Acc 270 Ch 7-10

Front 1

IEEE 802.3 - aka "___"

Back 1

"ethernet"

Front 2

IEEE 802.11 - "___"
Range for b is ___ and ___ for g

Back 2

Wireless Protocol "WiFi"

802.11b - 300ft
802.11g - 100ft

Front 3

IEEE 802.15 - "___"

Range?

Back 3

Bluetooth

Range: 10-30ft

Front 4

IEEE 802.16 - "___"

Range?
MBPS?

Back 4

WiMax

Range: 30 miles
70 Mbps

Front 5

IEEE 802.20 - "___"

Ex.

Back 5

Mobile Broadband Wireless Access

Google's "G-Phone"

Front 6

Bluetooth originated because of a king in ___

Back 6

Denmark

Front 7

3 Important things to do for WiFi security?

Back 7

1. Set unique Service Set ID
2. Enable WEP or WPA
3. Use Firewall

Front 8

___ ___ provides functions for the network like error checking (ex. bounced email) and data security

Back 8

Communications Software

Front 9

Treating people through telecommunications
Ex. pacemaker

Back 9

Telemedicine

Front 10

___ ___ ___ is a way to communicate data from one company to another and from one application to another in standard format, permitting the recipient to perform a standard business transaction, such as processing purcahse orders.

2 Types?

Back 10

Electonic Data Interchange
(EDI)

EDI Link (vendor<->customer)
Third party clearinghouse

Front 11

GPS is a collection of __ satelites owned by the government

Back 11

24

Front 12

A collection of interconnected networks, all freely exchanging information.

Back 12

Internet

*worlds largest computer network*

Front 13

In 1991 the High Perf Comp and Comm Act was initiated and passed by ___

Back 13

Al Gore

Front 14

___ ___ is a communication standard that enables traffic to be routed from one network to another as needed. "post office of the internet"

Back 14

Internet Protocol (IP)

Front 15

Breaks data into small chucks (called data packets) and manages packet switching.
or
The widely used Transport-layer protocol hat most internet applications use with IP

Back 15

Transmission Control Protocol
(TCP)

Front 16

___ is an assigned address on the internet for each computer.

Back 16

Uniform Resource Locator
(URL)

Front 17

Every computer and every router on the internet has a unique ___ ___

Back 17

IP address

Can be static or dynamic

Front 18

Domain Names

Back 18

More human friendly addresses like goog.com or amazon.com

Front 19

___ ___ ___ changes domain names into IP addresses.

Back 19

Domain Name Servers (DNS)

Front 20

The ___ is a network of web servers that stores a particular type of file on the internet, which uses a Client server model.

Back 20

World Wide Web

Front 21

Files on the WWW are called ___, and writen in ___

Back 21

hypertext

HTML - uses tags in the page to format the text

Front 22

The World Wide Wide was created by ____ in ___

Back 22

Tim Berners-Lee in 1989

Front 23

The protocol to call documents on the WWW is ___

Back 23

HTTP (HyperText Transfer Protocol)

Front 24

___ is used to log on to another computer to access files: uses terminal emulation

Back 24

Telnet

Front 25

___ ___ ___ is a secure connectio between two points on the internet.

Back 25

Virtual Private Network (VPN)

Front 26

___ is software that creates a unique hypermedia-based menu on a computer screen, providing graphical interface to the web.

Back 26

Web Browser

Front 27

A small program embedded in Web pages

Back 27

Applet

Front 28

___ is an object oriented programming language based on C++, which allows small programs to be embedded within an HTML document

Back 28

Java

Front 29

A tool that submits keywords to several search engines and returns the results from all search engines quiered.

Back 29

Meta-Search Engine

Front 30

___ ___ is the automatic transmission of information over the internet rather than making users search for it with their browsers.

Back 30

Push Technology

Front 31

A ___ is a device that can broadcast any TV program coming into your home to a broadband internet-connected PC

Back 31

Slingbox

Front 32

___ is an internal corporate network using internet and WWW standards and technologies, that is closed to public network address.

Back 32

Intranet

Front 33

___connects selected resources inside of an Intranet with the outside (suppliers, customers, etc)

Back 33

Extranet

Front 34

___ is the process by which VPN's transfer information by encapsulating traffic in IP packets over the internet using encryption.

Back 34

Tunneling

Front 35

The ____, formerly known as Abilene, is a network that will not be open to the public but will have transfer speeds of ___

ISU joined in __

Back 35

Internet2

6.2gb/sec

2007

Front 36

Three Basic componenets of a sucessful E-Commerce Model:

Back 36

Content - (industry news, economic news, stock prices)

Commerce - Consumers and businesses buying and selling

Community - Message boards/Chate rooms

Front 37

An ecommerce challenge:

A distribution system that requires cases of goods to be opened on the receiving dock and distributing.

