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45 Cards in this Set

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Define communications.

--the passing of information


--the exchange of ideas


--the process of establishing a commonness oroneness of thought between a sender and a receiver

Promotion is simply just_____________.

communication

What is the goal of the marketer as it pertains to communications?

The goal of the marketer is to getthe audience to think common things, or on the same wavelength

What two things must happen in order for communication to occur?

Theremust be some common thinking between 2 parties.




Informationmust be passed from one person to another (or from one group to another).

What are the five steps of the communication process?

sender


encoding


message/channel


decoding


receiver

Whose field of experience must be considered during communications?

The senders and the receivers

discuss how the different fields of experiences of the sender and receiver impact communication.

The sender and receiver havedifferent fields of experience. Theyhave experienced different things throughout their lifetime, which influencesthe way they think. They key is for thesender to communicate in the middle, so it will be easier for the consumer, orreceiver, to understand.

The _______ _______ of thesource influences how you feel about the product.

receivers perception

What is a channel?

The channel is the way that youcommunicate the message from the sender to receiver (television, newspaper,social media)

What is the goal of the sender in communication?

The goal of the sender is for thereceiver to decode the message to have a similar interpretation of the messageas the sender

What is noise?

external factors that prevents thereceiver from getting the message. (ex- the telephone rings during thecommercial, the consumer is thinking of different things at the time themessage should be received.)

_______ sources are appropriate for image related products.

attractive sources

What is an attractive source?

A source that is easy to relate to.

What are the four different forms of encoding?

verbal, graphic, musical, animation

List three examples of verbal encoding.

•Spoken Word•Written Word•Song Lyrics

List three examples of graphic encoding.

•Pictures•Drawings•Charts

List three examples of musical encoding?

•Arrange-ment•Instrum-entation•Voices

List three examples of animation in encoding.

•Action/Motion•Pace/ Speed•Shape/Form

The semiotic perspective says that there are how many components to every marketing message?

three

What are the three components to every marketing message?

Object


Sign or symbol representing the intended meaning




The interpretant/ the intended meaning

What is the meaning of semiotic?

Semiotic is the meaning of words.

What are the two different channels?

Personal and nonpersonal selling channels

What are two types of personal selling channels?

personal selling and word of mouth

What are two types of nonpersonal selling channels?

print media and broadcast media

Explain experiential overlap?

The sender and the receiver can be from different worlds. This means they have very different experiences.




The sender and the receiver can have moderate commonality. This means they have some overlapping experience.




The sender and the receiver can have high commonality. This means they have a lot of overlapping experience

What are the four steps for successful communication?

(1) Select an appropriate source


(2) Develop a properly encoded message


(3) Select the appropriate channel for thetarget audience


(4) Receive feedback

The communicate effectively marketers must understand...

Marketersmust understand:


1.Who the target audience is


2.What (if anything) it knows or feelsabout the company’sproduct or service


3.How to communicate with the audience toinfluence its decision-making process

What are the five levels of audience aggregation, listed from biggest to smallest?

(1) Mass Markets


(2) Market Segments


(3) Niche Markets


(4) Small Groups


(5) Individuals

Niche markets are ________ and___________

small and specialized

What are the names of the three models of the response process?

(1)AIDA Model


(2)Heirarchy of effects model


(3) Innovation Adoption model

With personal selling, you must...

think, feel, then buy

The only one that we should know inthis class is the ___________________. This is based on advertising andhow it reaches people.

hierarchy of effects model.

What two things are involved in the cognitive stage of The Hierarchy of Effects Model?

Awareness


Knowledge

What three things are involved in the affective stage of The Hierarchy of Effects Model?

liking


preference


conviction

What one thing is involved in the behavioral stage of The Hierarchy of Effects Model?

buying

What is cognitive response?

Amethod for examining consumers’ cognitive processing of advertisingmessages by looking at their cognitive responses to hearing, viewing, orreading communications.

Cognitive response examines the type of thoughts that are...

Examinestypes of thoughts that are evoked by an advertising message.

What happens during cognitive response?

Consumerswrite down or verbally report their reactions to a message.

What is the simple definition for cognitive response?

Cognitive response is how somebodythinks of an advertising message.

The model of cognitive response starts with...

exposure to advertisement

Exposure to advertisement then creates...

cognitive response

What are three forms of cognitive response?

(1) product/message thoughts


(2)source oriented thoughts


(3) ad execution thoughts

Cognitive responses cause _______

attitudes

What are two types of attitudes involved in the model of cognitive response?

Brand attitudes and attitudes toward the advertisement

Attitudes leads to _________ _______

purchase intent