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Front 1

What is Remote Assistance used for?

Back 1

Users can request and receive help by using just 1 mechanism. The admin uses it to take control of a problem computer remotely while the user remains logged in

Front 2

What is Remote Desktop used for?

Back 2

To take remote control of a problem computer, the logged on user is disconnected and the console is locked

Front 3

What is Event Viewer used for?

Back 3

A single interface for viewing log files on the problem computer

Front 4

What is Device Manager used for?

Back 4

Can examine and change the config of hardware devices and device drivers

Front 5

What is Network Diagnostics Used for?

Back 5

Can troubleshoot and diagnose network-related problems

Front 6

What is Windows System Information used for?

Back 6

can examine computers config with a single tool; can also produce config reports with this tool

Front 7

What are the 3 main components of the boot loader architecture?

Back 7

1. Windows boot manager (bootmgr.exe)

2. Windows OS loader (winload.exe)

3. Windows resume loader (winresume.exe)

Front 8

What is the BCD?

Back 8

Boot Configuration Data;

A database of startup config info that the hard disk stores in a format similar to the registry

Front 9

PoST

Back 9

Power on Self Test

Front 10

If your computer fails to start correctly what tools can be used to resolve the problem?

Back 10

Windows RE;

Automatic Failover;

Advanced Boot Options

Front 11

What are the 2 main functions of Windows RE?

Back 11

1. Diagnose and repair startup problems automatically by using the startup repair tool

2. Provides a centralized platform for additional advanced recovery tools

Front 12

What is Startup Repair used for?

Back 12

Replace or repair disk metadata;

Repair boot configuration settings;

Resolve Incompatible Driver issues

Front 13

What is system restore used for?

Back 13

Return computer config to an earlier point in time

Front 14

What is a system restore image used for?

Back 14

Replace entire computer config

Front 15

What is Windows Memory Diagnostics used for?

Back 15

Report on possible memory problems

Front 16

When does Windows 7 automatically create a restore point?

Back 16

when a new app or driver is installed;

when certain programs are installed and uninstalled;

Installation of updates

Front 17

If system restore is disabled what happens to the existing restore points?

Back 17

Windows deletes all existing restore points

Front 18

What are the 5 tabs on the System Configuration Utility?

Back 18

General, boot, services, startup and tools

Front 19

What are the options available in the boot menu (F8)?

Back 19

Repair your computer;

Safe mode;

safe mode with networking;

safe mode with command prompt;

enable boot logging;

enable low resolution video (640X480);

Last known good configuration (advanced);

Debugging mode;

Disable automatic restart on system failure;

Disable driver signature enforcement;

Start Windows normally;

Front 20

What is the difference between operating system services and device drivers?

Back 20

Device drivers interact directly with hardware or components and a system service usually interacts with other software components in the OS

Front 21

What 3 events does Windows 7 log?

Back 21

Information events;

Warning events;

Error events

Front 22

What are the 4 main remote tools that are available in Win7?

Back 22

Remote assistance;

Remote desktop;

Windows Remote Shell (WinRS);

Custom Management consoles

Front 23

What are the 2 methods of applying a GPO?

Back 23

Manually in the local GPO;

By using active directory

Front 24

What do Group policies consist of?

Back 24

Computer config;

User config;

Policy settings;

Preferences

Front 25

What command is used to force a GPO update?

Back 25

gpupdate /force

Front 26

In what order are group policy objects processed in?

Back 26

1. local GPO's

2. Site-level GPO's

3. Domain-level GPO's

4. OU GPO's

Front 27

What 3 factors can influence the processing of GPO's?

Back 27

Security filtering;

WMI (Windows managed instrumentation) filtering;

slow link processing

Front 28

By default is Group Policy processing synchronous or asynchronous?

Back 28

Asynchronous

Front 29

Under synchronous processing what is the time limit for all group policy settings to finish processing on a client?

Back 29

60 minutes

Front 30

What 3 things cause a driver to fail?

Back 30

OS version compatibility;

Driver bugs;

32-bit and 64-bit issues

Front 31

Do you need administrative rights to run the Memory Diagnostics Tool?

Back 31

Yes

Front 32

Can you use Event Viewer to create a subscription while it is connected to a remote computer?

Back 32

No

Front 33

What are the 5 main reasons hard drives fail?

Back 33

1. Logical failures;

2. Mechanical failures;

3. Electronic failures;

4. Firmware failures;

5. Bad sector;

Front 34

What is the most common cause of failure for cooling fans?

Back 34

Dust

Front 35

What types of data collectors can data collector sets contain?

Back 35

Performance counters;

Event trace data;

System config info

Front 36

In reliability monitor what categories are events put into?

Back 36

Application failures;

Windows failures;

Miscellaneous failures;

Warning;

Information