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20 Cards in this Set
- Front
- Back
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Why should you restate the problem to the customer?
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To show you understand what the problem is.
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Which part of the CFETP provides information necessary for overall management of the specialty?
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part 1.
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How can you lead your organization to success?
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By solving problems in a way that produces timely, well thought out decisions.
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Maximizing which communication skill will allow you to render better customer service?
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Listening.
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What is the purpose of OJT guides?
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To provide a means to train personnel on all areas of the enlisted career field.
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*Nominations for annual comptroller awards are submitted to?
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SAF/FWPWE by the first workday in January
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*What is the preferred style of conflict resolution?
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Collaborating
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*Which process tool provides the comptroller with an independent review of a functional area?
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Quallity Assurance Review
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*What kind of program does the Air Force Accounting and Finance Office (AFAFO) provide to ensure effective internal controls?
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Quality Assurance
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*Who determines if a weakness is material enough to warrant reporting it to a higher level?
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Management
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*The Defense Retiree and Annuiant system services retirees from all branches of services and is located in which DFAS center?
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Cleveland
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*What is the first thing you should do when approached at the customer service desk?
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Greet the person and introduce yourself
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*Which net change of a Master Military Pay Account requires a further Pay Record Accessbility audit?
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$100 or an increase of 2.5 days of leave
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*What is actually more important than the underlying quality of product or service you provide when providing customer service?
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Customer Perception
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*At a minimum how often should performance indicators be reviewed to determine thier continued adequacy in relating mission performance to management?
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Annually.
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*How many divisions are in the Center of Expertise (COE)?
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Three
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*Which of the four categories for comptroller awards carries the most weight during the selection process?
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Outstanding Achivement
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*Who is responsible for administering the travel charge card program at the base and unit levels?
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Agency program coordinator
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*After how many days is a deliquent charge card cancelled?
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90 days
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*which section of part 2 in the career field and education training plan(CFETP) contains the course objective list and training standards?
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Section B
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