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10 Cards in this Set
- Front
- Back
- 3rd side (hint)
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The Balanced Scorecard
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-provides a tool that can describe the contribution of IT to the Company’s strategy.
-It is a performance measurement framework that allows managers to measure the firm’s performance from multiple perspectives. |
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Balanced Scorecard 4 Perspectives
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-Learning and Growth
-Process Perspective -Customer Perspective -Financial Perspective |
Balanced Scorecard Perspectives
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Learning and Growth
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addresses the firms goals for investments in human, information, and organizational capital.
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Balanced Scorecard Perspectives
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Process Perspective
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Describes the firm’s objectives for its business processes.
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Balanced Scorecard Perspectives
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Customer Perspective
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Customer satisfaction focus.
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Balanced Scorecard Perspectives
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Financial Perspective
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Accounting-based performance that is used as a lagging indicator of firm performance.
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Balanced Scorecard Perspectives
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4 parts of Information Capital
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-Computing Hardware
-Infrastructure -Applications -Employee abilities |
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Function IT
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Those that perform a single function (e.g., word processing and spreadsheet applications).
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Categories of IT
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Network IT
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Those that allow people to communicate with one another (e.g., instant messaging).
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Categories of IT
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Enterprise IT
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Those that restructure interactions within the organization as well as external partners (e.g., customer relationship management applications).
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Categories of IT
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