Acc 270 Test 3

Front 1

Internet

Back 1

A collection of interconnected networks, all freely exchanging information

Front 2

ARPANET

Back 2

A project started by the U.S. Department of Defense in 1969 as both an experiment in reliable networking and a means to link DOD and military research contractors.

Front 3

Internet Protocol (IP)

Back 3

a communication standard that enables traffic to be routed from one network to another as needed.

Front 4

Transmission Control Protocol (TCP)

Back 4

The widely used Transport-layer protocol that most Internet applications use with IP

Front 5

backbone

Back 5

One of the internet's high-speed, long-distance communication links

Front 6

Uniform Resource Locator (URL)

Back 6

An assigned address on the internet for each computer

Front 7

Serial Line Internet Protocol

Back 7

A communications protocol that transmits packets over telephone lines

Front 8

Point-to-point protocol

Back 8

a communications protocol that transmits packets over telephone lines

Front 9

internet service provider (ISP)

Back 9

any company that provides people or organizations with access to the internet

Front 10

World Wide Web

Back 10

A collection of tens of thousands of independently owned computers that work together as one in an internet service

Front 11

home page

Back 11

a cover page for a web site that has graphics, titles, and text

Front 12

hypermedia

Back 12

tools that connect the data on web pages, allowing users to access topics in whatever order they want

Front 13

hypertext markup language (HTML)

Back 13

the standard page description language for web pages

Front 14

HTML tags

Back 14

codes that let the web browser know how to format text

Front 15

Extensible MArkup Language (XML)

Back 15

the markup language for the Web documents containing structured information, including words, pictures, and other elements

Front 16

Web browser

Back 16

software that creates a unique, hypermedia-based menu on a computer screen, providing a graphical interface to the web

Front 17

applet

Back 17

a small program embedded in web pages

Front 18

search engine

Back 18

a web search tool

Front 19

meta-search engine

Back 19

a tool that submits keywords to several search engines and returns the results from all search engines queried

Front 20

java

Back 20

an object oriented programming language from Sun microsystems based on c++ that allows small programs to be embedded within an HTML document

Front 21

web services

Back 21

standards and tools that streamline and simplify communication among web sites for business and personal purposes

Front 22

instant messaging

Back 22

a method that allows two or more people to communicate online using the internet

Front 23

push technology

Back 23

the automatic transmission of information over the internet rather than making users search for it with their browsers

Front 24

telnet

Back 24

a terminal emulation protocol that enables users to log on to other computers on the internet to gain access to public files

Front 25

file transfer protocol (FTP)

Back 25

a protocol that describes a file transfer process between a host and a remote computer and allows users to copy files from one computer to another

Front 26

web log (blog)

Back 26

a web site that people can create and use to write about their observations, experiences, and feelings on a wide rang of topics

Front 27

usenet

Back 27

a system closely allied with the internet that uses e-mail to provide a centralized news service; a protocol that describes how groups of messages can be stored on and sent between computers

Front 28

newsgroups

Back 28

online discussion groups that focus on specific topics

Front 29

chat room

Back 29

a facility that enables two or more people to engage in interactive conversations over the internet

Front 30

content streaming

Back 30

a method for transferring multimedia files over the internet so that the data stream of voice and pictures play more or less continuously without a break

Front 31

bot

Back 31

a software tool that searches the web for information, products, or prices

Front 32

web auction

Back 32

an internet site that matches buyers and sellers

Front 33

intranet

Back 33

an internal corporate network built using internet and world wide web standards and products; used by employees to gain access to corporate information

Front 34

extranet

Back 34

links selected resources of a companys intranet with its customers, suppliers, or other business partners

Front 35

virtual private network (VPN)

Back 35

a secure connection between two points on the internet

Front 36

tunneling

Back 36

the process by which VPNs transfer information by encapsulating traffic in IP packets over the internet

Front 37

electronic commerce

Back 37

conducting business activities electronically over computer networks such as the internet, extranets, and corporate networks

Front 38

B2B e-commerce

Back 38

a subset of e-commerce where all the participants are organizations

Front 39

B2C e-commerce

Back 39

a form of e-commerce in which customers deal directly with an organization and avoid intermediaries

Front 40

C2C e-commerce

Back 40

a subset of e-commerce that involves consumers selling directly to other consumers

Front 41

eGovernment

Back 41

the use of information and communications technology to simplify the sharing of information, speed formerly paper-based processes, and improve the relationship between citizen and government

Front 42

split-case distribution

Back 42

a distribution system that requires cases of goods to be opened on the receiving dock and the individual items from the cases to be stored in the manufacturers warehouse

Front 43

electronic retailing (e-tailing)

Back 43

the direct sale from business to consumer through electronic storefronts, typically designed around an electronic catalog and shopping cart model

Front 44

cybermall

Back 44

a single web site that offers many products and services at one internet location

Front 45

electronic exchange

Back 45

an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations

Front 46

technology-enable relationship management

Back 46

occurs when a firm obtains detailed information about a customers behavior, preferences, needs, and buying patters and uses that information to set prices, negotiate terms, tailor promotions, add product features, .....

