8,9,10, 11

Front 1

process of achieving organizational objectives through people and other resources

Back 1

Management

Front 2

process of anticipating future events and conditions and determining courses of action for achieving organizational objectives

Back 2

Planning

Front 3

perception of marketplace needs and the methods an organization can use to satisfy

Back 3

Vision

Front 4

written explanation of an organization’s business intentions and aims

Back 4

Mission Statement

Front 5

guideposts by which managers define the organization’s desired performance in such areas as profitability, customer service, growth, and employee satisfaction

Back 5

Objectives

Front 6

process of recognizing a problem or opportunity, evaluating alternative solutions, selecting and implementing an alternative, and assessing the results

Back 6

Decision Marketing

Front 7

ability to direct or inspire people to attain organization goals

Back 7

Leadership

Front 8

organization’s system of principles, beliefs, and values

Back 8

Corporate Culture

Front 9

structured grouping of people working together to achieve common goals

Back 9

Organization

Front 10

process of dividing work activities into units within the organization

Back 10

Departmentalization

Front 11

act of assigning work activities subordinates

Back 11

Delegation

Front 12

number of subordinates a manager can supervise effectively

Back 12

Span of Management

Front 13

set of relationships that indicates who directs which activities and who reports to whom

Back 13

Chain of Command

Front 14

function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives

Back 14

Human Resource Management-

Front 15

evaluation of an employee’s job performance that compares actual results with desired outcomes

Back 15

Performance Appraisal

Front 16

compensation based on an hourly pay rate of the amount of output produced

Back 16

Wage

Front 17

compensation calculated on periodic basis, such as weekly or monthly

Back 17

Salary

Front 18

rewards such as retirement plans, health insurance, vacation, and tuition reimbursement provided for employees either entirely or in part at the company’s expense

Back 18

Employee Benefits

Front 19

process of reducing the number of employees within a firm by eliminating a jobs

Back 19

Downsizing

Front 20

contracting with another business to perform tasks or function previously handled by internal staff members

Back 20

Outsourcing

Front 21

theory of motivation proposed by Abraham Maslow. According to the theory, people have five levels of needs that they seek to satisfy: physiological, safety, social, esteem, and self-actualization

Back 21

Maslow’s Hierarchy of Needs

Front 22

theory that describes the process people use to evaluate the likelihood their effort will yield the desired outcome and how much they want the outcome

Back 22

Expectancy Theory

Front 23

theory concerned with the individual’s perception of fair and equitable treatment

Back 23

Equity Theory

Front 24

target, objective, or result that someone tries to accomplish

Back 24

Goal

Front 25

theory that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement

Back 25

Goal-setting Theory

Front 26

job design that expands an employee’s responsibilities by increasing the number and variety of tasks assigned to the worker

Back 26

Job Enlargement

Front 27

change in job duties to increase employees’ authority in planning their work, deciding how it should be done, and learning new skills

Back 27

Job Enrichment

Front 28

systematically moving employees from on job to another

Back 28

Job Rotation

Front 29

group of workers who have banded together to achieve common goals, in the areas of wages, hours, and working conditions

Back 29

Labor Union

Front 30

process of negotiation between management and union representatives for the purpose of arriving at mutually acceptable wages and working conditions for employees

Back 30

Collective Bargaining

Front 31

giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control

Back 31

Empowerment

Front 32

group if employees who are committed to common purpose, approach, and set of performance goals

Back 32

Work Team

Front 33

temporary combination of workers who gather to solve a specific problem and then disband

Back 33

Problem-solving team

Front 34

work team that has the authority to decided how its members complete their daily tasks

Back 34

Self-managed team

Front 35

team made up of members from different functions, such as production, marketing, and finance

Back 35

Cross- functional team

Front 36

group of geographically or organizationally dispersed coworkers who use a combination of telecommunication and information technologies to accomplish an organizational task

Back 36

Virtual team

Front 37

average level of ability, experience, personality, or any other factors on a team

Back 37

Team level

Front 38

variances or differences in ability, experience, personality, or any other factor on a team

Back 38

Team diversity

Front 39

extent to which team members feel attracted to the team and motivated to remain part of it

Back 39

Team cohesiveness

Front 40

informal standard of conduct shared by team members that guides their behavior

Back 40

Team norm

Front 41

antagonistic interaction in which on party attempts to thwart the intentions or goals of another

Back 41

Conflict

Front 42

meaningful exchange of information through messages

Back 42

Communication

Front 43

receiving a message and interpreting its intended meaning by grasping the facts and feeling it conveys

Back 43

Listening

Front 44

internal information channel that transmit information from unofficial sources

Back 44

Grapevine

Front 45

meaningful exchange of information through messages transmitted between an organization and its major audiences

Back 45

External Communication

Front 46

application of resources such as people and machinery to convert materials into finished goods and services

Back 46

Production

Front 47

managing people and machinery in converting materials and resources into finished goods and services

Back 47

Production and Operation Management

Front 48

manufacturing technique that carries the product on a conveyor system past several workstations where workers perform specialized

Back 48

Assembly Line

Front 49

reprogrammable machine capable of performing numerous tasks that require manipulation of material and tools

Back 49

Robot

Front 50

system for interactions between a designer and a computer to create a product, facility, or part that meets predetermined specifications

Back 50

Computer-aided design (CAD)

Front 51

electronic tools to analyze CAD output and determine necessary steps to implement the design, followed by electronic transmission of instructions to guide the activities of production equipment

Back 51

Computer-aided manufacturing (CAM)

Front 52

management philosophy aimed at improving profits and return on investment by minimizing costs and eliminating waste through cutting inventory on hand

Back 52

Just-in-time (JIT) system

Front 53

computer-based production planning system by which a firm can ensure that it has needed parts and materials available at the right time and place in the correct amounts

Back 53

Materials Requirement Planning (MRP)

Front 54

development of timetable that specify how long each operation in the production process takes and when workers should perform it

Back 54

Scheduling

Front 55

process of determining other companies’ standards and best practices

Back 55

Benchmarketing

Front 56

measuring good and services against established quality standards

Back 56

Quality Control

Front 57

organization whose mission is to promote the development of standardized products to facilitate trade and cooperation across national borders

Back 57

International Organization for Standardization (ISO)