Back 37

Split-Case Distribution

Front 38

One major challenge for firms when swithcing from traditional commerce to eCommerce is:

Back 38

Web-based Order Processing must be linked to traditional back-end systems

Front 39

Three processes in Supply Chain Management:

Back 39

Demand Planning - anticipate market demand
Supply Planning - allocate the right amt of resources to meet the demand
Demand Fulfillment - fulfill deman quickly and efficiently

Front 40

Benefits of the eCommerces supply chain (3)

Back 40

Increased Revenues and Decreased Costs

Improved Customer Satisfaction

Inventory reduction across the supply chain

Front 41

__ ___ relies on the use of wireless devices, such as personal digital assistants, cell phones, and smart phones to place orders and conducts business

Issues (3)?

Back 41

Mobile Commerce (M-commerce)

User-friendliness of the device
Network Speed
Security

Front 42

___ ___ ___ is a standard set of specifications for internet applications that run on handheld , wireless devices

Back 42

Wireless Application Protocol (WAP)

Front 43

A form of ecommerce: direct sales from B to C, uses electronic stroefronts, centers around shopping cart and online catalog

Back 43

Electronic Retailing (e-tailing)

Front 44

Groups of stores/products/services on one website is called a ___

Back 44

Cybermall

Front 45

An electronic forum where manufactureers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.

Back 45

Electronic Exchange

Front 46

___ ___ is the identification of specific markets to target them with advertising messages.

Back 46

Market Segmentation

Front 47

____ is finding and using detailed info about customer's behaviors, preferences, patterns, and uses of online information.

Back 47

Technology-Enabled Relationship Management

Front 48

A method of billing whereby a vendor posts and image of your statement on the internet and alerts you by email that you bill has arrived.

Back 48

Electronic Bill Presentent

Front 49

Technology Infrastructure from top to bottom: (4)

Back 49

eCommerce Software
Server Software
Server Operating System
Web Server Hardware

Front 50

At the top of the tech infrastructure is Ecommerce Software which controls:

Back 50

Catalog management
Shopping cart
Product configuration (dell.com)
Automates transaction processes
Web traffic data analysis

Front 51

The server software cotnrols:

Back 51

Security, identification, web site tracking, website development tools, webpage construction software

Front 52

The web server hardware controls:

Back 52

storage capacity, volume of ecommerce transactions, website hosting

Front 53

___ ___: data embedded in website or email to verify identity or sender.

Back 53

Digital Certificate

Front 54

___ ___: Independent 3rd party organization that issues digital certificates.

Back 54

Certificate Authority

Front 55

___ ___ ___: Protocol to encrypt and protect against theft (looks like a key or lock in bottom right )

Back 55

Secure Sockets Layer (SSL)

Front 56

___ ___: Computerized cash

Ex. Paypal

Back 56

Electronic Cash

Front 57

___ __: Hold credit card, eCash, owner ID, and address info

Back 57

Electronic Wallets

Front 58

Strategies a company can use to be sucessful at eCommerce: (4)

Back 58

Develop an effective web presence
Put up a Website
Build traffic to website (using meta tags - html tag that is not visible but contains key words or phrases)
Maintain and improve your website

Front 59

___is the data gathered based on the web sites you visit and the items you click.

Back 59

Clickstream data

Front 60

___ ___ systems handle routine business operations and maintain those records

Back 60

Transaction Processing Systems

Front 61

Waht does a TPS do? (5)

Back 61

Process data about transactions
Maintain data accuracy and integrity
Avoid fraudulent transactions
Produce timely reports
Increase labor efficiency

Front 62

TPS competitive advantages:(6)

Back 62

Customer Loyalty
Superior Service to Cust.
Better relationshp w/ supplier
Superior Info gathering
Costs reductions
Reduced Inventory

Front 63

___ processing inputs and proceesses data in groups

Typical activities that would use this?

Back 63

Batch Processing

Payroll transactions and billing

Front 64

___ ___ processing :transactions are completed as they occur

Typical activities that would use this?

Back 64

Online Transaction Procressing
(OLTP)

Fedex tracking shipments

Front 65

TPS data processing activities:

Data ___: capturing and gathering all data necessary to complete the processing of transactions

Back 65

Data Collection

Front 66

TPS data processing activities:

Data ___: The process of checking data for validity and completeness.

Back 66

Data Editing

Front 67

TPS data processing activities:

Data ___: The process of reentering data that was not typed or scanned properly.

Back 67

Data Correction

Front 68

TPS data processing activities:

Data ___: The process of performing calculations and other data transformations related to business transactions.

Back 68

Data Manipulation

Front 69

TPS data processing activities:

Data ___: The process of updating one or more databases with new transactions.

