Badm Lecture 3

Front 1

Electronic commerce (e-commerce, EC)

Back 1

describes the buying, selling, transferring or exchanging of products, services or information via computer networks, including the Internet.

Front 2

E-business

Back 2

is a broader definition of EC, including buying and selling of goods and services, and also servicing customers, collaborating with partners, conducting e-learning and conducting electronic transactions within an organization.

Front 3

Pure vs. Partial EC

Back 3

depends on the degree of digitization involved.
The product can be physical or digital;
The process can be physical or digital;
The delivery agent can be physical or digital

Front 4

Brick-and-mortar organizations

Back 4

are purely physical organizations.

Front 5

Virtual organizations

Back 5

are companies that are engaged only in EC. i.e. pure EC

Front 6

Click-and-mortar organizations

Back 6

are those that conduct some e-commerce activities, yet their business is primarily done in the physical world. i.e. partial EC

Front 7

types of e-commerce

Back 7

Business-to-consumers (B2C)
Business-to-business (B2B)
Consumer-to-consumer (C2C)
Business-to-employee (B2E)
E-government

Front 8

Mobile Commerce (m-commerce)

Back 8

refers to e-commerce that is conducted in a wireless environment. i.e. using cell phone to shop over the Internet

Front 9

Business model

Back 9

is the method by which a company generates revenue to sustain itself.

Front 10

Auction

Back 10

is a competitive process in which either a seller solicits bids from buyers or a buyer solicits bids from sellers.

Front 11

Forward auctions

Back 11

are auctions that sellers use as a channel to many potential buyers.

Front 12

Reverse auctions

Back 12

one buyer, usually an organization, wants to buy a product or service.
-like a bidding process-ie buying supplies

Front 13

Electronic storefront

Back 13

is a Web site on the internet representing a single store

Front 14

Electronic mall (cybermall, e-mall)

Back 14

is a collection of individual shops under one Internet address.

Front 15

Electronic marketplace (e-marketplace)

Back 15

is a central, virtual market space on the Web where many buyers and many sellers can conduct electronic commerce and electronic business activities.

Front 16

Benefits to organizations of e-comm

Back 16

Makes national and international markets more accessible
Lowering costs of processing, distributing, and retrieving information

Front 17

Benefits to customers

Back 17

Access a vast number of products and services around the clock – 24/7

Front 18

Benefits to Society

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Ability to easily and conveniently deliver information, services and products to people in cities, rural areas and developing countries

Front 19

Technological Limitations

Back 19

Lack of universally accepted security standards
Insufficient telecommunications bandwidth
Expensive accessibility

Front 20

Nontechnological Limitations

Back 20

Perception that EC is unsecure
Unresolved legal issues
Lacks a critical mass of sellers and buyers

Front 21

Electronic Storefront

Back 21

has its own URL at which buyers can place orders.

Front 22

Electronic Malls

Back 22

is a collection of individual shops under one Internet address.
Referral malls in which you are transferred to a participating storefront
Electronic shopping cart enables you to gather items from various vendors and pay for them in one transaction.

Front 23

Cyberbanking (electronic banking)

Back 23

conducting various banking activities outside of a physical banking location.

Front 24

Online Securities Trading

Back 24

uses computers to trade stocks, bonds and other financial instruments.

Front 25

Online Job Market

Back 25

advertises available positions, accept resumes and takes applications via the Internet.

Front 26

Travel Services

Back 26

plan, explore and arrange almost any trip economically over the Internet

Front 27

Real Estate

Back 27

view, sort and organize properties according to your preferences and decision criteria.

Front 28

Really Simple Syndication

Back 28

information that you request, called a feed, comes to you daily through a piece of software called a newsreader.

Front 29

Channel conflict

Back 29

with regular distributors is faced by click-and-mortar companies when they sell directly to customers online.
Multichanneling is a process that integrates a companies online and offline channels.

Front 30

Order fulfillment

Back 30

includes not only providing customers with what they ordered and doing it on time, but also providing all related customer service.

Front 31

Advertising

Back 31

is an attempt to disseminate information in order to influence a buyer-seller transaction.

Front 32

Advertising methods

Back 32

Banners are simply electronic billboards.
Pop-up ad appears in front of the current browser window.
Pop-under ad appears underneath the active window.

Front 33

E-mail

Back 33

is when Marketers develop or purchase a list of e-mail addresses and send advertisements via e-mail

Front 34

Spamming

Back 34

is the indiscriminate distribution of electronic ads without the permission of the receiver.

Front 35

Permission marketing

Back 35

asks consumers to give their permission to voluntarily accept online advertising and e-mail.
-check boxes after you sign up for something

Front 36

Viral marketing

Back 36

refers to online “word-of-mouth” marketing

Front 37

Sell-side marketplaces

Back 37

are where organizations attempt to sell their products or services to other organizations electronically from their own private e-marketplace

Front 38

Buy-side marketplaces

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are where organizations attempt to buy needed products or services from other organizations electronically.

Front 39

E-Procurement

Back 39

is using electronic support to purchase goods and materials, sourcing, negotiating with suppliers, paying for goods and making delivery arrangements.

Front 40

Group purchasing

Back 40

is when the orders of many buyers are combined so that they constitute a large volume.

Front 41

Electronic Exchanges

Back 41

Many buyers and sellers; open to all business organizations; exchanges are for both indirect materials and direct materials.

Front 42

Vertical exchanges

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connects buyers and sellers in a given industry.

Front 43

Horizontal exchanges

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connect buyers and sellers across many industries and are used mainly for MRO materials.

Front 44

Functional exchanges

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are where needed services such as temporary help or extra office space are traded on an “as-needed” basis.

Front 45

Electronic hubs

Back 45

are used to facilitate communications and coordination among business partners, frequently along the supply chain.

Front 46

Electronic payment systems

Back 46

enable you to pay for goods and services electronically

Front 47

Electronic checks (e-checks)

Back 47

are similar to paper checks and are used mostly in B2B

Front 48

Electronic credit cards

Back 48

allow customers to charge online payments to their credit card account.

Front 49

Purchasing cards

Back 49

are the B2B equivalent of electronic credit cards and are typically used for unplanned B2B purchases.

Front 50

Electronic cash

Back 50

Stored-value money cards allow you to store a fixed amount of prepaid money and then spend it as necessary.
Smart cards contain a chip called a microprocessor that can store a considerable amount of information and are multipurpose – can be used as a debit card, credit card or a stored-value money card.

Front 51

Person-to-person payments

Back 51

are a form of e-cash that enables two individuals or an individual and a business to transfer funds without using a credit card.

Front 52

Privacy

Back 52

Stored and transferred personal information
Tracking (i.e. cookies) Ethical Issues

Front 53

Disintermediation

Back 53

Value-added services that require expertise
Job loss

Front 54

Fraud on the Internet

Back 54

i.e. stocks, investments, business opportunities, auctions

Front 55

Domain Names

Back 55

problems with competition

Front 56

Cybersquatting

Back 56

refers to the practice of registering domain names solely for the purpose of selling them later at a higher price.

Front 57

Taxes and other Fees

Back 57

when and where (and in some cases whether) electronic sellers should pay business license taxes, franchise fees, gross-receipts taxes, excise taxes, …etc.

Front 58

Copyright

Back 58

protecting intellectual property in e-commerce and enforcing copyright laws is extremely difficult.