400 Final!

Front 1

Coalition-

Back 1

temporary groupings of people who actively pursue a single issue

Front 2

Coercive power-

Back 2

obtaining compliance through threatened or actual punishment

Front 3

Empowerment-

Back 3

sharing varying degrees of power with lower level employees to tap their full potential

Front 4

Expert power-

Back 4

obtaining compliance through one’s knowledge or information

Front 5

Impression management-

Back 5

getting others to see us in a certain manner

Front 6

Legitimate power-

Back 6

obtaining compliance through formal authority

Front 7

Organizational politics-

Back 7

intentional enhancement of self-interest

Front 8

Participative management-

Back 8

involving employees in various forms of decision making

Front 9

Referent power-

Back 9

obtaining compliance through charisma or personal attraction

Front 10

Reward power-

Back 10

obtaining compliance with promised or actually rewards.

Front 11

Social power-

Back 11

ability to get things done with human, informational, and material resources

Front 12

3 influence outcomes:

Back 12

1) Commitment
2) Compliance
3) Resistance

Front 13

9 generic influence tactics:

Back 13

rational persuasion, inspirational appeals, consultation, ingratiation, personal appeals, exchange, coalition tactics, pressure, legitimating tactics. P 326 has examples of each

Front 14

How to do a better job of influencing and persuading others

Back 14

Liking: build friendships and learning people likes/dislikes
Reciprocity: employees or friends mike mirror actions or values
Social proof: people follow the lead

Front 15

Consistency, authority:

Back 15

knowing credentials, scarcity: limited availability helps influence

Front 16

5 bases of power: p 330

Back 16

Reward, coercive, legitimate, expert, referent

Front 17

Definition of and domain of organizational politics

Back 17

Involves intentional acts of influence to enhance or protect the self-interest of individuals or groups.

Front 18

Sources of uncertainty (political behavior triggered by uncertainty)

Back 18

1) Unclear objective
2) Vague performance measures
3) Ill-defined decision processes
4) Strong individual or group competition
5) Any type of change

Front 19

Impression management-

Back 19

good and bad impression let others see us in a manner

Ex. Good- “dress to impress”, project an upbeat attitude, avoid, offending others

Front 20

2 principle network formation-

Back 20

self similarity principle (pick connections that have similarities to yourself), proximity principle ( pick connections same dept, units, and teams as yourself)

Front 21

2 keys to effective networks:

Back 21

Built intentionally- 1) size and 2) variety

Front 22

Advantages of an effective network:

Back 22

Access to resources, ability to obtain critical information and expertise, ability to distribute a resource or information, power & influence