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61 Cards in this Set
- Front
- Back
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Suri only has the "read" permission on the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit product support cases?
1. Yes 2. No |
2. No |
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Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account?
1. Yes 2. No |
1. Yes |
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Tom's account page layout makes the Rating field required, but his field-level security settings make the field read-only? Will Tom be able to edit the Rating field?
1. Yes 2. No |
2. No |
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Assuming the training sandbox will contain approximately 750 MB of production data and be refreshed every two to three days, which type of sandbox can be used to train users on new functionality that has recently been deployed to production?
1. Full Sandbox 2. Developer Pro 3. Developer Sandbox 4. Partial Sandbox |
2. Developer Pro |
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Which deployment tools allow you to manage changes in a source-code control system? (Select all that apply).
1. Change sets 2. Force.com IDE 3. Force.com Migration Tool |
2. Force.com IDE 3. Force.com Migration Tool |
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What happens when an administrator creates a custom tab for a custom object? (Select all that apply).
1. The custom object has a home page 2. Users can search for the records of the custom object 3. New records of the custom object can only be accessed from the related list on the parent record. 4. A custom app containing the custom tab is automatically created 5. New records of the custom object can be created from the sidebar |
1. The custom object has a home page 2. Users can search for the records of the custom object 5. New records of the custom object can be created from the sidebar |
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Which statement is TRUE for a master-detail relationship? (Select all that apply).
1. Record access for detail records are controlled by the master record. 2. A master record and a related detail record can have different owners? 3. Deleting a master record also deletes the detail record. 4. A detail record can be share using sharing rules. |
1. Record access for detail records are controlled by the master record. 3. Deleting a master record also deletes the detail record. |
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What is a benefit of creating a custom app for users?
1. Provides users with a place to share and install apps 2. Allows users to manage custom objects and tabs 3. Gives users access to the tabs and objects they need 4. Differentiates standard and custom objects for users |
3. Gives users access to the tabs and objects they need |
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What privileges can be given to a delegated administrator? (Select all that apply).
1. Modify the role hierarchy 2. Create and edit users 3. Assign users to specified roles 4. Modify profile permissions 5. Manage custom objects |
2. Create and edit users 3. Assign users to specified roles 5. Manage custom objects |
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Provide a correct solution for each request.
1. Analyze deals for specific reps on the sales dashboards ... 2. Categorize accounts as small, medium or large based on employees... 3. View opportunities without warranty products ... 4. View all applications with or without job applications. 5. Analyze the number of open cases for each week this year. 6. See the four-week moving average of the number of new cases.
A. Bucket Field B. Reporting Snapshot C. Custom report type D. PREVGROUPVAL Function E. Cross Filter F. Dashboard Filter E. Joined Report |
1-F 2-A 3-E 4-C 5-B 6-D |
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Which statements are true about publisher actions? (Select all that apply)
1. Only object-specific publisher actions support the Update action 2. Only global publisher actions support the Create, Log a Call, and Custom actions. 3. Object-specific actions automatically associate the record created with the record being viewed. 4. Global actions have an automatic relationship between the record that is created and any other record 5. Global publisher actions display on the home page, the Chatter tab, and the record detail pages. |
1. Only object-specific publisher actions support the Update action 3. Object-specific actions automatically associate the record created with the record being viewed. 5. Global publisher actions display on the home page, the Chatter tab, and the record detail pages. |
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Which tools can be used to reduce the number of existing duplicate records?
1. Merge Wizard 2. Dashboard Pack 3. AppExchange solutions 4. Apex Trigger |
1. Merge Wizard 3. AppExchange solutions |
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What records can be cleaned and enriched using Data.com? (Select all that apply.)
1. Accounts 2. Contacts 3. Opportunities 4. Campaigns 5. Leads |
1. Accounts 2. Contacts 5. Leads |
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A business process is enforced using the following automation tools. Put them in order of when they will execute.
