#2Comptia Pt.iv

Front 1

Which of the following commands would MOST likely be used to see where a loss of connectivity
between two devices on a network is located?
A. tracert
B. netstat
C. nslookup
D. ping

Back 1

A. tracert

Front 2

Given the following client IP address information: which is the MOST likely cause of the client not
being able to get to an Internet site?
IP address: 192.168.0.11
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
DNS Server: 192.168.0.12
A. The DNS server is improperly configured.
B. The gateway is improperly configured.
C. The firewall is improperly configured.
D. The subnet mask is improperly configured.

Back 2

B. The gateway is improperly configured.

Front 3

Which of the following would BEST be used to test the functionality of a serial port?
A. Degausser
B. Line tester
C. Multimeter
D. Loopback plugs

Back 3

D. Loopback plugs

Front 4

Which of the following components is the MOST likely cause of a laptop's display showing an
extremely dim screen that can barely be seen?
A. RAM
B. Power inverter
C. Video card
D. Processor

Back 4

B. Power inverter

Front 5

Which of the following commands could BEST be used to verify connectivity from one network
device to another? (Select TWO).
A. nslookup
B. msconfig
C. ping
D. tracert
E. net send

Back 5

C. ping

D. tracert

Front 6

Which of the following commands can be used to repair a corrupted boot record?
A. chkdsk
B. xcopy
C. fixmbr
D. format

Back 6

C. fixmbr

Front 7

Which of the following locations would hold a user's documents and data in Windows Vista?
A. C:\Documents and Settings\%username%
B. C:\Users\%username%
C. C:\Users\Documents and Settings\%username%
D. C:\Program Files\Users\%username&

Back 7

B. C:\Users\%username%

Front 8

Which of the following locations would hold a user's documents and data in Windows XP?
A. C:\Program Files\Users\%username&
B. C:\Documents and Settings\%username%
C. C:\Users\%username%
D. C:\Users\Documents and Settings\%username%

Back 8

B. C:\Documents and Settings\%username%

Front 9

Which of the following locations would hold 32-bit application files in Windows Vista 64-bit?
A. C:\Program Files\
B. C:\Program Files (x86)\
C. C:\Program Files 32\
D. C:\Program files 32-bit\

Back 9

B. C:\Program Files (x86)\

Front 10

Which of the following locations would hold 32-bit application files in Windows XP 64-bit?
A. C:\Program Files 32\
B. C:\Program Files 32-bit\
C. C:\Program Files (x86)\
D. C:\Program Files\

Back 10

C. C:\Program Files (x86)\

Front 11

Which of the following locations would hold 64-bit application files in Windows Vista 64-bit?
A. C:\Program Files (x86)\
B. C:\Program Files 64\
C. C:\Program Files\
D. C:\Program Files 64-bit\

Back 11

C. C:\Program Files\

Front 12

A user is consistently having paper jams when trying to print. A technician notices the paper jams
occur when the user tries to print to cardstock paper. Print jobs on regular paper print fine. Which
of the following
is the MOST likely cause of this issue?
A. The printer rollers need to be replaced.
B. The user needs to configure the printer for cardstock.
C. The printer does not support any other paper type than plain paper.
D. The printer needs a maintenance kit.

Back 12

B. The user needs to configure the printer for cardstock.

Front 13

A technician recently installed a printer onto a Windows Vista workstation and shares the printer
as a network printer. Other users running Windows Vista can connect and print to the shared
printer fine, but users running Windows 2000 are prompted for the driver CD when trying to
connect to the shared printer.
Which of the following should be done to prevent Windows 2000 users from being prompted for
the driver
CD?
A. Have the Windows 2000 users print to another network printer.
B. Purchase a second printer of the same module, and install it on a Windows 2000 workstation.
C. Install the Windows 2000 driver on the Windows Vista workstation.
D. Uninstall the printer on the Windows Vista workstation, and install it on a Windows 2000
workstation.

