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13 Cards in this Set
- Front
- Back
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Communication with Management: Serving
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She despises her management
Managment is only concern is to make money; lack compassion for employees and constantly working and never sitting or taking breaks |
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Communication with Management: Scrubbing
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Mngmnt doesnt provide them with adequate materials and equipment to clean
Moto is: working through it when people are sick. Fellow maids beg for Ted's approval and not sure why He gives her a raise after she yells at him |
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Communication with Management: Selling
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Motivation from management is through fear and praise
Managers act like Wal-Mart workers are humanitarians Agianst Unions! make employees believe that unions are bad and that they would only hurt the employees |
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Communication with Guest/Client: Serving
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Gets to know and becomes close with the restaurants "regulars" and wants to do the best job for them
Quits second job because of terrible tables |
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Communication with Guest/Client: Scrubbing
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It was all demands
very little communicaion only one person even offers her a drink |
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Communication with Guest/Client: Selling
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Very little to no communication with customers. She finds herself almost mad at them at first but begins to like them
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Communication with Peers: Serving
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Bonds and becomes close with peers at restaurant
At 2nd restaurant only becomes close with peers for self benefits |
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Communication with Peers: Scrubbing
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They aren't very close
They come to the house and split up the job and dont communicate very much Had a relationship with them just because she had to |
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Communication with Peers: Selling
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She isolated herself
Whenever she talked about unionizing, people stayed away from her. |
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Work/Life Issues impact behavior in these industries: Housing
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Serving - Cannot afford security deposit for house/apt, so live in hotels
Only one room and cannot cook Moves to trailer but finds it very uncomfortable Scrubbing: Finds cottage for $120 a week. Cheaper housing was unsafe and filled with illegal activity. Selling: Moves into an apt. but worried about safety. Moves bc of sewage problem. Needs two jobs to afford rent. |
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Work/Life Issues impact behavior in these industries: Childcare
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Selling: Money for babsitters is very costly. Single women with children could not make living with out welfare
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Work/Life Issues impact behavior in these industries: Insurance
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Serving: Most cannot afford health insurance so illnesses begin to progress and get worse bc of no money to go to the doctor
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Work/Life Issues impact behavior in these industries: Multiple Jobs
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Serving: After 2 weeks serving she realized she needed a second job which she made more money at so she quit her first. Gets job at hotel for only one day
Scrubbing: Gets a maid job during the week and job at retirement home on the weekends Selling: Cant have 2 jobs bc of the crazy hours Wal-Mart schedules her to work |
