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160 Cards in this Set

  • Front
  • Back
Which of the following is the default SSH port?
22
Two users share the same file inside a folder. User1 works on the file, makes changes and saves the file. User2 then works on the file, makes changes and saves the file. The next time User1 attempts to open the file, they receive an "access denied" error. Which of the following will cause this error message?
The file was moved before being modified, then moved back to the share.
A technician connects an external hard drive and a mouse into a USB hub. The mouse is recognized by the operating system, but the external hard drive is not. Which of the following will allow the external USB hard drive to be recognized?
Replace the USB hub with an USB 2.0 hub.
A user states that email is not being received. Which of the following protocols should the technician check for incoming mail?
POP3
The customer wants to upgrade to a newer model computer, but does not want to lose all the digital photos on the old computer. Which of the following is the QUICKEST way for the technician to move the photos?
Copy the photos to a USB drive and copy to the new computer.
Which of the following recovery options restores the registry and driver settings that were affected since the computer was started successfully?
Last known good configuration
An EFS file will display in which of the following default color?
Green
Which of the following BEST explains a system experiencing intermittent memory errors?
Memory sticks have corroded contacts
Which of the following is the default location for Fonts in Windows 7?
C:/Windows/Fonts
An employee at a branch site reports they have received the new replacement shared workgroup printer. It is the identical model as the old one. The employee has replaced the old printer and re-plugged in all of the cables on the new printer. Which of the following is the EASIEST way to ensure all the branch clients can still connect to the replacement printer via IPP?
In DHCP set reservation by MAC address
A user is experiencing data corruption issues on their PC. Which of the following utilities would be the BEST to help troubleshoot the problem?
Check Disk
A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?
The jumpers on both drives are set to the master position.
A user is browsing to a newly created internal site called www.comptia.org. After putting in credentials the page comes up blank. Which of the following is MOST likely the cause?
A proxy exception has not been configured.
Which of the following ports should be forwarded on the firewall to make the internal FTP server accessible from the Internet?
23
A technician is unable to associate a wireless laptop to an IEEE 802.11a wireless access point. The wireless laptop is configured to connect to the SSID, and the wireless client scans all 11 wireless channels, however, the network still cannot be found. Which of the following is the MOST likely the cause of this problem?
The wireless client is using the wrong wireless adapter.
Which of the following multimeter settings should only be used when there is no electrical flow through the part being tested? (Select TWO)
Continuity
Resistance
A technician needs to change the process priority of a background program. Which of the following tools is BEST for performing this function?
Task Manager
A technician plugged in an external HDD. A message appears and shows that the device can perform faster. Which of the following will cause this message?
The computer has USB 1.1 ports.
Which of the following commands would be used to map a network drive?
NET
A user reports that a printer is only printing half of a graphic in a document. Which of the following is the MOST likely reason that the printer is failing to complete the job?
The printer does not have enough memory.
A user reports that after working for a while with their PC, the computer reboots without warning. The technician has ruled out a virus infection, and when examining the motherboard discovers that some of the capacitors look distended and out of shape. Which of the following should the technician do to fix the users PC?
Replace the motherboard
Which of the following will fix a laptop with dark irregular lines that run the width of the display in all video modes?
Replace the LCD
Which of the following commands will map a shared network drive?
NET USE
Which of the following is true about a Guest account on a Windows XP stand alone system?
A Guest account can access files of non-password protected users.
A program configuration file on a shared computer changes each time the program is run, causing the program to fail. Which of the following steps could a technician take to help prevent this file from being changed?
Change the file attribute to read only.
Which of the following is added to the end of a shared directory name that will hide the shared directory?
$
A former Windows Vista user now has Windows 7 on their desktop. The user cannot locate the gadgets bar. How can the user put gadgets on the desktop?
Add gadgets to the desktop from the Control Panel.
Which of the following is the default documents directory in Windows 7?
C:\Users\%username%\My Documents
A virus has been removed from the users machine, but the user still cannot access the Internet. Which of the following should the technician check NEXT?
Check the web browsers proxy settings.