Front 47

electronic bill presentment

Back 47

a method of billing whereby a vendor posts an image of your statement on the internet and alerts you bu e-mail that your bill has arrived

Front 48

intellectual property

Back 48

includes works of the mind such as books, films, music, processes, and software

Front 49

digital rights management (DRM)

Back 49

refers to the use of any of several technologies to enforce policies for controlling access to digital media such as movies, music, and software

Front 50

phishing

Back 50

a practice that entails sending bogus messages purportedly from a legitimate institution to pry personal information from customers by convincing them to go to a spoofed website.

Front 51

click fraud

Back 51

a problem arising in a pay-per click online advertising environment where additional clicks are generated beyond those that come from actual, legitimate users

Front 52

clickstream data

Back 52

the data gathered based on the web sites you visit and the items you click

Front 53

storefront broker

Back 53

companies that act as intermediaries between your web site and online merchants who have the products and retail expertise

Front 54

meta tag

Back 54

a special HTML tag, not visible on the displayed web page, that contains keywords representing your site's content, which search engines use to build indexes pointing to your web site

Front 55

personalization

Back 55

the process of tailoring web pages to specifically target individual consumers

Front 56

web site development tools

Back 56

tools used to develop a web site, including HTML or visual web page editor, software development kits, and web page upload support

Front 57

web page construction software

Back 57

software that uses web editors and extensions to produce both static and dynamic web pages

Front 58

static web pages

Back 58

web pages that always contain the same information

Front 59

dynamic web pages

Back 59

web pages containing variable information that are built to respond to a specific web visitor's request

Front 60

web services

Back 60

software modules supporting specific business processes that users can interact with over a network (such as the internet) on an as-needed basis

Front 61

digital certificate

Back 61

an attachment to an e-mail message or data embedded in a web site that verifies the identity of a sender or web site

Front 62

certificate authority (CA)

Back 62

a trusted third-party organization or company that issues digital certificates

Front 63

secure sockets layer

Back 63

a communications protocol is used to secure sensitive data during e-commerce

Front 64

electronic cash

Back 64

an amount of money that is computerized, stored, and used as cash for e-commerce transactions

Front 65

smart card

Back 65

a credit card sized device with an embedded microchip to provide electronic memory and processing capability

Front 66

enterprise system

Back 66

a system central to the organization that ensures information can be shared across all business functions and all levels of management to support the running and managing of a business

Front 67

batch processing system

Back 67

a form of data processing where business transactions are accumulated over a period of time and prepared for processing as a single unit or batch

Front 68

online transaction processing

Back 68

a form of data processing where each transaction is processed immediately, without the delay of accumulating transactions into a batch

Front 69

transaction processing cycle

Back 69

the process of:
data collection,
data editing,
data correction,
data manipulation,
data storage,
document production

Front 70

data collection

Back 70

capturing and gathering all data necessary to complete the processing of transactions

Front 71

data editing

Back 71

the process of checking data for validity and completeness

Front 72

data correction

Back 72

the process of reentering data that was not typed or scanned properly

Front 73

data manipulation

Back 73

the process of performing calculations and other data transformations related to business transactions

Front 74

data storage

Back 74

the process of updating one or more databases with new transactions

Front 75

document production

Back 75

the process of generating output records and reports

Front 76

disaster recovery plan (DRP)

Back 76

a formal plan describing the actions that must be taken to restore computer operations and services in the event of a disaster

Front 77

transaction processing system audit

Back 77

a check of a firm's TPS systems to prevent accounting irregularities and/ or loss of data privacy

Front 78

accounting systems

Back 78

systems that include budget, accounts receivable, payroll, asset management, and general ledger

Front 79

best practices

Back 79

the most efficient and effective ways to complete a business process

Front 80

customer relationship management system (CRM)

Back 80

a system that helps a company manage all aspects of customer encounters, including marketing and advertising, sales, customer service after the sales, and programs to retain loyal customers

Front 81

decision making phase

Back 81

the first part of problem solving, including three stages
1. intelligence
2. design
3. choice

Front 82

intelligence stage

Back 82

the first stage of decision making, in which potential problems or opportunities are identified and defined

Front 83

design stage

Back 83

the 2nd stage of decision making, in which alternative solutions to the problem are developed

Front 84

choice stage

Back 84

the third stage of decision making, which requires selecting a course of action

Front 85

problem solving

Back 85

a process that goes beyond decision making to include the implementation and monitoring stages

Front 86

implementation stage

Back 86

a stage of problem solving in which a solution is pout into effect

Front 87

monitoring stage

Back 87

the final stage of the problem solving process, in which decision makers evaluate the implementation

Front 88

programmed decision

Back 88

a decision made using a rule, procedure, or quantitative method

Front 89

optimization model

Back 89

a process to find the best solution, usually the one that will best help the organization meet its goals