Back 13

C. Install the Windows 2000 driver on the Windows Vista workstation.

Front 14

Which of the following commands will allow a technician to get the IP address of a Windows XP
computer?
A. ipconfig /flushdns
B. ipconfig /release
C. ipconfig /all
D. ifconfig

Back 14

C. ipconfig /all

Front 15

Which of the following is the recommended longest distance for a CAT5 cable to be used?
A. 10 meters (33 feet)
B. 50 meters (164 feet)
C. 100 meters (328 feet)
D. 300 meters (984 feet)

Back 15

C. 100 meters (328 feet)

Front 16

A technician is unable to connect remotely from home to their office computer. Which of the
following
commands should be used to test connectivity to the office computer?
A. ping
B. sfc
C. ipconfig
D. nslookup

Back 16

A. ping

Front 17

A technician is unable to connect remotely from home to their office computer. When the
technician tries to
ping the work computer the request times out. Which of the following commands should be used
to further
test connectivity to the office computer?
A. nslookup
B. sfc
C. ipconfig
D. tracert

Back 17

D. tracert

Front 18

Which of the following commands will allow a technician to view a list of the contents of a folder?
A. sfc
B. net
C. cd
D. dir

Back 18

D. dir

Front 19

A technician is trying to utilize NTBACKUP on Windows XP to create a scheduled backup job. The
scheduled backup job is supposed to run Monday evening at midnight. On Tuesday morning, the
technician notices the backup job did not run, and the backup log is completely blank. Which of the
following would BEST resolve this issue?
A. Reschedule the job to run daily.
B. Reschedule the backup job with an account that has a non-blank password.
C. Insert a new tape into the tape drive, and then reschedule the backup job.
D. Purchase third-party backup software, and reschedule the backup job using that software.

Back 19

B. Reschedule the backup job with an account that has a non-blank password.

Front 20

A technician recently installed a new firewall. Which of the following ports must be open to permit HTTPS traffic?
A. 21
B. 23
C. 80
D. 443

Back 20

D. 443

Front 21

A technician recently installed a new firewall. Which of the following ports MUST be open to permit
FTP
traffic?
A. 21
B. 25
C. 80
D. 8080

Back 21

A. 21

Front 22

Which of the following commands will repair boot sector blocks after a virus has been removed?
A. chkdsk
B. format
C. fixmbr
D. sfc

Back 22

C. fixmbr

Front 23

A client needs to be able to install a new local printer, but does not currently have permission to do
so.
Which of the following is the BEST user group to put the client in, to allow the printer to be
installed?
A. Power Users
B. Users
C. Backup Users
D. Guest

Back 23

A. Power Users

Front 24

A user needs to be able to install new database software but does not currently have permission
to do so.
The database software needs to modify operating system files during installation. Which of the
following
user groups would give the BEST permissions to allow the user access to install the software?
A. Guest
B. Power Users
C. Administrators
D. Users

Back 24

C. Administrators

Front 25

A computer's onboard NIC fails. A technician installs a new PCI NIC. Which of the following should
be done to configure the computer to no longer use the onboard NIC?
A. Enable the new NIC in the BIOS.
B. Install an updated driver for the onboard NIC.
C. Disable the onboard NIC.
D. Uninstall the motherboard.

Back 25

C. Disable the onboard NIC.

Front 26

Which of the following user groups has access to the C$ share?
A. Guests
B. Users
C. Power Users
D. Administrators

Back 26

D. Administrators

Front 27

A computer's onboard LPT1 port fails. Which of the following I/O cards should be installed to fix
this
problem?
A. Serial
B. Parallel
C. FireWire
D. USB

Back 27

B. Parallel

Front 28

Which of the following ports could BEST be used to install an external hard drive?
A. NIC
B. USB
C. Serial
D. Parallel

Back 28

B. USB

Front 29

A technician is trying to backup 5GB of data to an external hard drive formatted in FAT32. The
backup
keeps failing. Which of the following would BEST resolve this problem?
A. Replace the drive.
B. Backup to a USB drive.
C. Backup to a Blu-Ray disk.
D. Reformat the drive as NTFS.