Which of the following connection types would be installed to provide a connection between two offices using a PSTN?
ISDN
Which of the following commands would be used to verify and troubleshoot DNS settings of a particular host on a Windows computer?
NSLOOKUP
A technician tries to install a program and a pop-up appears and asks "a program needs permission to continue". Which of the following could be causing this pop-up to appear?
UAC
A technician is setting up a SOHO and has configured the wireless NIC on the laptop with WPA2. While configuring the WAP, WPA2 is not listed as an option. Which of the following should the technician do NEXT?
Install the latest WAP firmware
After removing malware from a users computer, the Internet browser does not access any websites. Which of the following is the BEST method to fix this?
Remove Proxy Settings from the Internet browser
Users cannot print to a network printer. After physically checking the printer everything appears to be functioning correctly on the printer. Which of the following is the MOST likely cause of the problem?
The printer is disconnected from the network.
Which of the following groups is BEST to assign to a home user to prevent software installation?
Users
A user has just moved a PC from one office to another. The patch cable and the NIC do not appear to be functioning int he new office but were working before the move. The patch cable is plugged in correctly to both the NIC and the wall jack. Which of the following actions should the technician take FIRST?
Verify that the port on the switch is enabled.
A laptop is going into standby mode unexpectedly. Which of the following hardware components is MOST likely causing the issue?
LCD cutoff switch
A user is experiencing data corruption issues on their PC. Which of the following utilities would be the BEST to help troubleshoot the problem?
Check Disk
A technician wants to setup security permissions for a FAT32 hard drive while ensuring all data is intact. Which of the following commands should be used?
CONVERT
Which of the following is a DHCP server capable of providing to a DHCP client? (Select THREE)
WINS server
DNS server
Default gateway
A technician installs a new graphics card on the motherboard of a computer. After powering on the computer there is no video display. Which of the following would be the FIRST step the technician should take to resolve this issue?
Remove the new graphics card and reseat it.
A technician needs to transfer data to an external hard drive that is 10/100 network capable. Which of the following has the FASTEST transfer rate?
IEEE 1394
Which of the following is an example of disk duplexing or disk mirroring?
RAID 1
Which of the following, when implemented, will degrade security of a new wireless router?
Enable broadcast
A technician needs to modify the BIOS settings of a PC; however, the BIOS setup password is unknown to all current employees. How can the technician accomplish this task?
Set the motherboard configuration jumper to clear the password.
Which of the following protocols allows a user to store email on the server buy synchronize it to a mail application?
IMAP
A user reports that printed pages are smearing after the pages come out of a laser printer. Which of the following is the MOST likely problem?
The fuser is not reaching the correct temperature.
A user reports that their printouts have strange characters and are unreadable. Which of the following should the technician check FIRST?
Check the printer driver.
A customer states their LCD in their laptop is getting darker the more they use it. The customer has maximized the brightness of the LCD with the function keys. Which of the following would be the NEXT logical solution?
Check and replace the backlight.
Which of the following private IP addresses is commonly used for internal IP addressing?
192.168.0.1
When working in a SOHO environment with a machine that has been infected with a virus, which of the following is the FIRST step the technician should take with the infected machine?
Remove the infected system from the network.
Which of the following is applicable when attempting to upgrade an older PC that currently only has USB 1.1 to USB 2.0?
A USB 2.0 expansion card can be added.
A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?
Install heatsinks on the RAM modules.
A customers laptop display panel assembly had just been replaced. The customer notices that the wireless network adapter is enabled but detecting a weak signal. Which of the following is the MOST likely cause?
The antenna wires are not connected properly.
Malware is removed and a computer is rebooted. Later, the malware is found on the computer again. Which of the following would permanently solve this problem?
Go back to a previous restore point.
Upon booting, the error message "operating system not found" stops the boot process. Which of the following will correct the problem?
Change the hard drives from master/slave to cable select
Which of the following tools should a technician use to avoid ESD?
Anti-Static wrist strap
A technician is replacing a hard drive with a new 30GB drive formatted with FAT 32. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the transfer. Which of the following is the cause of the problem?
FAT32 cannot handle single files larger than 4GB.
Which of the following partition states is required to allow a Windows OS to boot?
Active
Which of the following locations would the HomeGroup feature be accessed?
