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89 Cards in this Set
- Front
- Back
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Which group consists of ppl held together with formal rules and regulations?
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secondary group/formal
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which group can begin or end at any point?
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primary group/informal
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which group consists of ppl who share a common bond?
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primary group/informal
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which group evolves naturally fr social interactions?
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primary group/informal
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which group meets for an organized purpose, for a specific amount of time?
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secondary group/formal
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men's Team
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small group of men w/complementary skills, committed to a common purpose or goal, and have a set of performance goals and approaches for which they hold themselves mutually accountable
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What is a work group w/a specific task or goal to accomplish as defined by the organization and formed to assist an org. with communication and decision making?
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committee
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Name the 3 parts of a FORMING stage.
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expectations, interactions, and boundary formation
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Name the 4 parts of a PERFORMING stage.
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agreement, actual work occurs, relationships, group maturity
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name the 3 parts of a NORMING stage
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positioning, goal setting, cohesiveness
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Name the 3 parts of the STORMING stage.
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tension, conflict, and confrontation
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Name the 3 stages of the ADJOURNING stage
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closure, eval, and outcomes review
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Name the functional roles.
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creator, coordinator, mobilizer, questioner, antagonist, and recorder
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Name the dysfunctional roles.
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criticizer, passive observer, detailer, controller, and pleaser.
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What is a set of expected bx specific to the position held in the group?
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group roles
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Name effective team leader skills.
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effective communication skills/style
cultural sensitivity know your team members/ability planning and coordination skills flexibility involve others acknowledge contributions and accomplishments of team members be a team leader and team member |
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Name concepts for a successful team membership
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various abilities and personalities must be blended
destructive bx must be avoided a mixture of clinical abilities is needed a variety of personalities is needed |
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Which technique provides opportunity for discussion to clarify and evaluate ideas and has private voting on ideas?
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Nominal group technique
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Which method includes not meeting face to face, q's are distributed to group members then summarized, and process continues until group consensus is reached?
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Delphi method.
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what is the goal of a groupthink?
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everyone is in 100% agreement.
discourages q's, groupthink increases as cohesiveness of group |
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what is the main role of the leader in a groupthink?
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to identify symptoms of groupthink
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What are the symptoms of a groupthink?
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-illusion of invulnerability
-stereotyping outsiders -group members reassure one another taht their interpretations of data and perspectives are correct regardless of the evidence showing otherwise. |
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What are the IOM Six Aims for improvement?
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Safe
Timely Effective Efficient Equitable Patient-centered |
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Define ethics.
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Branch of philosophy that examines ideal human bx; custom or character; what 'ought' to be
Concerns right from wrong based of a body of knowledge, not opinion. |
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Definition: the inherent nature of an act determines the moral quality of the act
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Deontology
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Definition: concerned w/outcomes or consequences
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Teology
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Def: focuses on following the rules even if it causes a less desirable outcome
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Deontology
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Def: Actions are right or wrong according only to consequences
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Teleology
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Def: A person must take those actions that lead to good outcomes
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Teology
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Def: an approach to ethics focused on duties and rules
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Deontology
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Def: nurses must act in ways that benefit the patient; duty to do good to others and to maintain a balance b/w benefits and harm
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beneficience
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Principle of doing no harm
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Normaleficience
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convictions of independence, self-governing, and the belief that individuals have a right to self-determination
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autonomy
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principle of promise keeping; duty to keep one's promise or word
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fidelity
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Examples of this principle:
Pt's rights: AD, Pt Bill of Rights, Pt consent |
autonomy
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principle of fairness that is served when an individual is given that which he or she is due, owed, deserves, or can legitimately claim
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justice
ex: allocation of resources |
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the obligation to tell the truth
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veracity
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what are the roles of ethics committees
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serve as a 2nd medical opinion
assume decision making for the pt fcn as a peer review or grievance committee |
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Name the 5 rights of delegation.
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Right person, task, circumstance, direction/communication, and supervision
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Areas where cultures have different interpretations or preferences.
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cultural phenomena
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Which budget is associated with daily activities, expenses, and revenues?
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operational budget
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What can be generated through billing patient services, supplies, and other indirect costs?
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revenue
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Which budget is associated with purchasing old and major equipments?
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capital budget
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Which budget is associated with applications for new technology?
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capital budget
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Which budget cover costs for labor, permits, equipment, and inspections?
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construction budget
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What type of cost changes in direct proportion to patient volume?
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variable costs
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how often is budget monitoring done?
