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16 Cards in this Set
- Front
- Back
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Purpose |
To understand the reasons why an enterprise needs to change some aspect of how its operates and what would be directly affected by the change |
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Description |
- the starting point for any change is an understanding of why the change is needed - change always occurs in a context of existing stakeholders, processes, technologies and policies which consitute(tạo thành) the current state of the enterprise - current state rarely static while the change is being developed and implemented |
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Inputs |
Needs Elecitation results: used to define and understand the current state |
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Outputs |
- current state description: the context of the enterprise scope, capabilities, resources, performance, culture, dependencies, infrastructure, external influences and significant relationship between these elements - business reqs: the problem, oppotunity, constraint which define based on anunderstanding of the current state |
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Elements |
1. Business needs: May be identified at many different levels: - from the top down - from the bottom up - from middle management - from external drivers |
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Elements |
2. Organizational structure and culture - organizational structure defines the formal relationships between people working in the enterprise - organizational culture is the beliefs, values, and norms shared by the members of an organizations |
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Elements |
3. Capabilities and processes 4. Technology and infrastructure 5. Policies 6. Business architecture |
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Elements |
7. Internal assets Resources tangible or i tangible such as: financial resources, patents, reputation and brand names |
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Elements |
8. External influencers - industry structure - competitors - customers - suppliers - pilitical and regulatory environment - technology - macroeconomic factors |
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Techniques (26) |
1. Benchmarking and market analysis 2. Financial analysis 3. KPIs 4. Functional decomposition 5. Lessons learner 6. Vendor assessment 7. SWOT analysis 8. Root cause analysis |
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Techniques |
9. Business capability analysis 10. Business model canvas 11. Business cases 12. Data mining 13. Document analysis |
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Techniques |
14. Concept modelling 15. Organizational modelling 16. Process analysis 17. Process modelling 18. Scope modelling |
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Techniques |
19. Focus groups 20. Interviews 21. Workshops 22. Mind mapping 23. Observation 24. Survey or questionaire |
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Techniques |
25. Item tracking 26. Risk anlysis and management |
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Stakeholders |
1. Domain sme: has expertise insome aspect of current state 2. Implementation sme: has expertise insome aspect of current state 3. Sponsor: may have context for performance of existing solutions 4. Project manager: used information on current state as input to planing 5. Operational support: provide information on their ability to support the operation of an existing solution, as well as known any issue |
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Stakeholders |
6. Customer: may have input about issue with current solution 7. End user: may have input about issue with current solution 8. Tester: provide information about issue with any existing solutions 9. Supplier: external influencer 10. Regulator |
