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10 Cards in this Set
- Front
- Back
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A written document sent outside an organization.
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Business letter
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An agreenment in which each side gives up some of its demand.
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Compromise
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Pulling away from a volatile situation
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Withdrawal
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To encourage group performance.
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Facilitate
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Meaning expressed by facial expressions and body posturing
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Non Verbal Communication
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The statement or situation in which a word is used.
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Context
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An informal communication.
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Meloranidul
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Understanding another person's feelings and motives.
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Empathy
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Third party to solve disputes.
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Asbitrator
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Bargaining by persvaaasion rather than argument.
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Negatiation
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