1. Workflow Field Update 2. Workflow Email Alert 3. Apex After Trigger 4. Workflow Task 5. Custom Validation 6. Apex Before Trigger 7. System Validation 8. Rule Roll-Up Summary.
1-3-4-6-7-5-2-8 5-7-6-3-8-2-1-4 7-6-5-3-1-4-2-8 7-2-6-2-5-4-3-1 3-6-5-1-2-7-4-8 |
7-6-5-3-1-4-2-8. |
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What type of information can be recorded in the debug log? (Select all that apply)
1. Workflow 2. Data Storage 3. Validation 4. Database 5. License |
1. Workflow 3. Validation 4. Database |
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What functionality can be used to create a new related record when a user saves a record?
1. Validation rule 2. Workflow rule 3. Visualforce page 4. Apex trigger |
4. Apex trigger
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How can a Visualforce page be incorporated into the Salesforce UI? (Select all that apply.)
1. Creating a custom button or link. 2.Creating an Apex trigger 3.Customizing a search layout 4. Overriding a standard button |
1. Creating a custom button or link 4. Overriding a standard button. |
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What preparations should be completed prior to creating an approval process? (Select all that apply.)
1. Create email templates. 2. Add approval steps. 3. Set the process details. 4. Enable Chatter approvals. |
1. Create email templates. 4. Enable Chatter approvals. |
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What actions occur before a request enters the first approval step?
1. Final approval actions 2. Final rejection actions 3. Initial submission actions. 4. Step actions. |
3. Initial submission actions. |
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What tools are available the help troubleshoot issues with an approval process? (Select all that apply).
1. Approval History related list 2. Visualforce Pages 3. Salesforce email logs 4. Apex triggers. |
1. Approval History related list 3. Salesforce email logs |
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How many versions of a flow can be active at one time?
1. 1 2. 2 3. 3 4. 4 |
1. 1 |
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What are the different ways a flow can be deployed? (Select all that apply.)
1. Custom button 2. Custom link 3. Visualforce Page 4. Apex Trigger 5. Field updates. |
1. Custom button 2. Custom link 3. Visualforce Page |
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What is the maximum file size that can be uploaded?
1. 10 GB 2. 100 MB 3. 2 GB 4. 500 MB |
3. 2 GB
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Which feature license is required to use content?
1. Salesforce CRM Content User 2. Salesforce CRM Content Contributor 3. Salesforce CRM Content Creator 4. Salesforce CRM Content Manager |
1. Salesforce CRM Content User
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How can content types be used? (Select all that apply)
1. With validation rules, to capture complete data 2. With content fields, to control the detail page layout 3. With upload rules, to limit the size of content files. 4. With library rules, to limit the number of libraries created. |
1. With validation rules, to capture complete data 2. With content fields, to control the detail page layout |
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Which of the following is a typical user of Salesforce Knowledge?
1. Support Agent 2. Sales Rep 3. End Customer 4. Internal Training Team 5. All of the above |
5. All of the above.
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Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length.
1. True 2. False |
2. False
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What is the purpose of Article Types?
1. To make search results more accurate and relevant. 2. To define the format and structure of articles. 3. To ensure every article uses its own own unique template 4. To determine which articles certain users can access. |
2. To define the format and structure of articles.
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Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user.
1. True 2. False |
1. True
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Which of the following features is not unique to Salesforce Knowledge?
1. Article Types 2. Data Categories 3. Synonym Search 4. Custom Page Layout. |
4. Custom Page Layout.
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Match each use case below with the most appropriate entitlement model.
1. Printer-R-Us sells premium customer support seperately from its line of printers. 2. Printers-R-Us provides basic web support on all printers with no service contracts. 3. Printers-R-Us manages individual customer entitlements through a service contracts.
A. Entitlements with Service Contracts B. Entitlements Only C. Entitlements with Service Contracts and Line items. |
1-A, 2-B, 3-C
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What is the first stpe before setting up entitlements ?
