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129 Cards in this Set

  • Front
  • Back
Boeing 737-300
Engines 2
Flight Range 1,899 miles
Max Speed 575 mph
Seating 138
Max Alt 37K’
Crew 5
Aircraft Components
Engine – provides thrust
Wing – provides lifts
Tail Section – provides stability & control
Fuselage – body/structure of aircraft
Flight Deck – where all control instruments are located
Flight Deck
2 emergency exits:
sliding window L & R
Both exits are plug type
Captains window is on the left and is the only exit on 737’s that can’t be opened from the outside
Enter from forward entry through outward opening door
Door has 2 lower inside breakaway parcels
One-way viewer, which allows crew to scan customer cabin area
Electric lock is controlled by pilot, secures door during flight
Flight key is located in the front bulkhead
If door can’t be unlocked from inside flight deck, flight key
Customer Compartment
Equipped with 6 exits
1 front entry door
1 front galley door
2 over wing window exits (left/right)
for emergency use only
1 back entry door
1 back galley door
Entry doors – left side of aircraft
Galley doors – right side of aircraft
APU – Auxiliary Power Unit
Gas turbine engine mounted in the tail
Provides necessary electrical and hydraulic power
Air conditioning and pressurization
Heat for wing anti-icing
Operated in air and on ground
At engine startup, all APU power is used to start engines
air conditioning/heating & electrical power temporarily ceases until engines are started
Provides air conditioning/heating & cabin
Luggage Cargo Compartment
2 compartment doors
Plug type
Located on right side of fuselage
Warning light illuminates when doors are not closed & locked
Landing Gear
Used for taxi
Takeoff and landing operations
Tricycle-type retractable landing gear consisting of 2 wheels in each gear
Main Gear
Mounted under the back portion of the wing
Each wheel is fitted with brakes
Nose Gear
Located forward of the main entry door
Is steerable to provide ground maneuverability
Wheels are not fitted with brakes
Doors & Windows
Doors may be opened from either inside or outside the plane
Interior door handle rotates through a 180(d) arc
Exterior door handle is recessed in the outer face of the door & must be pulled out before rotation
· Ring flight deck twice and advise the flight deck crew of situation.
· Leave flight deck door open until cabin is again secured
· Close flight deck door once cabin is secured
· Ring flight deck twice and advise the flight deck crew of situation.
· Leave flight deck door open until cabin is again secured
· Close flight deck door once cabin is secured
To Open door
To open door
Movement of either handle rotates a mechanism within the door
Mechanism mechanically lowers the pressure gates at the bottom & top of doors
Moves the door into the cabin and then rotates it through its opening to 45(d)
Door is pushed or pulled to the full open position against the fuselage
Door is held in the open position by mechanical latch on upper hinge
to close door
Gust lock – the mechanical latch on the upper hinge, must be depressed
Door is manually rotated to 45(d) position
Handle is used to position close and latch door
When handle is rotated to the full closed position, pressure gates close, sealing the door
Doors cannot be opened during normal flight conditions because of cabin pressure loads
Entry and Galley Service Doors
Inward/outward opening plug type
Pressure doors
Used for all entry and galley service doors
Operates on 2 hinges
Uses 4 roller-type latches for positioning and locking
Light in control panel will illuminate when any door is not locked
Each door has a squall three-pane window
Escape Slides
Mounted to the inside of each door
To be used in an emergency situation for evacuation of crew and customers
Pressure gauge on each slide provides a means to ensure the slide is operational
All slides are designed to inflate automatically when deployed
In case of malfunction a red inflation handle will be present as a backup system
Overwing Window Exits
2 over-wing window exits (L & R)
marked with exit sign located on the customer cabin ceiling
exit sign at each over-wing window
exits are to be opened only during an emergency/evac
opened from inside by pulling down on the top hand hold/release handle
CABIN INTERIOR COMPONENTS
Galleys
Installed on all 737’s
Font and back
Stocked with necessary items to provide a complete in flight service
Equipped with an electrical panel containing circuit breakers for lighting systems & ovens
Lav/ door
CABIN INTERIOR COMPONENTS
Galleys
Installed on all 737’s
Font and back
Stocked with necessary items to provide a complete in flight service
Equipped with an electrical panel containing circuit breakers for lighting systems & ovensLav/ door
Trash compartment
spring loaded floor remain operative at all times
Customer call button and Info sign
Located near each lav is a F.A. call button & “return to seat” customer info sign
Smoke detector
in each lav
Alerts crewmembers to the presence of a fire
Fire Ex
Combat fires
each lav is equipped with automatic fire X
Required Placard
Must be visible in each lav that reads:
Federal law provides for a penalty of 2,000 for tampering with smoke detector in this
lav
Water System
Supplied from pressurized tank located aft cargo compartment
Waste water is eliminated when airlift is serviced
Servicing
Water system is serviced from a panel located at the left of plane aft cargo compartment
System Pressure
Water system is pressurized by air taken from engine #1 or the APU
Air is filtered & pressure regulated to provide constant flow rate in the water system
Water Gauge
Located over the back galley door
Indicated the amount of water in the tank
When PUSH button is pressed, a light will illuminate to show water level
When full, 30 gallons will be available
Shut off valve is located in cabinet below sink in each lav
Normally, the drain shut off valves will be ON & vent valves closed
Overhead bins
Each bin is marked with placard stating max weight
Articles should not exceed weight limitations for the bin
Water shut off valve
To be used in the event of am uncontrollable water leak in galley
Emergency water shut off valve, centralized between front & back galleys
Covered by a panel
Water heater light illuminated means heater is operating
Water heater switch ON activates the water heater
Customer seating
Seat cushion used as a floatation device in an emergency
Jump seat
Self-folding, spring loaded, seat cushions can be used as floatation devices
Accommodates 2 F.A.
