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11 Cards in this Set
- Front
- Back
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Quality product
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a good or service that meets customer’s expectations and is therefore ‘fit for purpose’
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Quality standards
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the expectations of customers expressed in terms of the minimum acceptable production or service standard
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Quality control
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this is based on the inspection of the product or a sample of products
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Quality assurance
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this is a system of agreeing and meeting quality standards at each stage of production to ensure consumer satisfaction
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ISO 9000
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internationally recognized certificate that acknowledges the existence of a quality proceduure that meets certain conditions
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Total quality management
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an approach to quality that aims to involve all employees in the quality improvement process
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Lean production
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producing goods and services with the minimum of wasted resources while maintaining high quality
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Internal customers
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people within the organization who depend upon the quality of work done by others
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Zero defects
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the aim of achieving perfect products all the time
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Kaizen
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Japanese term meaning continuous improvement
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Benchmarking
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comparing the performance- including quality- of a business with performance standards throughout the industry
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