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20 Cards in this Set
- Front
- Back
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reward power
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person ability to influence the behavior of others by offering something desirable
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coervice power
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penalizes unwanted actions
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Legitimate Power
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stems from the belief that a certain person has the right to exert influence and that certain others have an obligation to accept it
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Expert Power
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Stems from a superior's credibility with subordinates. Positively related to experience
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referent power
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exists when two people goals are equal
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centralized organization
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decision making authority is concentrated in the hands of top level managers, and little authority is delegated to lower levels.
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decentralized organization
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decision making responsibility is delegated as far down the chain of command as possible
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work groups
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used to subdivide duties within specific functional areas of a company.
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formal group
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an assembly of individuals that has an organized structure accepted explicitly by the group
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informal group
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two or more individuals with a common interest but without an explicit organizational structure
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Group norms
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standards of behavior that groups expect from their members
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variation in employee conduct
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10% follow own values and beliefs; 40% follow company policies;40% go along with the work group;10% take advantage of situations
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role
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a part that a person plays in an orginization
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socialization process
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process through which a person learns the values and behavior patterns considered appropriate by an orginization or group.
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role sets
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total of all role relationships in which a person is involved as a result of his or her position in an organization
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importance of peers and top managers
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likely to have a major influence on the ethical decisions of individual employees
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differential associations
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idea that people learn ethical or unethical behavior while interacting with others who are part of their role-sets or belong to other intimate personal groups.
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whistle blowing
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exposing an employer's wrongdoing to outsiders, such as media or government regulatory agencies
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Sarbanes Oxley act and whistle blowing
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makes it illegal to demote, suspend, charge, harass, or discriminate against whistle blowers
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Opportunity and conflict
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both play important role in influencing the ethical decision making in interpersonal relationships
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