FAA reg: all jump seats retract
Cabin interior system
Passenger Service Unit (PSU)
Units supply cooling air, oxygen & electrical services for the customers and F.A. useUnits are fastened to underside of overhead bins
Units contain 3 air vent outlets
3 reading lights
4 oxygen masks
Passenger address speaker
F.A.call button
Fasten seat belt and no smoking signs located on the back face of all units
Customer Signs
No smoking & fasten seat belts conditions are located in the PSU’s
Contained in one unit, function independently of each other
Return to seat indicator is in each lav
Signs are controlled in the flight deck manually or automatically
All signs will be on when landing gear is down if captain selects automatic control
` Seat belt and return to seat signs go off when wing flaps are fully retracted
During landing sequence signs come on when flaps are lowered landing gear is down
what level of alt is reached
before masks automatically drop
A low-tone chime sounds each time signs go off or on
Oxygen masks drop automatically at cabin altitude of 14k’
mask
may be dropped manually by inserting a pen or small stick into the "pin hole" or the edge of the compartment.
To manually deploy oxygen masks, the "pin hole" is located in the middle of the PSU.
All PSU oxygen masks are connected to a single release lanyard.
Pulling down on any mask releases the lanyard and all masks come down.
The 02 generators in that PSU is activated supplying 02 to the PSU masks.
02 are generated through the line for approximately 12 minutes and cannot be shut off once the generator is activated
Lavatory Units
Recessed In the ceiling of each lavatory is a compartment containing two oxygen masks
masks will drop from their container when the oxygen system is activated.
The masks may be dropped manually by depressing "pin hole" in the compartment door. 02 will flow through the line for approximately 12 minutes.
Flight Attendant Units
These units contain two oxygen masks and are recessed in the cabin telling above the forward and aft Flight Attendant jump seats.
02 will flow through the line for approximately 12 minutes.
Flight Deck Units
flight deck has a completely separate oxygen system.
is a gaseous, dilute-demand system with four (4) individual masks and regulators for each flight deck crewmember.
During the preflight check, the flight deck will switch the oxygen regulator to the 100% position.
FIGHT ATTENDANT CONTROL PANELS
There are two Flight Attendant control panels on all 737 aircraft.
On the 300 series aircraft, the panel is healed directly across from the Flight Attendant jump seat.
Cabin Lighting Control
Located on the forward Flight Attendant control panel are the controls for the cabin entry, ceiling, and window lights and a switch for the forward Flight Attendant work light. The aft Flight Attendant work light and aft entry lights are controlled from the aft control panel. Some controls may also have a setting marked night
The Aft Attendant Control Panel
Located adjacent to the Flight Attendant jump seat, aircraft left on all series.
Both Flight Attendant control panels contain a public address (P.A.) hand-held microphone, a crew interphone, and the "call system" controls. In addition, the forward panel is equipped with the cabin lighting controls, while the aft panel contains the emergency light switch.
Emergency Light Switch
The emergency light switch, located on the Aft Flight Attendant control panel, is to be activated in case all electrical power is lost. It is important to note that a red cover protects the switch and must be lifted before the emergency lights can be turned on.
Interphone
The crew interphone is a handset with a push-to-talk, push-to-listen button to be used for Flight Attendant to Flight Attendant or pilot to Flight Attendant communication. The call buttons are used in conjunction as a signal to answer the interphone.
P.A. (Public Address System)
Announcements to the cabin are made via the public address system by utilizing the handheld push-to-talk type microphone. An automatic priority system sets the pilot's microphone for first priority.
Call System Controls
The call system controls, located on both the forward and aft control panel, include a Captain, Fight Attendant and Reset button.
In the customer cabin, there are two (2) different types of call lights secured to the forward and aft lowered ceilings. They are used for communication between the flight deck and the cabin or customer and lavatory to cabin.
Customer Call to Flight Attendant
The Flight Attendant call button is located on the underside of each passenger service unit. To call a Flight Attendant, the customer pushes the call button which illuminates the button in the PSU and the blue master call light located overhead in the forward and/or aft lowered ceiling. A one-toned chime sounds over the public address system. Customer to Flight Attendant calls are cancelled by pressing the button on the customer service unit. The blue call light will be extinguished when all buttons are reset.
Lavatory Call to Flight Attendant
The occupant of the lavatory can call a Flight Attendant by depressing the Flight Attendant call button in the lavatory. A high one-toned chime will sound in the cabin and an amber light will illuminate on the master call unit. The amber light will remain illuminated until the call button has been reset.
