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7 Cards in this Set

  • Front
  • Back
giving advice
inhibits communication and sharing feelings; patient might think you're not listening
false reassurances
may communicate that you do not fully understand the patient's feelings
judgment
patient will sense your disapproval
leading statements
inhibits communication by possibly imposing feelings on the patient that he or she may not have
multiple questions
patient may not know what to answer first
why question
may inhibit communication by threatening the patient; often we may not know why we do the things we do or feel the way we do
parroting
continually repeating what the patient says may appear to be too mechanical and frustrate the patient