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35 Cards in this Set
- Front
- Back
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The skill or ability to work effectively with other people |
Human relations
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can be defined as department's employees, or as employees in other departments |
internal customers |
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to rely on, or have confidence in, the honesty and integrity of a person |
trust |
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the skills associated with getting along with others |
interpersonal skills |
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What are the two sets of behaviors considered the most important for new job applicants? |
Communication skills, and human relation abilities |
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Communication skills and human relation abilities is also known as.. |
Business soft skills |
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Someone who organizes and assumes the risk of beginning a business enterprise |
entrepreneur |
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The generation of Americans born between 1965-1980, following the baby boomers who were born during the years 1946-1964 |
Generation X |
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Americans born after 1980, especially students who are now graduating from high school, and either going to college or entering the job market |
Generation Y |
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What is the Y generation also known as? |
Millennial Generation |
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Middle aged adults who find themselves squeezed for time and finances are often reffered to as... |
Sandwich generation |
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What's the meaning of the sandwich generation? |
The middle aged adult have two sets dependants, their parents and kids |
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What does practicing effective humans relations mean? |
Being yourself at your very best |
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A person's feeling of confidence and worth as a person |
self-esteem |
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What are the two main goals of the study of human relations? |
Personal development and growth, and achievement of an organization's objectives |
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The positive consideration or regard that two people have for each other |
Mutual respect |
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The knowledge of how you are being perceived by others |
Self-awareness |
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The process of letting other people know what you are really thinking and feeling |
self-discolsure |
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the process of sending and receiving ideas, thoughts, and feelings from one individual to another |
communication |
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the set of interpersonal relationships within a group that determine how group members relate to one another and that influence task performance. |
group dynamic |
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a force that gets people to do their task or activities, based on the needs of an individual or group |
motivation |
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A formal organization in which each person has specific duties and responsibilities and is assigned to only one supervisor |
bureaucracy |
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a management system based upon scientific and engineering principles |
Scientific management |
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A five-year study conducted at the western electric plant in Hawthorne, Illinois that showed -- among other findings -- that workers performed better when someone was paying attention to them |
Hawthorne Experiment |
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THe ever-changing set of relationships and interactions that are not formally put together; they form naturally in the workplace |
Informal organization |
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This manager sees workers as lacking ambition, disliking work, and wanting security above all else |
Theory X manager |
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This manager sees workers as enjoying work, being able to assume responsibility, and being creative |
Theory Y manager |
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an organizational philosophy that quality must be present in the product or service produced and in all support activities related to it |
Total Quality Management |
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TQM |
Total Quality Management |
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For people to perform at their best, there needs to be.... between co-workers |
Trust & mutual respect |
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To make strengths effective and weaknesses irrelevant |
Joint performance |
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Playing favorites with family members |
Nepotism |
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Also know as the National Labor Relations Act |
The Wagner Act |
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Made it illegal for employers to use scare tactics or other techniques to prevent employees from forming or joining unions |
The Wagner Act |
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Who introduced Theory X & Y managers? |
McGregor |
