Bec Su 17 Quality Considerations And Benchmarking

Front 1

Multiple Perspectives of product quality

Back 1

1. Attribute of product
2. Customer satisfaction
3. Value
4. Conformance with standards

Front 2

Cost of prevention and cost of appraisal which are financial measures of internal performance

Back 2

Conformance cost

Front 3

Internal failure cost and external failure cost

Back 3

Non-conformance cost

Front 4

Basic requirements of ISO QMS

Back 4

1. Identifying key processes
2. Establish a quality policy & quality goals
3. Affirming management responsibility
4. Resource Management
5. Product realization process
6. Measurement, Analysis, & Improvement

Front 5

Costs are incurred when detection of defective products occurs before shipment

Back 5

Internal failure

Front 6

Costs include environmental costs, e.g., fines for violations of environmental laws and loss of customer goodwill

Back 6

External failure

Front 7

Attempts to avoid defective output, e.g., by employee training, review of equipment design, preventive maintenance, and evaluation of suppliers

Back 7

Prevention

Front 8

Embraces such activities as statistical quality control programs, inspection, and testing

Back 8

Appraisal

Front 9

Manufacturing cycle efficiency

Back 9

Value-added production time /
Total manufacturing cycle time

Front 10

Four most prominent types of benchmarking

Back 10

1. Competitive benchmarking
2. Process (function) benchmarking
3. Strategic benchmarking
4. Internal benchmarking.

Front 11

Costs in all categories of quality costs may be reduced while improving quality

Back 11

Robust Quality Concept