On some 300 series aircraft, the reset button is located in the lavatory. Some others have the reset button located on the bulkhead above the Flight Attendant jump seat, outside the lavatory door.
Captain Call to Flight Attendant
A pilot to Flight Attendant call illuminates the pink master call lights in the forward and aft lowered ceiling and on two-toned chime sound over the public address system. The lights remain on until the reset button is depressed at the Flight Attendant's panel.
Flight Attendant Call to Captain
push the Captain's call button at any Flight Attendant Control Panel. button sounds a one-toned chime in the flight deck and illuminates a blue (Flight Attendant) light on the pilots overhead panel. The blue call light remains on only while the button on the Flight Attendant Control panel is depressed. The Flight Attendant may talk to the crew on the forward or aft handsets.
Flight Attendant Call to Flight Attendant
A Flight Attendant to Flight Attendant call is made by depressing the Flight Attendant call button on the Flight Attendant Control Panel. The pink master call light on the forward and aft lowered ceiling illuminate, and a two-toned chime sounds on the customer address system. The light remains on until the reset button is pressed at either Flight Attendant Control Panels. The Flight Attendants may talk to one another on the handset by depressing the push-to-talk button.
Lighting
Customer Cabin Lighting
General illumination of the customer cabin is provided by fluorescent lights in each overhead ceiling panel and above the upper portion of each window panel.
The fluorescent ceiling and window light intensity may be selected as either BRIGHT or DIM. In addition to the fluorescent lights, incandescent night lights are located in the ceiling area to provide a low level of illumination for night flights. All cabin window and ceiling lights are controlled from the forward Flight Attendant's panel.
If external power is connected to the airplane but is not being used by the pilots, a switch on the forward Flight Attendant's panel remarked "ground service" may be used to provide a power source for cabin lighting
Entry Lights
The forward and aft entry areas are illuminated for boarding and departing by incandescent and fluorescent lights in the ceiling, and a threshold light near the door. A switch for the entry light is located on the respective Flight Attendants panel. Each switch has three positions: OFF, DIM and BRIGHT. Light illuminates the threshold when the respective entry light switch is in the BRIGHT position. The entry lights provide dim illumination when ground power is connected regardless of switch position
Lavatory Lights
Lavatory lighting consists of one fluorescent mirror light and one dome light in each lavatory. The dome light will be on any time power is on in the airplane. The fluorescent light is controlled by a micro-switch in the door latch. When the door latch is closed, the light will illuminate. When the airplane is on the ground, using external power, the fluorescent light will be on regardless of door position
Exit Lights
In addition to the normal illumination, exit lights are provided in the forward and aft lowered ceiling, above each entry and galley door, and over each of the exit. In addition, lighting on or near the aisle door ensure illumination of the customer escape path. These lights are normally off and will illuminate if a loss of airplane power occurs or when the emergency light switch is activated. These lights are powered by self-contained batteries.
Galley Lights
Galley lighting for the forward or aft galley is provided by either fluorescent or incandescent lights beside or above the work area, these are controlled by a switch usually located beside the circuit breaker on the galley. Some aft galleys have additional lighting in the ceiling overhead. This is controlled by a switch beside the water gauge indicator pressurization galley door.
Air Conditioning and Pressurization
the air which is used for air conditioning and pressurization is supplied by the engines. The auxiliary power unit can also be used to supply air. Air entering the engines or APU is compressed to a high level before it is mixed with fuel and ignited. During compression, the temperature is controlled either automatically or manually by controls on the pilot's overhead panel.
Distribution
Air flows into the customer cabin through two completely separate compartments.
Conditioned air enters the cabin by way of sidewall ducts to a slotted overhead duct running 70% of the cabin. Part of this air enters the cabin through grills in the light fixtures at either end of the overhead duct.
Air also enters the cabin through individually controlled outlets in the customer service units and in the lavatories. This air is taken from the cold air side of the air conditioning system and is always colder than the main cabin temperature.
Air exits the cabin through floor level grills in the cabin sidewalls and through vents in the galleys and lavatories. As the air leaves the main cabin, it is routed around the cargo compartments to heat them and out the outflow valves. This process completely exchanges cabin air with outside, fresh air, every 2-3 minutes in all of our aircraft.
Forward AirStairs
The airstairs provide ground access for customer boarding and deploying. The stairs are cased in the body of the airplane directly under the forward entry door and may be operated from either the inside or outside control panel. (Aircraft may or may not be outfitted with an airstair unit.)
Airstair Operation
The interior control panel is located above and to the left of the forward entry door. Operation of the stairs from this position requires that the entry door be opened far enough to provide good visibility of the area below. The open door also releases the airstairs door back pin. This lock pin prevents inadvertent operation of the airstairs while in flight.
Airstair Operation
CAUTION: AIRSTAIR SHOULD NOT BE OPERATED more FREQUENTLY THAN THREE CONSECUTIVE CYCLES OF NORMAL SYSTEM OPERATION WITHIN A 20 MINUTE PERIOD. AIRSTAIR SHOULD NOT BE OPERATED IF WINDS EXCEED 40 KNOTS.