Back 29

D. Reformat the drive as NTFS.

Front 30

Which of the following tools is BEST used to verify transmission media continuity?
A. Loopback plug
B. Multimeter
C. Cable tester
D. Extension magnet

Back 30

C. Cable tester

Front 31

Which of the following is the administrator's profile path in Windows Vista?
A. C:\Users\Administrator
B. C:\Documents and Settings\Administrator
C. C:\
D. C:\Windows\System32

Back 31

A. C:\Users\Administrator

Front 32

Which of the following is the administrator's profile path in Windows XP?
A. C:\Temp
B. C:\Users\Administrator
C. C:\Windows\System32
D. C:\Documents and Settings\Administrator

Back 32

D. C:\Documents and Settings\Administrator

Front 33

Which of the following is the administrator's profile path in Windows 2000?
A. C:\Profiles\Administrator
B. C:\Windows\System32
C. C:\Users\Administrator
D. C:\Documents and Settings\Administrator

Back 33

D. C:\Documents and Settings\Administrator

Front 34

Which of the following is the BEST choice if a user is unable to submit print jobs?
A. Reboot the computer
B. Unplug the printer USB cable and plug it back in
C. Turn off the printer and then power it back on
D. Confirm the printer spooler is started in services

Back 34

D. Confirm the printer spooler is started in services

Front 35

A user claims that their home page has changed, random pop-ups appear, and their desktop
background has disappeared. Which of the following is this a BEST example of?
A. Worm
B. Spyware
C. Malware
D. Virus

Back 35

C. Malware

Front 36

A client is concerned with wireless security and has already encrypted the wireless signal. Which
of the following is another way to increase wireless security?
A. Leave the computer on when it is not being used.
B. Disable broadcasting on the wireless router.
C. Install a firewall on the client's computer.
D. Install antivirus software on the computer.

Back 36

B. Disable broadcasting on the wireless router.

Front 37

A technician attempts to upgrade a heatsink and fan; however, the heatsink will not come off the
processor. Which of the following is the BEST way to deal with this?
A. Heat the thermal compound to a certain temperature.
B. Force the processor and heatsink apart.
C. Use a chemical solution to remove the heatsink from the processor.
D. Replace fan, processor and heatsink.

Back 37

A. Heat the thermal compound to a certain temperature.

Front 38

A user attempts to login to a bookmarked site but is prompted for their social security number,
mother's maiden name and date of birth. Which of the following has MOST likely happened?
A. The website has updated the security policies.
B. The user's identity has been stolen.
C. The browser has been hijacked.
D. The user typed the website address incorrectly.

Back 38

C. The browser has been hijacked.

Front 39

An administrator attempts to login to Windows XP at the welcome screen, but the system logs the
user out automatically. Which of the following is the BEST reason why this has occurred?
A. The Windows OS was never registered.
B. The user does not have proper permissions.
C. The userinit file is missing.
D. The System Log files were deleted.

Back 39

C. The userinit file is missing.

Front 40

A user is having difficulty installing a program in Windows Vista, as the computer appears to stall
prior to the installation. Which of the following is the BEST choice of why this is occurring?
A. Aero Settings are not enabled.
B. Power Settings need to be enabled.
C. BitLocker is scanning for corrupt software.
D. UAC is waiting for user input.

Back 40

D. UAC is waiting for user input.

Front 41

An inkjet printer is displaying a ghosted image. Which of the following is the BEST way to
troubleshoot this issue?
A. Change the paper
B. Run the printhead clean utility
C. Reinstall the print drivers
D. Reseat the printer cables

Back 41

B. Run the printhead clean utility

Front 42

When installing a new CPU into a machine, which of the following should always be used during
installation?
A. Heatsink
B. Thermal compound
C. CPU fan
D. System battery

Back 42

B. Thermal compound

Front 43

A user wants several laptops to be able to share files, without being physically attached to each
other.
Which of the following should the technician install into the computers?
A. Hub
B. VPN
C. Bluetooth
D. Wired NIC

Back 43

C. Bluetooth

Front 44

Which of the following commands would be used to test connectivity to an external website?
A. PING
B. MSCONFIG
C. NSLOOKUP
D. IPCONFIG

Back 44

A. PING

Front 45

Which of the following commands will a technician use to flush DNS?
A. NET
B. TRACERT
C. IPCONFIG
D. NSLOOKUP

Back 45

C. IPCONFIG

Front 46

Which of the following commands will a technician use to change a FAT32 file system to NTFS?
A. EDIT
B. CHKNTFS
C. FORMAT
D. CONVERT

Back 46

D. CONVERT

Front 47

When working in a SOHO environment with a machine that has been infected with a virus, which
of the following is the FIRST step the technician should take with the infected machine?
A. Remove the infected system from the network.
B. Update the antivirus software with the newest definitions.
C. Remove the user's permissions from the machine and then run a virus scan.
D. Reboot the computer in Safe Mode and run a system scan.

