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11 Cards in this Set
- Front
- Back
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Which Business Architect role(s) is described as being able to:
--Lead important proc. impr. teams --Leads trains and coaches on tools and analysis --Assists senior BAs |
BA III/BA II
(Specialist) |
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Which Business Architect role(s) is described as being able to:
--Lead strategic, high-impact proc impr projects --Change agent --teach and mentor cross-functional team --full-time project leader --converts gains into $$$ |
BA I/Sr BA
(Expert) |
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Which Business Architect role(s) is described as being able to:
--be a technical mentor for all BA levels --internal consultant and trainer for Lean Six Sigma -Generate breakthrough thinking --serve on LSS leadership team |
LBA
(Master) |
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What are the five Lean Six Sigma Principles?
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Specify value in the eyes of the customer
Identify the value stream and eliminate variance and waste Make value flow to the pull Involve, align, and empower employees Continuously improve knowledge in pursuit of perfection |
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Describe the layout of the Member Retention Grid.
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Outcome up the left, Process across the bottom. Improves as moves 'northeast' from gone, to actively searching, to at risk, to loyal, to advocate.
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In a House of Quality matrix, what does a blank row signify?
A blank column? |
Bank row: Missed requirements
Blank column: Unnecessary requirements |
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What is considered the BEST overall measure to focus on for quality improvement purposes?
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Dpu (Defects per unit)
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What are the three desired properties of any measuring system?
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That it is:
1. Accurate (average value agrees wtih true value) 2. Precise (repeatability) 3. Stable (producing the same results over time) |
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What is the Chi (pronounced Kai) square test used for?
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To test whether two variables are independent or whether there is some relationship between the two
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When should we consider recalculating control limits?
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When we have made a deliberate change to the process or verified sustained improvement.
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What is SMED how would you describe it?
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Single Minute Exchange of Dies. A series of techniques used to facilitate rapid changeover of any process or equipment
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