Airstair Operation
A. Normal Operation WARNING: WHEN OPERATING AIRSTAIRS FROM INTERIOR CONTROL PANEL, OPEN ENTRY DOOR TO COCKED POSITION TO ALLOW CLEAR VISIBILITY OF AREA OUTSIDE AIRPLANE TO PREVENT INJURY TO PERSONNEL. DO NOT OPEN DOOR BEYOND COCKED POSITION WHILE OPERATING AIRSTAIR OR EQUIPMENT MAY BE DAMAGED.
Airstair Operation
1. To Extend:
a. Crack door at least six inches.
CAUTION: DO NOT RELEASE AIRSTAIR CONTROL SWITCH UNTIL STAIRS OPERATING LIGHT IS EXTINGUISHED. RELEASING THE AIRSTAIR CONTROL SWITCH BEFORE STAIR EXTENTION IS COMPLETE COULD RESULT IN JAMMING OF THE STAIRS AND STRUCTURAL DAMAGE.
b. Move the "NORMAL" control switch in the "EXTEND" position until the STAIRS OPERATING light goes out.
Airstairs
NOTE: The forward airstair control panel is located above the forward entry door.
c. Pull the upper handrail from the stairs and connect it to fittings inside the aircraft door. The stairs are ready for use.
2. To retract:
a. Disconnect the handrails from their extend fittings and stow them in the handrails ensuring they are in a locked position.
NOTE: DO NOT RELEASE AIRSTAIR CONTROL SWITCH UNTIL STAIRS OPERATING LIGHT IS EXTENGISHED. RELEASING THE AIRSTAIR CONTROL SWITCH BEFORE STAIR RETRACTION IS COMPLETE COULD RESULT IN JAMMING OF THE STAIRS AND STRUCTURAL DAMAGE
Airstairs
b. Move the "NORMAL" control switch in the "RETRACT" position until the STAIRS OPERATING light goes out.
c. Close the forward entry door.
B. Standby Operation
1. Flight Attendants are required to request permission from the Captain to use the stand by system for airstairs.
WARNING: WHEN OPERATING AIRSTAIRS FROM INTERIOR CONTROL PANEL OPEN ENTRY DOOR TO COCKED POSITION TO ALLOW CLEAR VISIBILITY OF AREA OUTSIDE AIRPLANE TO PREVENT INJURY TO PERSONNEL. DO NOT OPEN DOOR BEYOND COCKED POSITION WHILE OPERATING AIRSTAIR OR EQUIPMENT MAY BE DAMAGED
Airstairs
2. To extend:
a. Crack door at least six inches.
b. The Captain will ensure that the battery switch is in the ON position before standby operation.
CAUTION: DO NOT RELEASE AIRSTAIR CONTROL SWITCH UNTIL STAIRS OPERATING LIGHT IS EXTINGUISHED. RELEASING THE AIRSTAIR CONTROL SWITCH BEFORE STAIR EXTENSION IS COMPLETE COULD RESULT IN JAMMING OF THE STAIRS AND STRUCTURAL DAMAGE.
c. Move switch guard to operate standby switch. Move the "STANDBY" control switch in the "STANDBY" position until the
STAIRS OPERATING light goes out.
NOTE: The standby switch is located in the airstair control panel over the forward entry door
Airstairs
d. Pull the upper handrails from the stairs and connect to fittings inside the aircraft floor. The stairs are ready for use.
3. To retract
CAUTION: IN STANDBY OPERATIONS, SAFETY SWITCHES ARE BYPASSED. FAILURE TO PROPERLY STOW HANDRAILS MAY RESULT IN DAMAGE TO THE AIRSTAIR AND/OR AIRCRAFT STRUCTURE.
a. Disconnect the handrails from their extend fittings and stow them in the handrails ensuring they are in a locked position.
b. The Captain will ensure that the handrail extensions are properly stowed and the battery switch is in the ON position beffire standby operation.
Airstairs
CAUTION: DO NOT RELEASE AIRSTAIR CONTROL SWITCH UNTIL STAIRS OPERATION LIGHT IS EXTINGUISHED. RELEASING THE AIRSTAIR CONTROL SWITCH BEFORE STAIR RETRACTION IS COMPLETE COULD RESULT IN JAMMING OF THE STAiRS AND STRUCTURAL DAMAGE.
c. Move switch guard to the left and position the "STANDBY" control switch in the "RETRACT" position until the STAIRS OPERATING 1ight goes out.
NOTE: The standby switch is located in the forward airstair control panel over the forward entry door.
Close the forward entry door.
ENROUTE PROCEDURES
the "A" Position Flight Attendant who is ultimately responsible for ensuring the quality of in-flight service and for completing all administrative details assigned. This includes such duties as crew communication and coordination, customer announcements, assurance of cabin safety procedures, and communication with Scheduling as necessary.
ITEMS REQUIRED FOR YOUR FLIGHT
· They are in complete regulation uniform
· They have an updated Flight Attendant Manual
· They stave their company I.D.
