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109 Cards in this Set
- Front
- Back
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Neg self concept
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reduces worker effectiveness
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positive self concept
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improves worker effectiveness
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positive self concept influences
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worker effectiveness
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SELF
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hair, height, weight...what we know.
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SELF ESTEM
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how we feel
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PERSONALITY
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how others see us
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Self Concept
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combination of self, self estem, and personality.
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negitive self concept is expectations low from self and
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others
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Environment
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consistently put down, they look for neg envirnment to match self concept.
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Self Fullfilling Prophecy
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If told enough they are worthless they believe it.
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Production
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individuals w/NSC believe they cant do the job no matter what. Subordinates just wont try. Leaders wont provide training/guidance.
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Unconditional Positive Strokes
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"just for being" Aimed at person not the task. Designed to help feel better.
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Transactional Analysis
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Healthy Life position, Effective Recognition Techniques, and Time Structuring Techniques.
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Ego States
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is the physcological age, not actual age.
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The 3 ego states are
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parent, adult, and child.
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Parent
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Taught concept of life (cares)
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Adult
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Learned concept of life (no emotion, the problem solver)
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Child
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Felt concept of life (enjoys life, curious, desires affection)
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Complementary Transaction
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sent/received messages are from EXPECTED ego states.
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Crossed Transaction
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Received messages is from an UNEXPECTED ego state.
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Ulterior Transaction
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sender/reveiver have a phychological or hidden meaning.
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If moral is low
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productivity will suffer.
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conditional strokes is
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doing
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Activities are
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goal or work oriented.
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Games playing is
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dishonest and non productive behavior
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game playing can be stopped with
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crossed transaction
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The 3 values are
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commitment, preference, and acceptance.
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Stages of values development are
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Imprenting, Intense Role Modeling, and Socialazation.
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SEE is
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significant emotional event
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Acceptance and Preference is
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names of strenth level for values, not a stage of values development.
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RISE is
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to rise to a viewing point to minimize impact our values have on our actions.
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RISE means
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Relax, Insulate, Scan, and Empathize.
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Values are:
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the standards by which people choose behavoral alternatives and are important in gaining subordinate commitment to a unit.
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Human Behaviors are
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Dominant style, Compliance style, Steady style, and Influential style.
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Dominant style examples
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getting results, causing action, taking charge, making decisions.
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Dominant style not good at
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caution, weighing pros vs cons
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Compliance style examples
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follow standards, enforce standards, being accurate & systematic.
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Compliance style not good at
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deligation, making decisions, encouraging teamwork.
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Steady style examples
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consistant, predictable, patience, loyalty, team player, avoids conflict, could be a assembly line worker.
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Steady style not good at
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change, prioritizing, being optimistic, working in unpredictable envirnments.
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Influential style examples
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generating excitment, contacting people, public relations, favorable impressions/ supervises lots of people, customer service.
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Influential style not good at
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speaking bluntly, working alone, developing systematic approaches, thinking logically.
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Self efficacy is
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sense of compotence and self control.
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You must understand yourself before you can understand others is what?
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self concept
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What we know about ouselves like birth, hair color is?
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Self
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How we feel about ourselves is?
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Self Esteem
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what others see about us and how we come accross is?
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personality
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what are our non verbals and outward appearances
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this is what others see in us
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what is the combination of self, self esteem, and personality?
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self concept
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what is the "im no good attitude that results in poor performance"?
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self fulfilling prophecy
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what kinds of strokes are aimed at the person not specific tasks?
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unconditional positive strokes
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What strokes are given just for being?
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unconditional positive strokes
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Transactional analysis
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promotes worker effectiveness
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foster a healthy life position, effective recognition techniques and use of time structuring will all promote...
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worker effectiveness.
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TA ego states are:
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psychological age reference of parent, adult, and child.
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Parent is the taught concept
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of thoughts, feelings, attitudes and behavior.
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Adult is the learned concept of
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life, checks, compares, evaluates, problem solver. said to be in control, self assertive.
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Child is the felt concept of
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life and enjoys life, desires affection, and curiousity.
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parent is
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taught concept
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adult is
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learned concept
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child is
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felt concept
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when sent and recieved messages are from expected ego states that is called
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complementary transactions
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when received messages are from an unexpected ego state that is called
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crossed transaction
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when the sender and receiver have a psychological or hidden meaning that is
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ulterior transaction
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not only what I think about self but what I think about others is
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called TA
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im ok; your ok
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healthy life position
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im ok; your not ok
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unhealthy life position
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a person who doubts the ability of others
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unhealthy life position; im ok, your NOT ok.
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im NOT ok; your ok
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a person who relies mostly on others for assistance
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im NOT ok; your NOT ok
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withdrawn, cant help themselves, feels nobody will help them either.
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given to build confidence and self esteem
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positive strokes
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given for doing. aimed at a persons behavior
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conditional strokes
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when given positive strokes when not earned is what?
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plastic strokes
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routines we do everyday are?
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rituals
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similar to pastimes but goal or work oriented, obligated to accomplish something????
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activities
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pass time, recreational, amusement, hobby????
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pastime
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what are dishonest transactions or strokes? could be a ulterior. make feel bad.
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game playing
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most rewarding but also risky type of time structuring?
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Intimacy
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this is a form of seclusion and can be a good way to structure time as long as not to avoid issues
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withdrawal
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a person who is showing signs of automatic routine behavior is
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rituals
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a person who is goal or work oriented is showing signs of
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activities
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a person who is doing recreational behavior is doing?
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pastimes
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this person is dishonest and has a non-productive behavior
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game playing
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high risk and high reward too
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Intimacy
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good at times, but not if used to avoid problems or responsibility
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Withdrawal
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can be both an asset or a liability for a group
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values
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______impact leadership effectiveness
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values
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affects behavior; and ______conflicts reduce leadership effectivness.
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Values
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3 stages of values are
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imprenting; intense role modeling and socialization
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who are the main source of information during the imprenting stage?
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parents, close relatives and care givers
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mimicking actions, thoughts, and behaviors of those we consider heroes and role models is
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intense role modeling
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values shaped by our peers as we try to gain acceptance from the group is
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socialization
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if you feel strong about something you are more likely to get involved, amke ur point or force a decision is
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strong values
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consider a minor issue u may not even partake in the discussion and most likely just go along with it...
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weaker values
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SEE is significant emotional event and is discribed as...
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an even that is tragic, convincing evidence that makes you change your values by re-evaluating them
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a person who comes to accept it, also open to change is what value strength?
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Acceptance
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a person who is strong value to persue their values is what value strength?
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Preference
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a person who is committed to the value strong enough to have personal convictions and posible emotional attachments strong enough to make changes
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Commitment
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Our ______have varying degrees of strength
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values
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what are some examples of how values impact behavior?
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influence how we interact with others; favoritism; create conflict; and discrimination
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To be more effective we nned to change our__________.
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viewing point
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a viewing point is
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flexible, non-judgmental, objective, receptive.
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organizational values are communited through______
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mission statements.
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if leaders dont___________they cant sell those goals to others and the mission suffers.
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support organizational goals
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What does RISE mean?
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relax
insulate scan emphathize |
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relax is to
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relax because points of view tend to make us uptight and tense.
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insulate
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so that different points of view wont make us combative.
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scan
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the whole situation to get the whole picture and consider more than one option.
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emphathize
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with others to try to get a broader perspective on the situation.
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