Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/10

Click to flip

10 Cards in this Set

  • Front
  • Back
A written document sent outside an organization.
Business letter
An agreenment in which each side gives up some of its demand.
Compromise
Pulling away from a volatile situation
Withdrawal
To encourage group performance.
Facilitate
Meaning expressed by facial expressions and body posturing
Non Verbal Communication
The statement or situation in which a word is used.
Context
An informal communication.
Meloranidul
Understanding another person's feelings and motives.
Empathy
Third party to solve disputes.
Asbitrator
Bargaining by persvaaasion rather than argument.
Negatiation