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monthly and immediately after an operational budget
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What type of cost are utilities, fringe benefits, and adminstrative salaries?
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fixed costs
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which organization ensures that organizations meet specific standards?
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Joint Commission
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Which organization takes care of hlt care policy, planning, and legistlation?
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Department for Health and Human Services
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Which organization regulates the use of drugs and medical services and has to approved first?
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FDA
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which organization has federal control quality assurance, fraud and abuse prevention?
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Centers for Medicare and Medicaid Services
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True or False. Cost centers do not define its own scope of service.
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False.
(tracks financial data) |
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What is the term for 'difference b/w what was budgeted and actual number used'?
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variance
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Which report is used to identify when budget categories are out of line and what corrective action needs to be taken?
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Variance Reports
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Name 3 major ways to create more personal time.
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-eliminate unwatned tasks that add to no value
-delegate work to others or hire someone else to do work -get up earlier in the day and sleep earlier |
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Name the 4 key points of a team.
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healthy interdependence
commitment cooperation common goal, purpose, or task |
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Name of group that assist an organization with communication and decision making.
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committee
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What is the term that means a number of individuals together and have some unifying relationship?
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group
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what is based on specific skills required to accomplish the task?
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team membership
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What are these key points for? healthy interdependence, commitment, cooperation, common goal, purpose, or task.
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team key points
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Name the stages of group and team development in order.
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1. forming
2.storming 3.norming 4.performing 5.adjourning or reforming |
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Term for specialty that identifies, collects, process, and manage data and info, support nursing practice, administration, education, research, and expansion of nursing
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nursing informatics
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Term for a specialty that integrates nursing science, comp science, and info science.
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nursing informatics
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Term for an area of clinical practice in a specialized field that goes beyond basic nursing preparation.
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Nursing specialty
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Term for using computer and information science to process information
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informatics
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Name the criteria to qualify as a 'nursing specialty'
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1. differentiated practice
2. has a research program 3. represented by at least 1 organized body 4. Ways to credit nurses 5. Has educational programs for preparing nurses to practice in the specialty |
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Which criteria involves activities that focus on methods and technologies of information handling in nursing?
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Differentiated practice.
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Record that includes all info about an individual's lifetime hlt status and hltcare.
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Computerized Patient Record (CPR)
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Collection of software programs and associated hardware that supports the entry, retrieval, update, and analysis of pt care info and clinical info related to pt care.
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Clinical Information Systems (CIS)
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physical location of data
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storage
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the interoperability of systems and linkages for xchange of data across separate systems.
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information communication
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The collection and entry of data into a computer system.
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data capture
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The ability to retrieve and process data into useful info
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information processing
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Name the 3 elements of communication process.
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exchange of info
interactive process context is influential |
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Name the 6 Step decision making model for determining RN Scope of Practice.
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1. consistent w/NPA, Board, Rules, and Board Position Statements?
2. Authorized by valid order/protocol 3. supported by research or in scope of practice 4. Have knowledge to carry out 5. reasonable and prudent nurse 6.accountability |
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Symptoms of groupthink
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illusion of invulnerability
stereotyping outsiders reassure one another regardless of evidence showing otherwise discourages q's increases as cohesiveness incr |
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Term for watching or observing ourselves as we perform a task or make a decision about a particular situation.
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reflective thinking
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an active process that starts w/problem and ends w/solution.
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problem solving
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bx exhibited when making a selection and implementing a course of action from alternatives.
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decision making
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innate feeling that somehting is wrong or helps you to act in certain situations
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intuition
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List the 5 Emotional Intelligence Competencies
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-self-awareness
-self-control/regulation/persistence -motivation -empathy -social skills |
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examine decisions fr all sides and addresses different points of view
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critical thinking
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Components of the Decision making process.
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critical thinking, reflective thinking, intuition, emotional intelligence
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Name 3 decision making tools.
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decision tree (alternatives), gantt chart (visual, progression), technology, PERT (timing)
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Name the 5 criteria for NI credentialing eligibility
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1. current active RN liscense
2. BSN nursing degree or relevant field 3. practiced RN for at least 2 yrs 4. within the past 3 yrs: minimum 2000 hrs or 12 semester grad hrs with 1000 hrs, or completed a grad program w/200 hrs clinical 5. withing last 3 yrs, had 30 CE hrs in specialty area |
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the transfer of info and understanding from one person to another
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communication
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skills utilized in effective communication
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attending, responding, clarifying, confronting
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trends in and barriers to communication
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gender, anger, culture, incongruent responses, conflict, unclear expectations
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