· They have a working flashlight
· Airport ID
CHECK-IN PROCEDURES
· Find the Captain and introduce yourself to all of the crewmembers. Remain In the check-in area.
· Check your mailbox for company correspondence (i.e. Revisions, Bullet's) or supervisor memos.
CHECK-IN PROCEDURES
1 hour prior to departure, check in with crew members. Each base has permanent placement for latest Manual Revisions/Bulletins. It is each Flight Attendant's responsibility to ensure the updating of their Manual.
CHECK-IN PROCEDURES
Check-in with a supervisor when requested and present the following: Your updated
Check-in with a supervisor when requested and present the following: Your updated
Flight Attendant Manual
· Working flashlight
· Company I.D.
The "A" Position Flight Attendant
will ensure a preflight briefing takes place.
what does the preflight briefing include
Review any special in-flight
service procedures and pertinent information regarding sequence
check the status of their manuals to ensure they are up to date.
GATE PROCEDURES
· At your field or base, be on the aircraft or at the gate one hour prior to departure.
· Keep abreast of the changes pertaining to your flight (i.e. delays, gate changes, cancellations).
· Remain accessible to scheduling In the event of a schedule change.
· Enter the jet way as a group to avoid interrupting the Gate Agent's duties.
· Ensure jet way door closes completely after entering.
· Flight Attendants are permitted to leave their luggage unattended in a jet way provided the jet way door is closed and locked. If a jet way door is open/unlocked due to boarding or deplaning, at least one Flight Attendant must remain with the luggage.
· Coordinate with your crew on hotel "lobby" time with consideration of travel time from hotel to gate.
PRE-FLIGHT DUTIES UPON BOARDING THE AIRCRAFT
ALL Flight Attendants
Time permitting; introduce yourself to the flight deck crew.
Stow your luggage in one of the following places:
· Forward overhead bin ("A" Position only)
· Aft overhead bin
· Aft galley stowage compartment
· Under the last row of seats
Check overall cabin appearance/cleanliness.
Seat belts crossed
Seatback pockets free of trash
Each seatback pocket/literature pocket should contain
· Safety Information Card
· In-flight Magazine
· Airsick bag
o Tray tables clean and upright
o Seatbacks upright
o Overhead bins opened
o Air vents opened
o Adjust cabin appearance/cleanliness if needed.
Perform Cabin Security Check
"A" POSITION
· Coordinate with Captain and Airport Services Agent to determine pertinent customer and flight information.
· Brief "B" and "C" Flight Attendants on any pertinent customer or flight information. Set entry and cabin lights to full bright for boarding.
· Pre-flight check EMK and PA system.
"A" POSITION
Check forward galley for supplies
"A" POSITION
· Serving tray
· Drink order pads
· Beverages
· Beginning inventory of Liquor and Beer Kit
· Peanuts and Other Snacks
· Nothing stowed in area marked "No Stowage"
Check operation of coffee pot and that it is empty
"A" POSITION
Secure Forward galley.
"A" POSITION
Securing the Galley consists of:
All doors, cabinets, and kits closed and latched. Coffee pots latched.
Absolutely nothing left unsecured on the floor or blocking access to entry or galley doors.
"A" POSITION
Check forward lavatory for cleanliness, supplies, and fire threats
· Paper Towels
toilet paper
Kleenex
Soap
"A" POSITION
Ensure FWD lav spring loaded trash flap is operative.
Check the forward jump seat, seat belts and shoulder harnesses for proper operation. If the jump seat does not automatically retract, notify Captain.
coordinate with "B" and "C" Flight Attendants regarding any missing supplies, equipment, or cabin discrepancies and advise the Captain and/or Airport Services Agent.
Communicate any cabin discrepancies found to the captain.
"B" POSITION
Check aft galley for supplies:
Two serving trays
Drink order pads
Beverages
Beginning inventory of liquor, beer and wine kits
Peanuts
Snacks (when applicable)
Nothing stowed in area marked "No Stowage"
Check operation of coffee pots and that they are empty.
All doors, cabinets, and kits closed and latched.
Coffee pots latched.
Absolutely nothing left unsecured on the floor or blocking access to entry or galley doors
Check water quantity using water gauge.
Check aft lavatory for cleanliness, supplies, and fire threats.
Paper Towels
Toilet paper
Kleenex
Soap
Ensure AFT lav spring loaded trash flaps are operative.
Check aft equipment
Contents of Flight Attendant Pouch
Biohazard Kit
Check the aft jump seat, seat belts and shoulder harnesses for proper operation. If the jump seat does not automatically retract, notify Captain.
Inform "A" Flight Attendant of any supplies missing or cabin discrepancies.
Pre-flight check emergency light switch
"C" POSITION
Checks all cabin equipment included on the Cabin Equipment Checklist
"C" POSITION
reports to "A" position Flight Attendant/captain, all equipment is okay or any discrepancies so the Captain can take appropriate action
"C" POSITION
Aircraft with Aft Facing seats at the over wing:
Ensure that the only items in the overwing holder is the Safety Information card. Stowage of sickness bags, magazines and promotional material is not allowed in the holder.