Back 47

A. Remove the infected system from the network.

Front 48

A user states that every print job submitted to a local printer prints out random characters. Which
of the following steps would MOST likely resolve the problem?
A. Reboot the computer and reset the printer
B. Clear the NVRAM on the printer
C. Reload the printer drivers
D. Replace the printer cable

Back 48

C. Reload the printer drivers

Front 49

Which of the following BEST describes a primary difference between PATA and SATA hard
drives?
A. SATA drives cannot share the same physical interface cable, while PATA can.
B. SATA drive data interfaces have more pins than PATA.
C. PATA drive data interfaces have fewer pins than SATA.
D. PATA drives cannot share the same physical interface cable, while SATA can.

Back 49

A. SATA drives cannot share the same physical interface cable, while PATA can.

Front 50

When replacing a processor in a desktop, which of the following also needs to be replaced?
A. Thermal compound
B. System fan
C. Heatsink
D. Power supply

Back 50

A. Thermal compound

Front 51

Which of the following should be removed FIRST before servicing a laptop?
A. Internal HDD
B. Memory
C. Main battery
D. CMOS battery

Back 51

C. Main battery

Front 52

A technician is upgrading a user's laptop with a faster hard drive. Which of the following drives
would MOST likely be used?
A. eSATA
B. PATA
C. SATA
D. Solid state

Back 52

D. Solid state

Front 53

A user states that the system time needs to be adjusted every time the user boots their machine.
Which of the following is the MOST likely cause?
A. Chipset drivers
B. BIOS firmware
C. CMOS battery
D. Power supply

Back 53

C. CMOS battery

Front 54

After installing additional memory and an additional PATA hard drive, a PC is unable to boot into
Windows.
Which of the following is the MOST likely cause?
A. Motherboard jumper settings
B. Insufficient cooling
C. Improper drive termination
D. Power supply output

Back 54

D. Power supply output

Front 55

A technician installs a hard drive in a user's machine that does not use moving parts. Which of the
following drive types did the technician install?
A. SATA
B. Solid state
C. EIDE
D. IDE

Back 55

B. Solid state

Front 56

When upgrading memory, which of the following MUST be confirmed before purchasing?
A. BIOS version
B. Bus speed
C. Number of I/O ports
D. Output voltage

Back 56

B. Bus speed

Front 57

A company plans to upgrade their desktops to allow increased utilization beyond 4GB of RAM on
each machine. Which of the following should be considered?
A. Cache size
B. OS version
C. Number of cores
D. Power consumption

Back 57

B. OS version

Front 58

When installing a 32-bit operating system, which of the following is the MAXIMUM amount of RAM
that will be recognized by the system?
A. ~2GB
B. ~3GB
C. ~4GB
D. ~6GB

Back 58

C. ~4GB

Front 59

A technician is attempting to install a RAID 0 configuration. Which of the following is the MINIMUM
amount of disks that can be used to create a RAID 0 array?
A. 1
B. 2
C. 3
D. 4

Back 59

B. 2

Front 60

A technician is attempting to install a RAID 1 configuration. Which of the following is the MINIMUM
amount of disks that can be used to create a RAID 1 array?
A. 1
B. 2
C. 3
D. 4

Back 60

B. 2

Front 61

A technician is installing a parallel PCI card. Which of the following is the IEEE standard for
parallel?
A. 802.11b
B. 1284
C. 1394
D. 802.11g

Back 61

B. 1284

Front 62

After installation of a video game, a user is experiencing slow and choppy movements as well as
freezing on the screen during game play. Which of the following is MOST likely the issue? (Select
TWO).
A. Update the driver.
B. The RAM needs to be upgraded.
C. A loose connection from the video card to the monitor.
D. The processor on the PC is failing.
E. The frame rate is too low.

