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17 Cards in this Set
- Front
- Back
First step |
Friendly greeting |
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Second step |
Reason for the meeting |
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Third step |
Employee explanation |
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4th step |
Supervisor review |
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5th step |
Violations |
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Sixth step |
Plan of action - smartccodn |
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7 step |
Review plan of action and summarize |
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8 step |
Positive close |
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Friendly greeting |
Set The ground rules for the discussion. Turn off cell phones. Put unit out of service. I will be taking notes. Undevided attention. |
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Reason for the meeting |
Do not accuse. Explain this is an investigation/informal inquiry . This may require Association representation. This is a fact-finding meeting. |
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Employee explanation |
Ask open-ended questions. What happened. |
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Supervisor review |
Repeat the employees explanation to make sure you have the accurate details. Be open to Corrections. I want to be clear I understand you said... |
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Violations |
This is where you state the policies, procedures, Department values, sog, or anything you could tie into what violation or infractions were caused |
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Plan of action |
smartccodn. State the consequences. This is where a corrective counseling, oral reprimand, written reprimand, additional training, drills, loss of privileges, what you going to do to correct the situation. |
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What does Smartccodn stand for |
Specific, measurable, attainable, resource, time frame, consequences, contingencies, obstacles, delegate, notify. |
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Review plan of action and summarize |
What transpired during the meeting. What if any discipline will be imposed. What will happen if future infractions occur. |
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Positive close |
This should encourage employee to succeed. Employee may not agree with this point however they must understand that behavior will not be tolerated. I want you to know you are a valued employee. I am confident that you are going to get through this and I am committed to helping you do just that. |