Inform "A" Flight Attendant of any cabin discrepancies
SPECIAL SEATING GUIDELINES FOR CUSTOMERS
Although open seating is provided for all In-flight Careers flights, certain customer groups require special seating. The Flight Attendants should pay particular attention to these customers as they board the aircraft and ensure these special seating guidelines are followed.
Customers at Over wing Window Exit Row
Customers seated in the exit rows must meet requirements in accordance with exit row seating criteria.
Customers requiring seat belt extensions or pregnant women whose condition is visible, are not allowed to sit in these rows per company policy
Prisoner and Guard
· Seated in the last available row of seats.
· Guard sits aisle side.
· Prisoner seated in the middle seat or by the window.
A customer must not be seated next to a prisoner or between a prisoner and a guard.
PREBOARDING
Preboarding is a service offered on all In-flight Careers flights. Preboarding allows customers requiring special assistance, customers traveling with small children, U.M.s, or any other person in need of assistance or extra time to board the aircraft before general boarding begins.
The Airport Services Agent will:
Assist preboards to the aircraft and with boarding
A" Position Flight Attendant Will:
Greet each customer, and screen carry-on luggage. Assist customers, as needed
B. and "C" Flight Attendants Will:
· Brief 4th jump seat rider as applicable on the operation of the aft galley door. Offer assistance as needed.
· Greet each customer.
· Assist customers with seat selection.
· Assist with slowing carry-on luggage.
Individually brief those with special needs.
The 4th Jump seat Rider as applicable will:
· Follow guidelines for 4th jump seat rider in accordance with company policy.
Offer assistance to working Flight Attendants
GENERAL BOARDING
Once preboarding is complete:
· The Airport Services Agent will begin general boarding. In some cities, customers may board through the aft entry door using portable stairs.
· All Flight Attendants will go to their assigned boarding positions.
· "A" Position - forward entry area
· "B" Position - aft portion of aircraft
· "C". Position - overwing window exit row area
· As a courtesy to our customers for stowing luggage, please keep overhead bins open until all customers have boarded.
"B" Position will
· Greet customers and assist with carry-on luggage.
· Make the "Full Flight" P.A. when aircraft appears approximately (2/3) two-thirds full and upon notification that you will have a full flight
("C" Position Flight Attendant may assist).
C" Position will:
· Greet customers and assist with carry-on luggage.
· To the extent possible during boarding, ensure customers in the overwing window exit row(s) meet the exit row seating criteria.
· NOTE: Stowage of carry-on luggage in the lavatories and flight deck is prohibited. On aircraft with Aft Facing seats:
Ensure that passengers in rows 11 and 12 has been referred to the safety information card located in the pouch attached to the overwing exit Verbally confirm that each passenger is comfortable with exit operation procedures and meet the selection criteria.
POST BOARDING PROCEDURES
Flight Attendant DUTIES
Prior to pushback, all Flight Attendants have both general and specific duties they must perform:
The "A" Position Flight Attendant will:
· Make the Opening RA. Approximately 5 minutes prior to departure, or after all customers have boarded.
· Upon receiving the customer count from the "C" Position Flight Attendant, advise the Airport Services Agent of the count.
· If the count is incorrect, "C" Position Flight Attendant will be required to recount.
If count is correct, "A" Position Flight Attendant will give the count to the Captain.
POST BOARDING PROCEDURES
Flight Attendant DUTIES
The "B" Position Flight Attendant:
· Continue assisting customers in preparation for arming slides for pushback.
Remain in the aft portion of the aircraft
POST BOARDING PROCEDURES
Flight Attendant DUTIES
C Position:
take a count of all customers in the cabin and give the count to the "A" Position Flight Attendant and Airport Services Agent if available.
PREPARATION FOR PUSHBACK
PRIOR TO CLOSING THE FORWARD ENTRY DOOR
"A" Position
remain in forward part of aircraft to assist customers and be available to Airport Services Agent and flightdeck until notification from "B" and "C" Position Flight Attendants that the cabin is secure.
PREPARATION FOR PUSHBACK
PRIOR TO CLOSING THE FORWARD ENTRY DOOR
"B" and "C" Position
Secure the cabin in the aft and forward sections of the aircraft.
Securing the cabin consists of:
Special seating guidelines are adhered to.
All customers are seated with seatbelts fastened.
Seatbacks and tray tables in full upright and locked positions.
Luggage is property stowed with overhead bins closed.
Cellular telephones, are turned off.
Notify "A" Position the cabin is secured.
TO CLOSE THE FORWARD ENTRY DOOR
"A" Position
Inform Airport Services Agent, "Cabin is secured for pushback" Pressing the gust lock (yellow latch), and pull the door shut.
Ensure that door is properly closed and secured. (ASA may assist if required)
B Position:
Remain in the aft section of the aircraft and wait for appropriate P.A. from "A" Position indicating slides should be armed.
TO CLOSE THE FORWARD ENTRY DOOR
The "C" Position Flight Attendant Will:
Remain in the forward section of the aircraft and wait for the appropriate P.A. from "A" Position Flight Attendant indicating slides should be armed.
