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58 Cards in this Set

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  • Back
Electronic commerce (e-commerce, EC)
describes the buying, selling, transferring or exchanging of products, services or information via computer networks, including the Internet.
is a broader definition of EC, including buying and selling of goods and services, and also servicing customers, collaborating with partners, conducting e-learning and conducting electronic transactions within an organization.
Pure vs. Partial EC
depends on the degree of digitization involved.
The product can be physical or digital;
The process can be physical or digital;
The delivery agent can be physical or digital
Brick-and-mortar organizations
are purely physical organizations.
Virtual organizations
are companies that are engaged only in EC. i.e. pure EC
Click-and-mortar organizations
are those that conduct some e-commerce activities, yet their business is primarily done in the physical world. i.e. partial EC
types of e-commerce
Business-to-consumers (B2C)
Business-to-business (B2B)
Consumer-to-consumer (C2C)
Business-to-employee (B2E)
Mobile Commerce (m-commerce)
refers to e-commerce that is conducted in a wireless environment. i.e. using cell phone to shop over the Internet
Business model
is the method by which a company generates revenue to sustain itself.
is a competitive process in which either a seller solicits bids from buyers or a buyer solicits bids from sellers.
Forward auctions
are auctions that sellers use as a channel to many potential buyers.
Reverse auctions
one buyer, usually an organization, wants to buy a product or service.
-like a bidding process-ie buying supplies
Electronic storefront
is a Web site on the internet representing a single store
Electronic mall (cybermall, e-mall)
is a collection of individual shops under one Internet address.
Electronic marketplace (e-marketplace)
is a central, virtual market space on the Web where many buyers and many sellers can conduct electronic commerce and electronic business activities.
Benefits to organizations of e-comm
Makes national and international markets more accessible
Lowering costs of processing, distributing, and retrieving information
Benefits to customers
Access a vast number of products and services around the clock – 24/7
Benefits to Society
Ability to easily and conveniently deliver information, services and products to people in cities, rural areas and developing countries
Technological Limitations
Lack of universally accepted security standards
Insufficient telecommunications bandwidth
Expensive accessibility
Nontechnological Limitations
Perception that EC is unsecure
Unresolved legal issues
Lacks a critical mass of sellers and buyers
Electronic Storefront
has its own URL at which buyers can place orders.
Electronic Malls
is a collection of individual shops under one Internet address.
Referral malls in which you are transferred to a participating storefront
Electronic shopping cart enables you to gather items from various vendors and pay for them in one transaction.
Cyberbanking (electronic banking)
conducting various banking activities outside of a physical banking location.
Online Securities Trading
uses computers to trade stocks, bonds and other financial instruments.
Online Job Market
advertises available positions, accept resumes and takes applications via the Internet.
Travel Services
plan, explore and arrange almost any trip economically over the Internet
Real Estate
view, sort and organize properties according to your preferences and decision criteria.
Really Simple Syndication
information that you request, called a feed, comes to you daily through a piece of software called a newsreader.
Channel conflict
with regular distributors is faced by click-and-mortar companies when they sell directly to customers online.
Multichanneling is a process that integrates a companies online and offline channels.
Order fulfillment
includes not only providing customers with what they ordered and doing it on time, but also providing all related customer service.
is an attempt to disseminate information in order to influence a buyer-seller transaction.
Advertising methods
Banners are simply electronic billboards.
Pop-up ad appears in front of the current browser window.
Pop-under ad appears underneath the active window.
is when Marketers develop or purchase a list of e-mail addresses and send advertisements via e-mail
is the indiscriminate distribution of electronic ads without the permission of the receiver.
Permission marketing
asks consumers to give their permission to voluntarily accept online advertising and e-mail.
-check boxes after you sign up for something
Viral marketing
refers to online “word-of-mouth” marketing
Sell-side marketplaces
are where organizations attempt to sell their products or services to other organizations electronically from their own private e-marketplace
Buy-side marketplaces
are where organizations attempt to buy needed products or services from other organizations electronically.
is using electronic support to purchase goods and materials, sourcing, negotiating with suppliers, paying for goods and making delivery arrangements.
Group purchasing
is when the orders of many buyers are combined so that they constitute a large volume.
Electronic Exchanges
Many buyers and sellers; open to all business organizations; exchanges are for both indirect materials and direct materials.
Vertical exchanges
connects buyers and sellers in a given industry.
Horizontal exchanges
connect buyers and sellers across many industries and are used mainly for MRO materials.
Functional exchanges
are where needed services such as temporary help or extra office space are traded on an “as-needed” basis.
Electronic hubs
are used to facilitate communications and coordination among business partners, frequently along the supply chain.
Electronic payment systems
enable you to pay for goods and services electronically
Electronic checks (e-checks)
are similar to paper checks and are used mostly in B2B
Electronic credit cards
allow customers to charge online payments to their credit card account.
Purchasing cards
are the B2B equivalent of electronic credit cards and are typically used for unplanned B2B purchases.
Electronic cash
Stored-value money cards allow you to store a fixed amount of prepaid money and then spend it as necessary.
Smart cards contain a chip called a microprocessor that can store a considerable amount of information and are multipurpose – can be used as a debit card, credit card or a stored-value money card.
Person-to-person payments
are a form of e-cash that enables two individuals or an individual and a business to transfer funds without using a credit card.
Stored and transferred personal information
Tracking (i.e. cookies) Ethical Issues
Value-added services that require expertise
Job loss
Fraud on the Internet
i.e. stocks, investments, business opportunities, auctions
Domain Names
problems with competition
refers to the practice of registering domain names solely for the purpose of selling them later at a higher price.
Taxes and other Fees
when and where (and in some cases whether) electronic sellers should pay business license taxes, franchise fees, gross-receipts taxes, excise taxes, …etc.
protecting intellectual property in e-commerce and enforcing copyright laws is extremely difficult.