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12 Cards in this Set
- Front
- Back
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transient guest |
individual traveler with a reservation, staying in a hospitality property for a max 30 consecitive days |
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meal plan |
room rate that includes meals |
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yield management |
system of maximizing revenue through adjusting room rates according to demand |
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average daily rate |
rate based on total sales for the day divided by the total number of solid rooms |
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occupancy percentage |
percentage calculated daily and based on the number of rooms sold as a percentage |
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revenue per avaible room |
rate that reflects a hotel's revenue per avaible room |
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Front of the house lodging |
area in the lodging facility that the guest can see, like the lobby |
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back of the house lodging |
area in a lodging facility where support service takes place , whivh guest can't normally see |
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night auditor |
hotel staff member that does the night audit and balances the guests' accounts each evening |
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guest service agent |
hotel staff member who preforms all the functionsof a desk clerk/agent, concierge, and valet |
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guest or uniformed services |
staff members in uniform, including the bell staff ,valets,secruity offices, concierge, and dooror gargare attendents. |
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concierge |
hotel staff member who helps guests make arangements for transportation, restaurant reservations, event reservations, and entertainment tickets, and advise guest abou activities in the area |