Network and Sharing Center
Two users share the same Windows 7 computer. The first user creates a document intended to be used by both users, and then logs off. The second user logs on and types the name of the document in the Start menu, but the document is not found. Which of the following is the problem?
The document is owned by the first user
A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them "74200.92.105". Which of the following is MOST likely the problem?
Invalid IP address
Whenever a user tries to print a specially formatted document, it prints but strips the text and has incorrect spacing. Which of the following issues is the most likely cause?
The wrong printer drivers are installed
Which of the following will occur if %temp% is executed from the run command?
The current users temporary folder will be opened.
A technician has replaced a video card with another manufacturers video card. The driver installation does not complete. Which of the following steps should the technician take FIRST?
Roll back the driver
A floppy drive is replaced in a computer and now when the computer is turned on the floppy drive light is constantly lit. Which of the following is the MOST likely cause?
The drive cable is connected backwards.
For the third time in two weeks a technician must re-image a machine for the same end user. After discussing in depth the actions preceding the problems the technician has determined the root cause to be opening unknown attachments. Which of the following is the MOST likely reason for the issues?
Virus
Which of the following tools would be MOST helpful in troubleshooting a faulty power supply?
Multimeter
A technician receives a ticket about VPN issues on a Windows XP PC. The ticket explained that the Internet was working until the VPN connection was established; now it will not allow the user to remote desktop or browse the internet. Which of the following would cause these network issues?
Windows XP firewall is turned on and not configured correctly.
Which of the following is the default location for temp files in Windows 7?
C:\Windows\Temp
A technician has received a report of a network outage. Which of the following should a technician use to pinpoint the location of a UTP cable break?
TDR
A laptop is received for repair indicating that the screen is very dim. The technician has confirmed that it is a hardware issue. Which of the following parts should be replaced FIRST?
The LCD inverter
A user reports that thier PC is making a strange noise. Which of the following is the cause of the problem?
An internal wire is improperly routed and is hitting the CPU fan.
How can a technician confirm that a new virus definition file is authentic?
Check the hash key
A technician needs to access a wireless small office home office (SOHO) network. The SSID of the netowrk does not appear in the listings of wireless networks on the technician's laptop. Which of the following should the technician do to access the wireless network?
The technician should enter the SSID manually
An executives laptop screen has been damaged and will not power on. Which of the following is the FASTEST way to get the executive back online?
Pull the hard drive and install it in a spare laptop of the same make and model.
A technician is dispatched to a malware infected system. Upon arrival, the technician notices the malwares pop-up on the screen. Which of the following boot methods would the technician utilize?
Reboot in Safe Mode
Which of the following file extensions will initialize the program installation process in Microsoft Windows?
*.EXE
A technician has just installed a new computer running Windows 7 in a home office, with five other computers running Windows XP. The new computer is able to connect to the other computers on the network, but the Windows XP computers are unable to connect to the new computer. Which of the following is the cause of this issue?
The firewall is turned on.
Which of the following is a difference between a worm and spyware?
A worm replicates itself before infecting other systems.
A system powers on, begins POST, displays the BIOS version information and then hangs with the error message Error loading operating system. Which of the following is MOST likely cause of this issue?
Corrupt MBR
Which of the following protocols is used to connect to web sites over a secure communications link?
HTTPS
A technician needs to implement a RAID 1 set on a computer. Which of the following is the MINIMUM number of hard drives that would be required?
2
When dealing with a power issue, which of the following should be checked FIRST?
Wall outlet
Which of the following should a technician MOST likely use to test a RS-232 port?
Loopback adapter
A technician is asked to repair a Windows 7 computer with boot errors. Which of the following commands may be used?
CHKDSK/r
A technician needs to boot a PC from a CD to run diagnostics, but the PC always boots from the hard drive. Which of the following will allow the PC to boot from the CD?
Change the drive order sequence in the BIOS.
Which of the following is the BEST tool to use to move a user's documents and file settings, when upgrading the user from a Windows Vista computer to a Windows 7 computer?
Easy Transfer
Where can a technician change processing priority between background processes and applications in Windows XP?
Control Panel>Performance and Maintenance>System>Advanced