1. Specify the entitlements-related lookup filters on cases 2. Enable entitlement management. 3. Set up service contracts. 4. Customize entitlement fields. |
2. Enable entitlement management.
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If your support process is not based on individual service contracts, which steps should you perform when setting up entitlements?
1. Set up service contracts. 2. Set up contract line items. 3. Set up both service contracts and contract line items. 4. Customize entitlements fields and the entitlements page layout. |
4. Customize entitlements fields and the entitlements page layout.
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Regardless of the entitlement model used, which page layouts you want to customize? (Select all that apply.)
1. Entitlement page layout 2. Case page layout 3. Account page layout 4. Contact page layout. 5. Asset page layout. |
1. Entitlement page layout 2. Case page layout 3. Account page layout 4. Contact page layout. 5. Asset page layout. |
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To setup an entitlement process, what must you do?
1. Set up service contracts with contract line items and entitlements? 2. Specify actions that you'll add to your entitlement process. 3. Set up milestones that you will add to the entitlement process 4. Delete all pending actions in the entitlement process queue. |
3. Set up milestones that you will add to the entitlement process
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Place the following steps in the correct order to create an entitlement process:
1. Click Setup - Customize - Entitlement Management - Entitlement Process. 2. Enter a name and description 3. Click Save 4. Click New Entitlement Process 5. Select the Active checkbox to enable the process and choose the criteria for cases to enter an exit the entitlement process.
1-2-3-4-5 1-5-4-3-2 1-4-2-5-3 1-3-2-4-5 |
1-4-2-5-3 |
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Which actions can you add to a milestone? (Select all that apply)
1. Success actions 2. Repeat actions 3. Warning actions 4. Violation actions |
1. Success actions 3. Warning actions 4. Violation actions |
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You can cancel pending actions from the entitlement queue.
1. True 2. False |
1. True
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Forecasting is an exact science and is the total of all the opportunities you are working on.
1. True 2. False |
2.False
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Match each schedule type on the left with the appropriate description on the right...
1. Quota 2. Pipeline 3. Forecast
A. Benchmark of how much should be sold within a certain time frame B. Revenue projection that can be expressed in dollar amounts, units of product famitly or both C. Consists of opportunities in various stages of maturity
1-A 2-B 3-C 2-A 3-C 1-B 2-C 1-A 3-B 1-A 2-C 3-B |
1-A 2-C 3-B
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Which of the following statements are true about an end user's forecast? (Select all that apply)
1. Is updated in the system every evening at 5 pm 2. This aggregate can be dollars of revenue 3. This aggregate can be units of product 4. This aggregate can be both dollars of revenue and units of product 5. Rolls up according to the forecast hierarchy |
2. This aggregate can be dollars of revenue 3. This aggregate can be units of product 4. This aggregate can be both dollars of revenue and units of product 5. Rolls up according to the forecast hierarchy |
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Customizable Forecasting must be enabled by salesforce.com support.
1. True 2. False |
2. False
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Standard fiscal years must start on January, 1st.
1. True 2. False |
2. False
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With Customizable Forecasting you can forecast any of the following data. (Select all that apply.)
1. Quantity 2. Units of Individual Products 3. Units of Product Family 4. Amount |
1. Quantity 3. Units of Product Family 4. Amount |
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The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the aggregates on the Forecast tab.
1. True 2. False |
2. False
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Which of the following statements are true about the Opportunity field, "Stage"? (Select all that apply)
1. There are 10 default stage value, based on commonly used sales methodology 2. The list of default stage value cannot be edited or added 3. There are other sales methodologies that can be downloaded from the AppExchange and used within Salesforce. |
1. There are 10 default stage value, based on commonly used sales methodology 3. There are other sales methodologies that can be downloaded from the AppExchange and used within Salesforce. |
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Sales Rep Phil Smith has an opportunity for $ 50,000 in the Commit stage. Which aggregates on Phil's forecast will include this amount? (Select all that apply).