Back 62

A. Update the driver.

E. The frame rate is too low.

Front 63

A classroom has a network printer on a cart that has suddenly stopped functioning. Which of the
following are the MOST likely causes? (Select TWO).
A. Loose power cord
B. Thermal compound has dried
C. Failed optical drive
D. NIC has failed
E. Network cable is damaged

Back 63

A. Loose power cord

E. Network cable is damaged

Front 64

A customer reports that a laser printer has a paper jam error at the output assembly. After a visual
inspect, there are no visible paper jams. Which of the following is the MOST likely cause? (Select
TWO).
A. Fuser flag sensor is defective
B. Transfer roller is defective
C. Exit flag sensor is defective
D. Toner cartridge is defective
E. Paper input sensor is defective

Back 64

A. Fuser flag sensor is defective

C. Exit flag sensor is defective

Front 65

A customer's laptop display panel assembly had just been replaced. The customer notices that the
wireless network adapter is enabled but detecting a weak signal. Which of the following is the
MOST likely cause?
A. The wireless card needs to be replaced.
B. The antenna wires are not connected properly.
C. The wireless drivers need to be updated.
D. The display panel is defective.

Back 65

B. The antenna wires are not connected properly.

Front 66

A technician has a laptop that is running slow and notices the fan is on high. Which of the following
should the technician try FIRST?
A. Clean the heatsink assembly of debris.
B. Turn the fan off when the AC adapter is attached.
C. Turn the fan to low in the BIOS.
D. Replace the processor and fan.

Back 66

A. Clean the heatsink assembly of debris.

Front 67

When replacing a CPU heatsink, a technician should do which of the following?
A. Upgrade the motherboard firmware
B. Reset the CMOS to default settings
C. Clean and replace the thermal compound
D. Reconfigure the necessary jumpers

Back 67

C. Clean and replace the thermal compound

Front 68

A brand new USB thumb drive is plugged into a computer and a message appears indicating that
the device can perform faster. Which of the following is causing this message?
A. The computer's USB port is 2.0.
B. The USB drivers need to be upgraded.
C. The USB jump drive is 1.0.
D. The computer's USB port is 1.0.

Back 68

D. The computer's USB port is 1.0.

Front 69

A user states that their monitor is suddenly displaying garbled images, strange colors, and leaving
cursor trails. The technician determines that the system is using an onboard graphics controller.
Which of the following is the MOST likely cause of the display problem?
A. Defective power supply
B. Fragmented hard drive
C. Outdated firmware
D. Defective RAM

Back 69

D. Defective RAM

Front 70

During boot up a system displays that a thermal event has occurred and that the system has been
halted.
Which of the following is the MOST likely cause?
A. Incorrect CMOS settings
B. A defective CPU fan
C. A defective power supply
D. Improper jumper placement

Back 70

B. A defective CPU fan

Front 71

A user attempts to plug a scanner into the front USB port of a Windows computer but the scanner
seems to not power on. Which of the following is the BEST solution to this?
A. Run Windows Update on the computer
B. Use a different USB cable
C. Use the onboard USB ports
D. Upgrade the computer's drivers

Back 71

C. Use the onboard USB ports

Front 72

A new computer does not boot after installing a pair of memory modules. Which of the following is
MOST likely the reason the computer will not boot?
A. The BIOS needs to be updated
B. The memory is defective
C. The incorrect memory is installed
D. The RAID configuration is incorrect

Back 72

C. The incorrect memory is installed

Front 73

A customer states that it takes a while to refresh their display when multitasking and switching
between windows, in Windows XP. Which of the following is the BEST way to shorten the delay
and increase response time?
A. Tell the user to use Safe Mode.
B. Disable the Windows Firewall Service.
C. Turn off the System Restore.
D. Change to Performance Mode.

