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19 Cards in this Set
- Front
- Back
Pulling away from a voitile situation
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Withdrawl
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An agrrement in which both sides give up some of their demands
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Compromise
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Words you understamd when you read them
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Recognition vocabulary
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Words you use in your speech
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Active vocabulary
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A clash or sruggle
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Conflict
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The state of feeling uneasy or worried,usually about something that will happen in the future
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Anxiety
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The statement or situation inwhich work is used
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Context
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Third party to solve disputes
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Arbitrator
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Chech for accuracy
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monitor
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A written document sent out of an orgnaization
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Buisness letter
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An informal communication
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Memorandum
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To encourage group performance
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Facilitate
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A reaction or responce to what is said
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Feedback
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Sending and recieving messages and understanding and being
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Communication
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Repeating the speakers words or thoughts in your own words
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Paraphraseing
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Bargaining by persuation rather than argument
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Negotiation
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Meaning expressed by facial expresion and body movement
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Non verbal communication
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A change in tone or pitch
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Inflection
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Understanding another persons feelings and motives
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Empathy
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