types of electronic communication

Back 6

1. Email
2. IM
3. Text Messages
4. Social Networks
5. Blogs
6. Videoconferencing

Front 7

Barriers to Effective Communication

Back 7

1. Filtering
2. Selective Perception
3. Information Overload
4. Emotions
5. Language
6. Communication Apprehension
7. Gender Differences

Front 8

Why do men talk?

Back 8

1. Emphasize status, power, and independence
2. Complain that women talk on and on
3. Offer solutions
4. To boast about their accomplishments

Front 9

Why do women talk

Back 9

1. Establish connection and intimacy
2. Criticize men for not listening
3. Speak of problems to promote closeness
4. Express regret and restore balance to a conversation

Front 10

Cross-Cultural Communication

Back 10

1. Semantics
2. Word Connotations
3. Tone Differences
4. Perceptions
5. Cultural Content
6. Hand Gestures and Nonverbal