Back 73

D. Change to Performance Mode.

Front 74

A technician cannot access the print queue to delete a print job. Which of the following is the
MOST likely cause of this issue?
A. Print spooler has stalled
B. Device driver has failure
C. Incorrect form is printing
D. Incompatible driver is installed

Back 74

A. Print spooler has stalled

Front 75

A computer is displaying a KMODE_EXCEPTION_NOT_HANDLED stop error message. Which of
the following is the BEST place for a technician to find out what the error message means?
A. Search engine
B. OEM website
C. OS knowledge base
D. Technical forum site

Back 75

C. OS knowledge base

Front 76

Which of the following user groups by default can install programs? (Select TWO).
A. Users
B. Guests
C. Administrators
D. Backup Operators
E. Power Users

Back 76

C. Administrators

E. Power Users

Front 77

Which of the following user groups is BEST for limited one-time use of a computer?
A. Users
B. Administrators
C. Guests
D. Power Users

Back 77

C. Guests

Front 78

Which of the following will translate an IP address to a FQDN?
A. tracert
B. nslookup
C. ipconfig
D. netsh

Back 78

B. nslookup

Front 79

A PC does not register all of the installed memory during POST. Which of the following should be
performed FIRST?
A. Verify the memory speed is correct for this PC.
B. Rotate all the DIMMs individually in and out of the memory slots until all DIMMs have been
checked.
C. Remove all but the minimum required amount for the PC and restart.
D. Perform a BIOS firmware upgrade.

Back 79

B. Rotate all the DIMMs individually in and out of the memory slots until all DIMMs have been
checked.

Front 80

A user states while making several attempts to install a new version of their graphics application,
they
place the disk in the drive and the LED blinks but nothing happens. Which of the following is the
FIRST
action to perform?
A. Clean the drive with an approved cleaning disk.
B. Check the media for scratches or cracks.
C. Replace the drive with a known good one.
D. Verify the type of media and drive.

Back 80

D. Verify the type of media and drive.

Front 81

After adding a new EIDE DVD-RW drive to a PC, it does not show up in POST. Which of the
following should be performed FIRST?
A. Verify the jumper settings for the devices on the bus.
B. Remove all devices and add one at a time.
C. Replace the existing CD-ROM drive with a known good unit.
D. Replace the new DVD-RW drive with a known good unit.

Back 81

A. Verify the jumper settings for the devices on the bus.

Front 82

Which of the following MUST be performed when replacing a CPU in a PC?
A. Remove old compound, clean both items and replace the thermal compound.
B. Remove old compound, clean the heat sink and replace the thermal compound.
C. Remove old compound, clean the CPU and add new thermal compound.
D. Reuse the old thermal compound if it is less than six months old.

Back 82

A. Remove old compound, clean both items and replace the thermal compound.

Front 83

Which of the following would MOST likely need to be replaced if there is no video present on the
laptop screen but there is video to an external monitor?
A. LCD panel
B. RAM
C. Video card
D. Video drivers

Back 83

A. LCD panel

Front 84

After POST, the error message 'Invalid system disk. Replace and press any key' appears. Which
of the following is MOST likely the cause?
A. There is a non-bootable CD in the CD-ROM drive.
B. There is a non-bootable DVD in the DVD-ROM drive.
C. There is a non-bootable Blu-Ray in the Blu-Ray drive.
D. There is a non-bootable floppy in the floppy drive.

Back 84

D. There is a non-bootable floppy in the floppy drive.

Front 85

When receiving the error message 'One or more services failed to start' at the Windows login
screen, which of the following locations could a technician look to find information about the
services that have failed?
A. C:\Windows\Logs
B. Device Manager
C. msinfo32
D. Event Viewer

Back 85

D. Event Viewer

Front 86

Which of the following could be disabled to improve performance and response, in Windows Vista,
on a computer with an older video card?
A. Desktop Icons
B. Aero
C. Task Manager
D. UAC

Back 86

B. Aero

Front 87

A Windows XP system has been badly infected with malware. The technician notices that the
malware is
making repeated attempts to broadcast over the network from activity seen on the local firewall.
Which of
the following Windows XP startup option would be the SAFEST way to remove the malware?
A. Use the Safe Mode with Networking option
B. Use the Safe Mode option
C. Use the Enable Boot Logging option
D. Use the Last Known Good Configuration option