Front 90

satisfying model

Back 90

a model that will find a good - but not necessarily the best -problem solution

Front 91

heuristics

Back 91

commonly accepted guidelines or procedures that usually find a good solution

Front 92

scheduled report

Back 92

a short produced periodically, or on a schedule, such as daily, weekly, or monthly

Front 93

key - indicator report

Back 93

a summary of the previous day's critical activities; typically available at the beginning of each workday

Front 94

demand report

Back 94

a report developed to give certain information at someone's request

Front 95

exception report

Back 95

a report automatically produced when a situation is unusual or requires management action

Front 96

drill-drown report

Back 96

a report providing increasingly detailed data about a situation

Front 97

financial MIS

Back 97

an information system that provides financial information not only for executives but also for a broader set of people who need to make better decisions on a daily basis

Front 98

profit center

Back 98

a department withing an organization that focuses on generating proftis

Front 99

revenue center

Back 99

a division within a company that generates sales or revenue

Front 100

cost center

Back 100

a division within a company that does not directly generate revenue

Front 101

auditing

Back 101

analyzing the financial condition of an organization and determining whether financial statements and reports produced by the financial MIS are accurate

Front 102

internal auditing

Back 102

auditing performed by individuals within the organization

Front 103

external auditing

Back 103

auditing performed by an outside group

Front 104

economic order quantity (EOQ)

Back 104

the quantity that should be reordered to minimize the total inventory costs

Front 105

reorder point (ROP)

Back 105

a critical inventory quantity level

Front 106

material requirements planning (MRP)

Back 106

a set of inventory-control techniques that help coordinate thousands of inventory items when the demand of one item is dependent on the demand for another

Front 107

just-in-time (JIT) inventory

Back 107

a philosophy of inventory management in which inventory and materials are delivered just before they are used in manufacturing a product

Front 108

computer assisted manufacturing (CAM)

Back 108

a system that directly controls manufacturing equipment

Front 109

computer-integrated manufacturing (CIM)

Back 109

using computers to link the components of the production process into an effective system

Front 110

flexible manufacturing system (FMS)

Back 110

an approach that allows manufacturing facilities to rapidly and efficiently change from making one product to making another

Front 111

quality control

Back 111

a process that ensures that the finished product meets the customers needs

Front 112

marketing MIS

Back 112

an information system that supports managerial activities in product development, distribution, pricing decisions, and promotional effectiveness

Front 113

human resource MIS

Back 113

an i/s that is concerned with activities related to employees and potential employees of an organization, also called a personnel MIS

Front 114

accounting MIS

Back 114

an i/s that provides aggregate information on accounts payable, accounts receivable, payroll, and many other applications

Front 115

geographical information systems (GIS)

Back 115

a computer system capable of assembling, storing, manipulating, and displaying geographic information, that is, data identified according to its location

Front 116

what-if analysis

Back 116

the process of making hypothetical changes to problem data and observing the impact on the results

Front 117

goal-seeking analysis

Back 117

the process of determining the problem data required for a given result

Front 118

simulation

Back 118

the ability of the DSS to duplicate the features of a real system

Front 119

ad hoc DSS

Back 119

A DSS concerned with situations or decisions that come up only a few times during the life of the organization

Front 120

institutional DSS

Back 120

a DSS that handles situations or decisions that occur more than once, usually several times per year or more. An institutional DSS is used repeatedly and refined over the years

Front 121

highly structured problems

Back 121

problems that are straightforward and require known facts and relationships

Front 122

semi structured or unstructured problems

Back 122

more complex problems in which the relationships among the pieces of data are not always clear, the data might be in a variety of formats and the data is often difficult to manipulate or obtain

Front 123

dialogue manager

Back 123

a user interface that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases

Front 124

model base

Back 124

part of a DSS that provides decision makers access to a variety of models and assists them in decision making

Front 125

model management software

Back 125

software that coordinates the use of models in a DSS

Front 126

group support system (GSS)

Back 126

software application that consist of most elements ina DSS, plus software to provide effective support in group decision making

Front 127

delphi approach

Back 127

a decision-making approach in which group decision makers are geographically dispersed

Front 128

brainstorming

Back 128

a decision making approach that often consists of members offering ideas off the top of their heads

Front 129

group consensus approach

Back 129

a decision-making approach that forces members in the group to reach a unanimous decision

Front 130

nominal group technique

Back 130

a decision-making approach that encourages feedback from individual group members, and the final decision is made by voting, similar to the way public officials are elected

Front 131

decision room

Back 131

a room that supports decision making, with the decision makers in the same building, combining face-to face verbal interaction with technology to make the meeting more effective and efficient

Front 132

virtual workgroups

Back 132

teams of people located around the world working on common problems

Front 133

executive support system

Back 133

specialized DSS that includes all hardware, software, data, procedures, and people used to assist senior-level executives within the organization

Front 134

strategic planning

Back 134

determining long-term objectives by analyzing the strengths and weaknesses of the organization, predicting future trends, and projecting the development of new product lines