PROCEDURES FOR ARMING SLIDES
slides must be armed prior to push-back
PROCEDURES FOR ARMING SLIDES
The slides will be armed after the Airport Services Agent closes the forward entry door and has moved the jetway away from aircraft. It is imperative that all Flight Attendants remain near their assigned door until push back commences.
PROCEDURES FOR ARMING SLIDES
The "A" Position Flight Attendant Will:
Look out the forward entry door window to ensure the jetway is away from the aircraft. Make a P.A., "Flight Attendants prepare doors for pushback."
Place red strap across the window.
Arm the forward entry and forward service door slides.
PROCEDURES FOR ARMING SLIDES
The "B" Position Flight Attendant Will:
· Upon hearing the P.A. from the "A" Position Flight Attendant, "Prepare doors for pushback," the "B" Position Flight Attendant will:
· Place the red strap across the window.
· Arm the aft entry door slide.
After arming the aft entry door slide, verify that the aft service door is armed and notify the "A" Position Flight Attendant by P.A., "Aft doors secured."
PROCEDURES FOR ARMING SLIDES
The "C" Position Flight Attendant Will:
· Place the red strap across the window.
· Arm the aft service door slide.
· Notify the "B" Position Flight Attendant by stating, "Aft service door secured." All Flight Attendants Will:
· Prepare for customer briefing in accordance with FAR 121.571.
· Remain near assigned exits until pushback commences.
· Notify the Flightdeck.
· Once the door is closed, advise the Captain, "cabin is secured for pushback," and close the flightdeck door.
EXCEPTIONS TO GATE DEPARTURE
THE AIRPORT SERVICES AGENT WILL:
Knock on the forward entry door.
Wait for the "A" Position Flight Attendant to crack the forward entry door.
EXCEPTIONS TO GATE DEPARTURE
"A" Flight Attendant WILL:
· Disarm the forward entry door slide
· Remove the red strap
· Rotate the door handle
· Crack the door
· Open the flightdeck door
The Airport Services Agent will then open the door. Once the situation is taken care of Flight Attendants must repeat all procedures for arming slides.
Delay at Gate
If a lengthy delay is anticipated
“A" Flight Attendant will coordinate with the flightdeck regarding:
· Information to be announced to the customers and who will make the announcement. Estimated length of delay.
· Whether or not customers will be allowed to deplane.
· If Flight Attendants have time to take drink orders before pushback.
· Whether one round of cocktails should be provided complimentary once inflight.
Whether a Beverage Service (non-alcoholic) should be provided while on the ground. If a non-alcoholic ground Beverage Service is provided, all items (i.e. cups, cans and glasses) must be picked up and galleys secured prior to closing of the forward entry door.
PUSHBACK AND TAXI-OUT PROCEDURES
"A" POSITION Flight Attendant WILL:
· Give Emergency Briefing P.A. positioned in the aft galley.
· Upon completion of the Emergency Briefing P.A., do a final walkthrough visually ensuring the following:
· Cabin is secured.
· Cross check all slides are armed.
· Cross check forward and aft galleys are secured.
Take position on the forward jumpseat
Evening flight
Prior to takeoff adjust cabin lights to dim to acclimate customer's eyes for outside conditions in the event of an emergency. Once airborne, cabin lights may then be adjusted accordingly. When adjusting cabin lights on night flights, a P.A. must be made concerning available reading lights in each Customer Service Unit. Lights may be adjusted for late night flights or when most customers are sleeping.
Evening flight
Take seat and secure seat belt and shoulder harnesses immediately upon hearing the flightdeck announcement that takeoff is imminent.
A two-bell code from the flightdeck may be used as a last resort to replace the P.A. announcement.
EMERGENCY BRIEFING PROCEDURES
The "B" and "C" Position Flight Attendants will:
· On aircraft with Aft Facing overwing exit seats:
· Prior to the Emergency Briefing P. A. the "B" Position Flight Attendant will remove the briefing cards from the overwing exit holder and distribute to all passengers in rows 11 and 12.
Demonstrate Emergency Briefing Procedures.
· "B" Position Flight Attendant will demonstrate at the mid cabin area or at the overwing window exit, whichever may apply, repeating demo at any other area that may be present.
"C" Position Flight Attendant will be positioned at row 1 on all aircraft
WHAT DOES THE EMERGENCY BRIEFING DEMONSTRATION CONSISTS OF
· Operation of the seatbelts
· Location of exits
· Review of Safety Information Card
· Smoking regulations
· Pointing out the seat bottom cushion as a flotation device and referring customers to the Safety Information Card instructions for diagrams explaining use.
· A cabin walkthrough in their respective sections ensuring that cabin is secured and ensuring exit seating regulations are followed.
· Ensure customers with special needs have been individually briefed. Give special attention to:
· Unaccompanied Minors
· Customers with infants or small children Disabled customers
Use of oxygen mask in the event of a decompression
UPON COMPLETION OF EMERGENCY BRIEFING DEMONSTRATION
· "A" Position Flight Attendant will take position on the forward jumpseat.
· "B" Position Flight Attendant takes position on aft jumpseat.
· "C" Position Flight Attendant takes position on aft aisle jumpseat.