Computer Properties>System>Advanced
A technician is setting up a server for remote access in a small office. Which of the following ports should the technician configure for port forwarding?
3389
Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz?
1333MHz
After rebooting a workstation a message pops up saying one or more services failed to start. Which of the following will provide information about this issue?
Look at the system event logs.
Which of the following locations would allow preview of the Fonts folder in Windows 7?
Appearance and Personalization
Windows BitLocker can be used with which of the following? (Select TWO)
USB flash drive

Trusted platform module
A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?
Power Supply
A technician is installing a network printer in a small business. The office is setup to use DHCP to assign addresses. Which of the following is the BEST option for setting up the printer?
Assign the printer a static address outside the DHCP range.
A customer reports that their sound is not working. They state that the speakers worked previously. Which of the following should the technician check? (Select THREE)
Speakers are on and the mute is off

The audio driver is installed correctly

Speakers are plugged into the correct jack
A technician needs to get a quick overview of a computer. Which of the following tools will BEST provide the overview required?
System Information
Which of the following is the BEST way to ensure that only specified computers can access a wireless network?
Enable MAC filtering
A user reports that a laser printer is printing out pages with blurry text that smudges when touched. Which of the following is the MOST likely reason for this?
The fuser is not getting hot enough.
Which of the following commands allows the technician to copy subdirectories from the command prompt?
XCOPY
Which of the following will MOST likely happen if a laser printer displays 15% fuser remaining?
The printer will print according to specification.
A technician needs to change an existing drive formatted in FAT32 to a NTFS format, while retaining the data. Which of the following is the BEST way to make this change?
Run the CONVERT command from the command prompt
A customer requires a shock resistant mass storage device in their PC. Which of the following drives should the technician install?
Solid state
For added security, a network administrator has decided to lock down the wireless network. Which of the following are ways to accomplish this? (Select TWO)
Disable the SSID from broadcasting

Change the default admin password
A company needs network access to 50 computers transferring large amounts of data to various severs, all located within a single room. Which of the following recommendations is MOST suitable for this situation?
Wired C All networked computers benefit from the use of switched full-duplex connections.
A legacy PCI IDE controller card does not recognize a new IDE HDD. Which of the following maintenance techniques would BEST resolve this solution?
Update the IDE controller's firmware
Which of the following is the FIRST step when troubleshooting a malfunctioning USB controller?
Use Windows Device Manager
A user reports the system runs fine for a few minutes and then freezes or locks up. Which of the following is the BEST cause of this issue?
Fans are failing
The technician is working on a system and has determined that the hard drive must be reimaged. However, the customer wants to retain all the data. Which of the following would take the LEAST amount of time to implement?
Copy data to a USB connected hard drive, reimage the drive, and then restore the data to the newly imaged drive.
All of the following jumper settings will allow for only one hard drive to exist on the IDE controller EXCEPT:
slave
A technician has booted Windows XP Professional to the command line and needs to view a text file on the hard drive. Which of the following tools will allow this?
TYPE
A technician adds a video card to a single monitor system with an existing on-board video controller. After powering on the system, an error message appears on the monitor stating No Input Detected. Which of the following is the problem?
The monitor is still connected to the onboard video controller.
A user has just upgraded to Windows Vista Ultimate from Windows XP. The user stated that since the upgrade, the computer performance is slow. Which of the following can be done to increase the performance of the computer?
Disable Windows Aero
Which of the following voltages are MOST commonly present on a power cable connecting to drives inside of a standard computer case?
5 and 12
Which of the following is an indication a system has become infected by malware?
The browser is redirected from teh chosen website.
A technician is replacing a processor that is attached parallel to the motherboard. Which of the following processor types is needed?
Pin grid array processor
Which of the following is the default SMTP port?
25
A technician is able to ping a server by the IP address; however, the server will not respond when the PING command uses its FQDN. Which of the following is the MOST likely reason for the server not responding?
The computer is not getting proper DNS results.
The technician has added a second hard disk to a Windows 2000 Professional computer. Which of the following commands is used to make the new drive accessible to users?
FORMAT
A Windows 7 user states that a laptop does not display a picture when connected to a projector, but has a picture on the laptop's screen. Which of the following could be the cause?
The laptop external display setting has been turned off.
A technician replaced a suspected failed SATA drive with a new drive and data cable, then discovers that the new drive is not recognized in the system BIOS. Which of the following is the MOST likely problem?
The SATA port is faulty.
Which of the following is the access level of a user that belongs to both the Administrators and Users groups?
Administrator
A Windows Vista computer has an experience index of 3.8. The technician discovers that the computer has the following: Performance index RAM 1GB 4.6, Video 3D 3.8, CPU 2.4GHz 4.2. The technician upgrades the memory to 2GB and gets the following results: Performance index RAM 2GB 5.0, Video 3D 3.8, CPU 2.4GHz 4.2. But the Windows experience index is still at 3.8. Which of the following can the technician do to improve the performance index?
Upgrade the Video card
A user states that a small office home office (SOHO) router constantly reboots and new workstations show up under network neighborhood. Which of the following should be completed to prevent this scenario from happening again?
Enable MAC filtering
A customer wants to listen to music on their computer. When headphones are plugged into the computer, the music can be heard. When headphones are unplugged, music cannot be heard. Which of the following can cause this problem?
The computer does not have a built-in speaker.
A user reports that their new optical drive is not working. It opens and closes, but nothing pops-up on their screen when the user puts a disk in. The technician checked Device Manager and could not locate the drive. Which of the following is the MOST likely reason for this?
The drives SATA cable is not connected
A technician is installing a new high performance video card into a computer. Besides having the proper bus interface, which of the following items MUST the computer also have?
An available power connector
A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence?
The sound cards optical plug is not connected.
A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly. Which of the following is the MOST likely cause of the message?
The device needs an updated driver installed.
After adding a new EIDE DVD-RW drive to a PC, it does not show up in POST. Which of the following should be performed FIRST?
Verify the jumper settings for the devices on the bus.
A technician needs a list of all the routers along a given path over multiple networks. Which of the following commands will accomplish this task?
TRACERT
A technician troubleshooting an issue over the phone determines that a home user has a faulty hard drive. The only information the home user can give is that the PC is ten years old, and the drive capacity is 40GB. Which of the following drive types should the technician bring to the service call?
PATA
When doing a clean installation, which of the following is the default location for System Files in Windows XP?
C:\Windows\system32\
A program is crashing and causing the computer to lockup. Which of the following in the BEST location for a technician to check for further information about the cause of the crash?
Application log
Which of the following command line utilities would allow a technician to copy not only the parent directory but also include subdirectories of a folder on a Windows XP machine?
XCOPY
A sales manager is a member of both the sales group and the managers group. The sales manager is attempting to update a file but is getting an "Access Denied" error. The file is secured through NTFS.

