Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
5 Cards in this Set
- Front
- Back
|
What is the second step in the troubleshooting methodology? |
Establish a theory of probable cause. |
|
|
When you run out of possible theories for the cause of a problem, what should you do? |
Escalate the problem |
|
|
What should you do before making any changes to the computer? |
Perform a backup |
|
|
Which of these is part of step 5 of the six step troubleshooting process? |
Implement preventative measures |
|
|
What should you do next after testing the theory to determine cause? |
Establish a plan of action to resolve the problem. |