· "D" Position Flight Attendant takes position on forward aisle jumpseat.
· ONCE IN POSITION ON THE JUMPSEAT, ALL F.A’s WILL:
· Assume brace position for takeoff. Observe sterile flightdeck.
Do a silent "30 Second Review"
EMERGENCY BRIEFING P.A.S NOT COMPLETED
In the event the Captain rings for departure before the Emergency Briefing has been completed, the following must be accomplished:
The "A" Position Flight Attendant will inform the Captain by ringing the flightdeck twice and advising the flightdeck crew that the P.A. has not been completed.
Leave flightdeck door open until cabin is secured again.
Close flightdeck door once P.A. is completed.
CABIN BECOMES UNSECURED ON THE GROUND
Ring flight deck twice and advise the flight deck crew of situation.
Leave flight deck door open until cabin is again secured
Close flight deck door once cabin is secured
OBSERVANCE STERILE FLIGHTDECK IN THE AIR
During take-off, below 10,000 feet, and landing.
Flight Attendant Will: Ring 4 times - cabin emergency
The Flight deck Will:
Upon 2 rings - answer interphone and ask "is this safety related?" The Flight Attendant should call back later if communication is not safety related.
Upon 4 rings - answer interphone and unlock flight deck door.
CRUISE FLIGHT
the segment of flight after takeoff and before final approach. During this segment of flight, the following will occur
F.A.will provide enthusiastic and sincere In-flight Customer Service.
Flightdeck beverage service will be completed only after initial customer service has been accomplished.
Information between flightdeck and Flight Attendants may be exchanged regarding:
Pertinent information for Flight Attendants (i.e. inclement weather, ATC delays, rescheduled aircraft changes, reroutes, etc.)
Need for assistance when deplaning UM's.
Need for wheelchairs, seat cushions and lavatory service at arriving city.
Assistance with customer needs, concerns, and inquiries.
Flightdeck entry:
Signal procedure for flight deck entry will be coordinated between the captain and the "A" Flight Attendant during predeparture briefing
Fire Prevention
· A&B F.A.:check the forward and aft lavatories for signs, indications, and threats of fire.
· "A" Flight Attendant: check the cabin for signs, indications, and threats of fire.
"B" Flight Attendant :check the galley ovens for signs, indications, and threats of fire
FINAL APPROACH
· When the "Fasten Seat Belt sign is turned on In preparation for landing, a Flight Attendant I will make the Fasten Seat Belt for Landing P.A. while other Flight Attendants walk through the cabin ensuing seatbelts are fastened.
· The signal for all Flight Attendants to begin securing the cabin and galleys for a normal landing is:
· An announcement made by the flightdeck stating, "Flight Attendants secure the cabin for landing" at 18,000 feet.
"A" POSITION Flight Attendant WILL:
Make the Fasten Seat Belt for Landing P.A., B or C may also make P.A.
Clean and secure forward galley & restock when necessary.
Time permitting, assist "C" position F.A. with cabin clean up and securing the cabin.
Conduct a walkthrough to ensure cabin is being secured for landing.
"B" POSITION Flight Attendant WILL:
Clean and secure aft galley ("C" F.A. may assist "B" provide provisioning with a list of requested items and restock as necessary
Time permitting, assist "C" position F.A. with cabin clean up and securing the cabin.
"C" POSITION Flight Attendant WILL (BETWEEN 18,000 AND 10,000 FEET
Begin securing the cabin for landing by:
Collecting all trash cups, glasses and cans.
Ensuring seat belts are fastened.
Politely reminding passengers that all seat backs and tray tables must be in upright and locked positions, all luggage must be properly stowed and all portable electronic devices are turned off and stowed prior to landing
UPON OBSERVING THE SIGNAL FROM THE FLIGHTDECK THAT THE AIRCRAFT IS PASSING THROUGH 10,000 FEET:
"A" POSITION Flight Attendant WILL:
· Make the Final Descent P.A.
Upon taking position on jumpseat for landing on evening/night flights, adjust cabin lights to dim to acclimate the passenger's eyes for emergency
ALL Flight Attendants WILL:
Conduct a final walkthrough ensuring that all seat backs and tray tables are in upright and locked positions, all carry on items are secured and that all seatbelts are fastened.
Take assigned jumpseat position.
Assume brace position for landing
Observe sterile flightdeck
Do a 30 Second Review
TAXI-IN PROCEDURES
Once the aircraft has landed and is actively taxiing on the runway to the terminal, the following will occur
"A" POSITION Flight Attendant WILL:
Make the "Arrival" P.A. once the aircraft has fumed off the active runway
All FA WILL:
Ensure all customers remain seated with seat belts fastened, seatbacks and tray tables in full upright and locked position and luggage property stowed until aircraft comes to a complete stop at the gate and the Captain turns off the "Fasten Seat Belt" sign.
Remain seated during this time unless there is a safety-related occurrence in the cabin
ARRIVAL AT GATE
THE CAPTAIN WILL:
Turn off the "Fasten Seat Belt" sign.
ALL F. A. WILL:
Secure homers restraints and buckle fittings prior to standing.