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13 Cards in this Set
- Front
- Back
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consistent quality service |
good service every time you need it |
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critical moment |
a very important make or break moment |
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customer |
a buyer of a company's products |
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customer satisfaction |
a customer that is happy with their purchase |
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customer service |
is the provision of service to customers before, during and after a purchase. Accordingly it may vary by product, service, industry and individual customer
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customer service encounter |
when a customer uses customer service |
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customer focused employee |
a employee that is only worried about dealing with the customer |
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guest |
a person who is invited to visit the home of or take part in a function organized by anothe
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publicity |
the notice or attention given to someone or something by the media
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quality service |
good service |
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service |
an act of helpful activity; help; aid
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service encounter |
when some one uses service |
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word of mouth |
the transfer of info by mouth instead of email or something |
