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45 Cards in this Set
- Front
- Back
Define communications. |
--the passing of information --the exchange of ideas --the process of establishing a commonness oroneness of thought between a sender and a receiver |
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Promotion is simply just_____________. |
communication |
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What is the goal of the marketer as it pertains to communications? |
The goal of the marketer is to getthe audience to think common things, or on the same wavelength |
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What two things must happen in order for communication to occur? |
Theremust be some common thinking between 2 parties. Informationmust be passed from one person to another (or from one group to another). |
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What are the five steps of the communication process? |
sender encoding message/channel decoding receiver |
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Whose field of experience must be considered during communications? |
The senders and the receivers |
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discuss how the different fields of experiences of the sender and receiver impact communication. |
The sender and receiver havedifferent fields of experience. Theyhave experienced different things throughout their lifetime, which influencesthe way they think. They key is for thesender to communicate in the middle, so it will be easier for the consumer, orreceiver, to understand. |
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The _______ _______ of thesource influences how you feel about the product. |
receivers perception |
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What is a channel? |
The channel is the way that youcommunicate the message from the sender to receiver (television, newspaper,social media) |
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What is the goal of the sender in communication? |
The goal of the sender is for thereceiver to decode the message to have a similar interpretation of the messageas the sender |
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What is noise? |
external factors that prevents thereceiver from getting the message. (ex- the telephone rings during thecommercial, the consumer is thinking of different things at the time themessage should be received.) |
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_______ sources are appropriate for image related products. |
attractive sources |
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What is an attractive source? |
A source that is easy to relate to. |
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What are the four different forms of encoding? |
verbal, graphic, musical, animation |
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List three examples of verbal encoding. |
•Spoken Word•Written Word•Song Lyrics |
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List three examples of graphic encoding. |
•Pictures•Drawings•Charts |
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List three examples of musical encoding? |
•Arrange-ment•Instrum-entation•Voices |
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List three examples of animation in encoding. |
•Action/Motion•Pace/ Speed•Shape/Form |
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The semiotic perspective says that there are how many components to every marketing message? |
three |
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What are the three components to every marketing message? |
Object Sign or symbol representing the intended meaning The interpretant/ the intended meaning |
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What is the meaning of semiotic? |
Semiotic is the meaning of words. |
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What are the two different channels? |
Personal and nonpersonal selling channels |
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What are two types of personal selling channels? |
personal selling and word of mouth |
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What are two types of nonpersonal selling channels? |
print media and broadcast media |
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Explain experiential overlap? |
The sender and the receiver can be from different worlds. This means they have very different experiences. The sender and the receiver can have moderate commonality. This means they have some overlapping experience. The sender and the receiver can have high commonality. This means they have a lot of overlapping experience |
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What are the four steps for successful communication? |
(1) Select an appropriate source (2) Develop a properly encoded message (3) Select the appropriate channel for thetarget audience (4) Receive feedback |
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The communicate effectively marketers must understand... |
Marketersmust understand: 1.Who the target audience is 2.What (if anything) it knows or feelsabout the company’sproduct or service 3.How to communicate with the audience toinfluence its decision-making process |
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What are the five levels of audience aggregation, listed from biggest to smallest? |
(1) Mass Markets (2) Market Segments (3) Niche Markets (4) Small Groups (5) Individuals |
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Niche markets are ________ and___________ |
small and specialized |
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What are the names of the three models of the response process? |
(1)AIDA Model (2)Heirarchy of effects model (3) Innovation Adoption model |
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With personal selling, you must... |
think, feel, then buy |
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The only one that we should know inthis class is the ___________________. This is based on advertising andhow it reaches people. |
hierarchy of effects model. |
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What two things are involved in the cognitive stage of The Hierarchy of Effects Model? |
Awareness Knowledge |
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What three things are involved in the affective stage of The Hierarchy of Effects Model? |
liking preference conviction |
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What one thing is involved in the behavioral stage of The Hierarchy of Effects Model? |
buying |
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What is cognitive response? |
Amethod for examining consumers’ cognitive processing of advertisingmessages by looking at their cognitive responses to hearing, viewing, orreading communications. |
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Cognitive response examines the type of thoughts that are... |
Examinestypes of thoughts that are evoked by an advertising message. |
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What happens during cognitive response? |
Consumerswrite down or verbally report their reactions to a message. |
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What is the simple definition for cognitive response? |
Cognitive response is how somebodythinks of an advertising message. |
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The model of cognitive response starts with... |
exposure to advertisement |
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Exposure to advertisement then creates... |
cognitive response |
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What are three forms of cognitive response? |
(1) product/message thoughts (2)source oriented thoughts (3) ad execution thoughts |
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Cognitive responses cause _______ |
attitudes |
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What are two types of attitudes involved in the model of cognitive response? |
Brand attitudes and attitudes toward the advertisement |
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Attitudes leads to _________ _______ |
purchase intent |