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14 Cards in this Set
- Front
- Back
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1st thing to do before creating a strategy
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dialog with employees- this reduces stress & anxiety
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what should u not do if things are going bad?
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play the blame game- it does not good
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fostering an environment of "job ownership"
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employees care so much about their work, they are so invested in it that they will do whatever it takes to get the job done
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higher purpose
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make a contribution, serve others & feel like they are apart of something larger than themselves
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emotional/intellectual bonding
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people care deeply about one another, strong allegiances & sense of togetherness
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trust
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not easily defined but people know it when they have it & when they don't, built on honest interpersonal relationships
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pride in one's work
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be the best they can be, provide superior quality services, when things go wrong they want to fix them
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respect for diversity
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promote women/minorities, develop policies/procedures to increase gender diversity & sponsor celebrations of racial, gender, ethnic, religious differences
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recognition program
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acknowledging the worth/value of employee work/contributions, employee of the month programs
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harassment & hostile-free
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sexual/non-sexual harassment, dating policies
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Hiring qualified people
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if possible hire from within, conduct a non-discriminatory interview... based on qualifications, education, work experience & accomplishments, have a legally sound disciplinary/termination process
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professional development & promotion
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skill-based pay, pay-for-performance (PFP), bonuses, gain-sharing plans, symbolic rewards
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evaluations
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staff appraisals, annual performance evals, graphic rating scales, behaviorally anchored rating scales (BARS), critical incidents & management-by-objectives (MBO)
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innovation
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organizations/people must change & adapt...adaptation, innovation & experimentation- how they evolve to meet changing conditions... infuse with new people, ideas & ways of doing things
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