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13 Cards in this Set
- Front
- Back
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After an individual's state of intoxication has been identified the licensee or his or her employees may allow the intoxicated individual no longer than _____ on the premises |
30min |
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Define "obviously intoxicated" |
Inebriated to the point that the persons physical facilities are significantly impaired |
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As a seller of alcoholic beverages what are the two main factors you must have in order to maintain good and responsible customer service? |
Observations and Communication |
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List the signs of intoxication |
-trouble opening or walking through door -alcohol on breath -blood shot eyes -off balanced when walking -trouble grabbing his or her money -signs of illness |
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What are some questions to ask yourself to help you identify whether a customer is intoxicated or not? |
-are they losing their train of thought easily? -is their speech slurred or irregular? -are they responding inappropriately to your questions? |
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You have come to the conclusion that a customer is intoxicated should you tell anyone if so who? |
yes your managers and employees that are working the bar or coming in for a shift change |
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List some behavioral clues of an intoxicated person? |
-inhibitions become relaxed -judgement becomes impaired -reactions slow down -coordination is affected |
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list some clues that ones judgement has been impaired |
-aggresion -purchasing excessive amounts of alcohol -boasting behavior -irrational statements or behavior |
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define inhibitions |
inhibitions is a feeling that's makes on self conscious and unable to act relaxed or in their natural way |
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List some clues inhibitions have been impaired: |
-overly friendly behavior -change in speech pattern -Inappropriate or unexpected flirting -annoying other patrons or employees -prude language or behaviors |
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What happens when the depressant alcohol reaches the brain? |
Physical skills become affected |
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List some physical impaired clues: |
-dazed or glossy look -inability to lite a cigarette -bloodshot eyes -loss of train of thought -slurred or irregular speech |
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List some examples of lost coordination: |
-inability to pick up change from a table -falling down -clumsiness -stumbling or walking into objects -inability to stand up straight |