Back 69

Data Storage

Front 70

TPS data processing activities:

Document ____: The process of generating output records and reports.

Back 70

Document Production

Front 71

__ ___ __ is a formal plan describing the actions that must be taken to restore computer operations and services in the event of a disaster.

Back 71

Disaster Recovery Plan (DRP)

Front 72

Characteristics of TPS's: (5)

Back 72

Very connected to eachother
Bad data in, bad data out
Generate different reports
Important to audit and control
Many ways to access

Front 73

Itegrated set of programs that manage a company's vital business operations for the entire multisite organization.
This is a single system with software components/modules that work like individual TPS's

Back 73

Enterprice Resource Planning
(ERP)

*Real-time monitoring of business functions

Front 74

What is the difference between TPS and ERP

Back 74

TPs are individual systems connected together whereas ERP is a single system

Front 75

ERP Advantages: (4)

Back 75

Access to integrated database for better decision making
Eliminates costly legacy systems
Improved work processes
Improved technology infastructure

Front 76

ERP disadvantages: (3)

Back 76

Expensive / time consuming
Radical change making it difficult to implement
Risk of failure

Front 77

List the Components of decision making and problem solving in order: (5 + def)

The first three are components of decision making!

Back 77

Intelligence- probs/opportunities

Design- possible solutions & feasability

Choice- select a solution

Implementation- carry out solution

Monitoring- decide if changes need to be made

Front 78

____ decisions find solutions using some rule or procedure: structured.
Easy to program computer to solve

Back 78

Programmed Decisions

usually "if" "then" questions

Front 79

___ Decision is more difficult to quantify; unstructured. Deals with unique or exceptional situation.

Back 79

Non-programmed Decisions

Front 80

3 approaches to making decisions:

Back 80

Optimization Model
Satisficing Model
Heuristics

Front 81

___ find the best solution or the organizaiton

Ex. excel solver

Back 81

Optimization Model

Front 82

___finds a good (not necessarily the best) solution

Back 82

Satisficing Model

Front 83

___uses rule of thumb (or commonly accepted guidelines) to make decisions

Back 83

Heuristics

Front 84

A ____ is an integrated collection of people, procedures, databases, and devices that provides managers and decision makers with information to help achieve organizational goals.

Back 84

Management Information System
(MIS)

Front 85

Inputs to an MIS: (3)

Back 85

Data from different databases:
Supply Chain
ERP and TPS
Database

Front 86

___ reports: standard, produced periodically, used to monitor status.

Back 86

Scheduled Reports

Front 87

___ reports: Summarizes crucial activities for previous day/month, used to take quick, corrective action

Back 87

Key Indicator

Front 88

___ reports: Reports developed based on a user's request.

Back 88

Demand

Front 89

___ reports: Automatically produced when an unusual event occurs (trigger)

Back 89

Exception

Front 90

___ reports: Reports that provide different (deeper) levels of detail

Back 90

Drill Down

Front 91

This MIS reporting system puts many kinds of real-time information at managers' fingertips to aid in decision making.

Back 91

Executive Dashboard

Front 92

A computer system capable of assembling, storing, manipulating, and displaying geographical information (accoridng to its location)

Back 92

Geographic Information System
(GIS)

Front 93

Characteristics of a DSS: (4)

Back 93

Perform complex, sophisticated analysis

Tries to answer "what if" questions

Handles large amounts of data from various sources rapidly

Offers both textual and graphical orientation

Front 94

In a DSS: This type of analysis starts with a goal and the system will tell you what the data needs to look like to meet that goal.

Back 94

Goal-Seeking Analysis

Front 95

___: Replication features of a real system to test the unknown

Back 95

Simulation

Front 96

___ ___ DSS - primarily performs qualitative analysis based on the data already in the company's databases.

Back 96

Data-Driven DSS

Front 97

___ ___ DSS - primarily performs mathematical or quantitative analysis. (uses some theoretical model to make predictions)

Back 97

Model-Driven DSS

Front 98

___ ___ is a user interface that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.

Back 98

Dialogue Manager

Front 99

___ ___ is part of a DSS that provides decision makers access to a variety of models and assists them in decision making.

Back 99

Model base

Front 100

Differences between DSS's and MIS's:(4)

Back 100

A DSS handles unstructured problems
A DSS does not ever replace the decision maker
DSS users are more directly involved.
A DSS develops the best decision for you based on available rules

Front 101

A spoecial type of DSS to support group decision making is a ___ ___ ___ ___

Back 101

Group Decision Supoort System
(GDSS)

Front 102

Characteristics of a GDSS: (7)

Back 102

Special Design
Ease of Use
Flexibility
Decision-making support
Annonymous input
Prevents groupthink
Automated record keeping

Front 103

Specialized DSS that includes all hardware, software, data, procedures, and people used to assist senior level executives within the organization.