1. Pipeline 2. Best Case 3. Commit 4. Closed |
1. Pipeline 2. Best Case 3. Commit |
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When the forecast type is Opportunities (Revenue), what fields determine the forecast? (Select all that apply).
1. Opportunity Owner 2. Total Price 3. Split Amount 4. Amount |
1. Opportunitiy Owner 4. Amount |
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When using Collaborative Forecast, which forecast category is not included in the forecast?
1. Closed 2. Omitted 3. Pipeline 4. Best Case |
2. Omitted |
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VP of Sales Allison Wheeler is a forecast manager with the "Override Forecast" permission. Kathy Cooper the US Sales Director reports directly to her and all US Sales Reps report to Kathy. Based on the forecast hierarchy diagram, whose forecast can she adjust?
1. Herself 2. Kathy Cooper 3. US Sales Reps 4. Kathy Cooper and US Sales Reps |
2. Kathy Cooper.
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When importing revenue quota data using Data Loader, what information must be included in the import file? (Select all that apply).
1. User record ID 2. User full name 3. Start date of the forecast period 4. Quota amount 5. Quota quantity |
1. User record ID 3. Start date of the forecast period 4. Quota amount |
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Tonya created a forecast report that shows the adjusted forecast category amount by category. Allison also wants to see the raw rollup of opportunity amounts by category. What field would you add to the report to meet this requirement?
1. Owner Only Amount 2. Amount Without Adjustments 3. Amount with Manager Adjustments 4. Forecast Amounts |
2. Amount Without Adjustments
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When creating a custom report type for Collaborative Forecasts, which objects are supported? (Select all that apply).
1. Forecasting items 2. Forecasting quotas 3. Forecasting categories 4. Accounts 5. Opportunities |
1. Forecasting items 2. Forecasting quotas 5. Opportunities |
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Your company has decided they want to track payment and deliveries for their products and services. Place the steps in the right order.
1. Do not set up default schedules for products that involve payments or deliveries that are unique to each opportunity. 2. Enable scheduling for all products 3. Set up default schedules for any products that involve regular payments or delivery.
1-2-3 3-1-2 2-1-3 2-3-1 |
2-3-1
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Your company sells service contracts where the customer pays once a year for a monthly service package. What type of schedule should you set up?
1. Default Quantity Schedule 2. Default Revenue Schedule 3. Default Revenue and Quantity Schedule 4. Don't create any default schedule |
1. Default Quantity Schedule
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Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up?
1. Default Quantity Schedule 2.Default Revenue Schedule 3.Default Revenue and Quantity Schedule 4.Don't create any default schedule. |
2.Default Revenue Schedule
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You can track Assets through Accounts, Contacts, Products and Cases.
1. True 2. False |
1.True
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You can track only Assets sold by your company.
1. True 2. False |
2.False
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Which of the following statements about Standard and Custom Price Books are accurate? (Select all that apply).
1. A Standard Price Book includes a master list of all Products with their associated Standard Prices. 2. A Custom Price Book includes a master list of all Products with their associated Custom Prices 3. A Custom Price Book is a subset of the Products listed in the Standard Price Book |
1. A Standard Price Book includes a master list of all Products with their associated Standard Prices. 3. A Custom Price Book is a subset of the Products listed in the Standard Price Book. |
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There are four steps to managing Products and Price Books. Can you put the steps in order?
1. Create Custom Price Book 2. Set the list price 3. Create Product 4. Define Standard Price
1-2-3-4 2-3-1-4 4-2-3-1 2-3-4-1 |
3-4-1-2.
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Your organization sells a product that requires your customers to pay all at once but receive the product in increments. What should be your frist step in setting up Product schedules?
1. Enable creation of Quantity Schedules 2. Enable creation of Revenue Schedules 3. Setup up default schedules for Products 4. Set up default schedules for Products |
1. Enable creation of Quantity Schedules |