The Sales group has athe NTFS permissions:

Read - Allow
List Folder Contents - Allow
Modify - Deny

The managers group has the NTFS permission:
Full Control - Allow

Why is the manager receiving this error?
Deny permissions override Allow permissions.
Wake-On Lan is an option that is enabled in:
the BIOS
An office laser printer is printing lighter in random areas. Which of the following is the EASIEST solution to implement for this issue?
Replace the toner cartridge.
Which of the following will occur if a PCMCIA device is used in a PC card slot?
A PCMCIA device will work in a PC card slot.
A user can receive email but cannot send email with the email client software. Which of the following protocols is incorrectly configured?
SMTP
Which of the following commands maps network resources?
NET USE
Which of the following built-in applets should a technician use to configure offline files and folders in Windows 7?
Sync Center
Which of the following locations would a technician use to add a Windows 7 computer to a domain?
System Properties
A new floppy drive was just installed into a PC. The drive powers on at system boot but the status LED does not turn off during operation. Which of the following is MOST likely the issue?
The FDD cable was installed incorrectly and needs to be flipped.
Which of the following is an example of Automatic IP addressing in Windows XP?
255.255.0.0
A device is plugged into a computer and a prompt appears that states the device is a hi-speed USB device and is plugged into a non-high speed USB hub. Which of the following explains why this message is appearing?
A USB 2.0 device is plugged in a USB 1.1 port.
Which of the following symptoms would indicate a power supply issue?
Frequent failure of hard drives.
When troubleshooting an email problem which of the following is the correct syntax for telnet?
telnet <servername>25
When attempting to check the DHCP status of a client machine, which of the following commands is the BEST option to use?
IPCONFIG /all
The technician suspects a computer has been compromised by malware. Which of the following statements BEST describes the steps a technician should take to eliminate the malware?
Reboot in Safe Mode with Networking enabled, update and then run an anti-malware scanner.
Which of the following commands could be used to find out what the computer name is if only the IP address is known?
NSLOOKUP
A company's wireless network is called FOO and it is not publicly visible. In a wireless configuration wizard which of the following locations should the technician put FOO?
SSID
Which of the following should be installed to support Gigabit Ethernet within a home network?
1000BaseT
Which of the following is the BEST tool to troubleshoot a DB-9 port?
Loopback plug
A user's new hard drive stops without any warning. Which of the following explains intermittent problems with a user's hard drive?
Cables are damaged or not seated.
A user reports that their system is giving a message stating that their USB 2.0 devices are running at USB 1.1 speed without an external USB hub. The devices run at USB 2.0 when tested on the technicians PC. Which of the following will MOST likely provide USB 2.0 functionality?
Install a USB 2.0 firmware update on the motherboard.
Which of the following is used by BitLocker to lock an encryption key and protect data?
TPM
A technician wants to secure a Windows 7 Ultimate notebook hard drive. Which of the following should the technician do to implement BitLocker? (Select TWO)
Run the BitLocker wizard and any necessary partitions

Enable TPM in the system BIOS