Back 103

Executive Support System

Front 104

Executive Support Systems are used by who and when is it good to use?

Back 104

Tailored for individual executives

Good to use when uncertainty is high
Future Oriented

Front 105

This deals with breaking data into chunks or packets

Back 105

TCP

Front 106

This tells the router where each packet should be forwarded

Back 106

IP

Front 107

Example of a domain name:

Back 107

Walmart.com

Front 108

This computer changes IP addresses to more human friendly names and vice-versa

Back 108

DNS

Front 109

Web pages are actually just text pages written in hypertext markup language

Back 109

True

Front 110

"http" is the protocol of the www
T or F

Back 110

True

Front 111

In order to see the graphics, colors, links, etc, on a webpage, you must use a browser application.

Back 111

True

Front 112

This web page technology allows you to easily allow others to download your files .

Back 112

FTP

Front 113

This web page technology, which looks like a dumb terminal emulation, allows you to log on to another machine and access its files, processing, etc.

Back 113

Telenet

Front 114

You can only access this network from inside an org

Back 114

Intranet

Front 115

Which of the following is NOT a component of the ecommerce success model:

Back 115

Competition

Front 116

In the eCommerce supply chain, forcasting customer demand falls under which subprocess?

Back 116

Demand Planning

Front 117

In the eCommerce supply chain, transportation planning falls under which subprocess?

Back 117

Supply Planning

Front 118

Which is the largest market of ecommerce interations?

Back 118

B2B

Front 119

This refers to getting rid of the middle man between the producer and consumer (therby lowering costs)?

Back 119

Disintermediation

Front 120

An electronic exchange is used in which application area?

Back 120

Manufacturing

Front 121

Technology enabled relationship management is used in marketing to divide the pool of potential customers into target groups. T or F?

Back 121

FALSE

Front 122

Which of the following is NOT an example of eCommerce-specific software?

Back 122

Web Site development tool

Front 123

Which is a protocol to encrypt and secure snesitive data?

Back 123

Secure Socket Slayer (SSL)

Front 124

Which is Not an example of an effective supply chain management?

Back 124

Increased Inventory

Front 125

TPS's deal more with routine data than MIS's. T or F?

Back 125

True

Front 126

A database is NOT part of a TPS. T or F?

Back 126

False

Front 127

____processing of transactions provides immediate results to the system operator or customer?

Back 127

Online

Front 128

Data manipulation is a data processing activity of a TPS. T or F?

Back 128

True

Front 129

Finding ways to deal with TPS downtime (which could seriously effect your business) is called

Back 129

Disaster Recovery Planning

Front 130

How long does it take for scientists to accuratly give a tornado warning?

Back 130

13 minutes

Front 131

Which component of decision making deals with understanding the possible solutions for a problem?

Back 131

Design

Front 132

Deciding how to best regulate the internet would best be described as a ___ decision

Back 132

Non programmed

Front 133

Deciding what grade each student will get in this class at the end of the semester is an example of a ___ decision

Back 133

Programmed

Front 134

These are comminly accepted guidlines or "rules of thumb" used to make decisions?

Back 134

Heuristics

Front 135

If I want to find a good enough solution for my problem, I would use a/an ___model

Back 135

Satisficing Model

Front 136

As a manager, you recieve a special request from headquarters for a report on the top selling products from the last holiday season?

Back 136

Demand Report

Front 137

As a personell director, you want a report generated on a particular employee as soon as he or she is absent 10 times.

Back 137

Exception report

Front 138

An MIS output that helps determine when to reorder new inventory is a ____

Back 138

JIT report

Front 139

If you are trying to decide if your customers would like to see more variations in your product, you would use a/an ____

Back 139

Marketing Research Report

Front 140

A DSS is typically used to make programmed decisions. T or F?

Back 140

False

Front 141

A DSS that performs based on theoretical and/or mathmatical analyses

Back 141

Model-Driven DSS

Front 142

The process of determining the problem data set for a given result is called:

Back 142

Goal Seeking Analysis

Front 143

The part of the DSS that users actually interact with is called the:

Back 143

Dialogue Manager

Front 144

Development of DSS's usually do not involve its users. T or F?

Back 144

False

Front 145

A(n) ___ is a text file that an internet company can place on a hardisk of a computer system to track usre movements.

Back 145

Cookie

Front 146

The "reduction of negative groupe behavior" is characteristic of:

Back 146

GDSS

Front 147

The world wide web was developed by____

Back 147

Tim Bernes-Lee

Front 148

A(n) ____ is a tool that submits keywords to several serach engines and returns the results from those queried

Back 148

Meta-search engine