Bcis

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MIS

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Management ifnormation systems. Deals with the planning for , developement, management and us of infor tech. tools to help people perform all tasks related to info processing and management.

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IT

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Information technology. any cmoputer-based tool that people use to work with information and support the information and information- processing needs of an organization.

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Data

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raw facts

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information

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gathered data that has a paticular meaning within a specific context.

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BI(business intelligence)

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knowlege, knowlege about your customers, your competitors, your business partners, your compettitive enviornment, and your own interanl operations- that gives you the ability to make effective, important, and often strategic business decisions.

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intranet

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an internal organization internet that is gaurded against outside access by a special security feature called a firewall.

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strategic management

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provides an organization with overall directon and guidance.

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tactical management

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Developes the goals and stategies outlined by strategic management.

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operational management

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manages and directs the daytoday operations and implementations of the goals and stategies.

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information granularity

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refers to the extent of detail within the information.

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internal information

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describes specific operational aspects of an oganization.

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external information

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describes the environment surrounding the organization.

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objective information

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quantifiably describes something that is known.

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application software

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the software that enables you to solve specific problems or perform specific tasks.

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utility software

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provides additional functionality to your operating software.

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ubiquitous computing

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computing and technology support anytime, anywhere, wtih access to all needed info and all business partners always, both internal and external to the organization.

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decentralized computing

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is an environment in which an organization distributes computing power and locates it in functional business areas as well as on the desktops of knowledge workers.

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mobile computing

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a broadterm describing your ability to use technology to wirelessly connect to and use centrally located information and/or application software.

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m-commerce

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the term used to describe electronic commerce conducted over a wireless device such as a cell phone, pda, or notebook.

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tps

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transaction proccessing system- a system that precesses transactions within an organization.

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OLTP

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online transaction processing- the gathering of input of information, processing that information and updating existing info to reflect the gathered and processed info.

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Online analytical processing
(olap)

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the manipulation of information to support decision making.

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executive information system (eis)

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is a highly interactive it system that allows you to first view highly summarized information and then chooose how you would like to see greater detail

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collaberation system

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a system that is designed specifically to improve the performance of teams by supporting the sharing and flow of info.

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Artificial intelligence (AI)

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is the science of making machines imitate human thinking and behavior

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supply chain management (scm)

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tracks inventory and info among business processes and across companies

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Five forces model

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helps business people understand the relative attractiveness of an industry in terms of the following five forces 1.Buyer power 2.supplier 3.threat of substitute products or services 4.threat of new entrants5.rivarly among existing competitors

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buyer power

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in the five forces model is high when buyers have many choices from whom to buy, and low when thier choices are few.

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loyalty programs

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reward customers based on the amount of business they do with a particular organization

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supplier power

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in the five forces model is high when buyers have few choices from whom to buy, and low when thier choices are many.

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switching costs

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are costs that make customers reluctant to switch to another

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value chain

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views your organization as a chain-or series- of processes, each of which aids value to your products or services for your customers.

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inter-modal transportation

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is the use of multiple channels of transportation-railway, truck, boat, and so on-to move products from origin to destitination.

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customer relationship management (crm)

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uses information about customers to gain insights into thier needs, wants, and behaviors in order to serve them better.

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sales force automation(sfa)

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automatically track all the steps in the sales process.

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front office systems

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are the primary interface to customers and sales channels

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back office systems

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are used to fulfill and support customer orders and they also send all thier customer information to the data-base.

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Business intelligence (BI)

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is knowlege- knowlege about your customers, your competitors, your business parners, your competitive envioronment, and your own internal operations-gives you the ablity to make effective business straggies.

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BI systems

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are the IT applications and tools that support the business intelligence function within an organization.

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competitive intelligence(CI)

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Is business intelligence focused on the external competitive environment.

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data wharehouse

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is a logical collection of info- gathered from many differnent operational databases-used to create business intelligence that supports business analysis.