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13 Cards in this Set
- Front
- Back
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consistent quality service |
Customer service that is constant and superior |
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critical moment |
A period of time that is very crucial and important in success or failure
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customer |
A person or organization that buys goods or services from a store or business |
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customer satisfaction |
A measure of how products and services supplied by a company meet or surpass customer expectation |
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customer service |
The assistance and advice provided by a company to those people who buy or use its products or services |
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customer service encounter |
The meeting between a customer and the employee of the company
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customer-focused employee |
A employee that is focused on serving the client and meeting his or her needs |
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guest |
a customer at a hotel, restaurant, etc.; a person to whom hospitality is extended |
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publicity |
The giving out of information about a product, person, or company for advertising or promotional purposes |
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quality service |
The act of helping someone that is up to a certain standard. It is the achievement in customer satisfaction
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service |
The action of helping or doing work for someone |
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service encounter |
Transactional interactions in which one person provides a service or good to another person. |
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word of mouth |
Informal oral communication |
