Amy's Olympics

Front 1

RQ is __________ point of sale system.

Back 1

Team's

Front 2

Customer __________ are processed in RQ.

Back 2

purchases

Front 3

Promotions are sent out to customers via _____ and ______.

Back 3

text and email

Front 4

The customer must reply with a y to the confirmation text or send a text to ________.

Back 4

31256

Front 5

The categories for trade in are _______ and ________.

Back 5

working and damaged

Front 6

Every trade in requires a completed _________ with two employee _______ to verify condition.

Back 6

checklist with signatures

Front 7

Typical turnaround is ________ business days.

Back 7

5-7

Front 8

Every repair is required to have a _______ signed by a customer and uploaded in RQ.

Back 8

disclaimer

Front 9

TMP advanced devices ________/month.

Basic devices _____/month.

Back 9

11.00 / 9.00

Front 10

TMP Up to ________ replacements within a 12 month period.

Back 10

2

Front 11

TWPP only _________ process claims.

Back 11

management

Front 12

TWPP up to ______ replacements within a 24 month period.

Back 12

2

Front 13

Omni is ________ customer database and processing system.

Back 13

verizons

Front 14

Any remark made in a customers account must be _________.

Back 14

professional

Front 15

________ debit card will be mailed to address on rebate form.

Back 15

prepaid

Front 16

Rate Feature Plan Change SKU

Back 16

RFPC

Front 17

ESN activating a device on an _________ line of service without extending a contract.

Back 17

existing

Front 18

_______ will send any requests for special orders or transfers.

Back 18

management

Front 19

collect a ______ deposit using _____ SKU in RQ.

Back 19

full / POD

Front 20

When placing an Iconic Order you always ship to the _______.

Back 20

store

Front 21

Always enter you _______ email address on an iconic order page.

Back 21

managers

Front 22

Use ______ ________ ________ report to calculate store sales numbers.

Back 22

performance metrix summary

Front 23

EOD Verify daily bill payment totals match by verifying the amount in the ______ ______ _______ report.

Back 23

bill payment history

Front 24

Plans- include any ______ or _______ fees.

Back 24

activation or upgrade

Front 25

plans- always quote before _________.

Back 25

taxes

Front 26

Always review my offers and WAA for ______ _______.

Back 26

every customer

Front 27

Right to Sell

Back 27

Connect Discover Recommend Close

Front 28

_______ ______ _______ is a _________ customer survey.

Back 28

Net Promoter Score / Verizon

Front 29

Triggers NPS survey:

Back 29

new activation

esn change/upgrade

feature change

rate plan change

Front 30

Fosubo is a team wireless customer ________

Back 30

survey

Front 31

Four SKUS:

Back 31

Protection

plan

promo

tvr

Front 32

Documents to be uploaded into RQ when a device is purchased: ________ and _______ _______.

File name ____________

Back 32

checklist/ protection checklist/ CLDate10Digit#

Front 33

T REV ARPU FORMULA

Back 33

lines

ptnr

coe

=core number

total team rev

core number

=arpu

Front 34

TTS= _________ Prices:________

Back 34

Team Transfer Service / 9.99 team purchased 2y dpay or coe

19.99 multiline and online non team phones

Front 35

security deposits must be processed through _______ with ______ or _______. Never accept payment trhough ______.

Back 35

omni / debit / credit / RQ

Front 36

Security deposits must have _______ approval.

Back 36

management

Front 37

Commission is _______ based and _______ earned.

Back 37

target / individually

Front 38

Use ______ ______ report to verify sales and track targets.

Back 38

performance metrix

Front 39

team targets

Back 39

new renew ptnr cp team rev arpu

Front 40

use the _____ _____ ______ in ______ to find the device price to enter into ________.

Back 40

what if widget / rq/ omni

Front 41

Dpay ________ activation/upgrade fees will be charged on the customers _________ bill.

Back 41

20.00 / verizon

Front 42

Always process device payment transactions on the ______ ______.

Back 42

mobile pos

Front 43

see _______ for complete grandfather details.

Back 43

omni

Front 44

(grandfather) upgrade after customer has paid the ______ amount shown in omni.

Back 44

minimum

Front 45

(grandfather) if required original device or asurion replacement must be returned to _____ with no physical damage.

Back 45

verizon

Front 46

2yr ________ activation or upgrade fee will be charged on the customer's _______ bill.

Back 46

40.00 / verizon

Front 47

alt upgrade: in RQ the phone number entered into carrier integration is always the number receiving the _________.

Back 47

agreement

Front 48

coe is activating a customer owned device on a ______ line of service.

Back 48

new

Front 49

coe must have______ approval.

Back 49

management

Front 50

no ______ check or _______ required for prepaid.

Back 50

credit/ deposit

Front 51

verify prepaid count is ______ in omni before turning on the device.

Back 51

active.