Back 87

B. Use the Safe Mode option

Front 88

A technician is sent out to a client's office to solve an issue involving a machine which has
numerous Windows XP service failures upon startup. Which of the following would be the FIRST
place to check for information on this?
A. Event Viewer
B. MSCONFIG
C. Services MMC
D. Group Policy Editor

Back 88

A. Event Viewer

Front 89

A technician is repairing a laptop with a video issue. The display of the laptop shows a very faint
image of the Windows desktop, and works fine when connected to an external display. Which of
the following has MOST likely failed on the unit?
A. VGA port
B. Inverter
C. Video memory
D. Onboard video

Back 89

B. Inverter

Front 90

A technician has a laptop in for repair with a consistent video corruption issue. The issue is seen
on the local display and on an external monitor. The issue happens on the BIOS setup screen as
well as within Windows. Which of the following laptop components is MOST likely failing?
A. VGA port
B. LCD display
C. Onboard video card
D. Inverter

Back 90

C. Onboard video card

Front 91

A new processor was recently installed on a one year old motherboard, replacing the original
processor.
The processor is on the motherboard's supported processor list and was double checked for
proper
installation. However, the PC refuses to POST properly and displays no video onscreen. Which of
the
following is the MOST likely issue?
A. Too much thermal paste was used on the processor and it is preventing boot.
B. The motherboard needs to have its PWD jumper removed before the first boot.
C. The motherboard needs to have the most recent BIOS version installed.
D. The motherboard needs to have a newer CMOS chip installed.

Back 91

C. The motherboard needs to have the most recent BIOS version installed.

Front 92

A desktop PC is connected to the company's LAN through a wireless 802.11g PCI card. The office
does not have available wired network ports. The user reports extensive Internet slowdown and
drops. After investigation, the wireless router being used is found to support the latest in WiFi
technology. Which of the following wireless card types would BEST suit this scenario?
A. An 802.11n WiFi card
B. An 802.11a WiFi card
C. An 802.11b WiFi card
D. Two 802.11g WiFi cards

Back 92

A. An 802.11n WiFi card

Front 93

A laptop has been scheduled to have its internal wireless upgraded with an 802.11n card. Which
of the following card types would the technician purchase to accomplish this?
A. ISA card
B. Mini PCI Express card
C. PCMCIA card
D. Smart card

Back 93

B. Mini PCI Express card

Front 94

Which of following can be used to verify if SMTP is accepting connections?
A. NET USE 127.0.0.2:5900
B. TELNET 127.0.0.1 -p 25
C. SSH 127.0.0.2
D. PING 127.0.0.1 -p 5901

Back 94

B. TELNET 127.0.0.1 -p 25

Front 95

Which of the following tools is used to test the network connection from a wall to the computer?
A. PSU tester
B. Cable tester
C. Multimeter
D. Loopback plug

Back 95

B. Cable tester

Front 96

Which of the following tools can be used to test if voltage is being distributed out of a PSU 24-pin
connection? (Select TWO).
A. Loopback plug
B. Extension magnet
C. Power supply tester
D. Multimeter
E. Cable tester

Back 96

C. Power supply tester

D. Multimeter

Front 97

Which of the following tools can be used to test if a 24-pin power cable is outputting correct
voltage?
A. Cable tester
B. Wrist strap
C. Multimeter
D. Loopback plug

Back 97

C. Multimeter

Front 98

A user reports that their computer is unable to connect to certain web pages. An error message
appears stating 'the page cannot be displayed'. Which of the following commands can be used to
correct this?
A. ipconfig /displayDNS
B. ipconfig /renew
C. ipconfig /release
D. ipconfig /flushDNS

Back 98

D. ipconfig /flushDNS

Front 99

A Windows 2000 machine with multiple user profiles has been responding slowly. The technician
has determined that the probable cause is extreme fragmentation of the hard drive. The current
user needs to get back to work as quickly as possible. Which of the following actions will help to
speed up the defragmentation process?
A. Index the hard drive
B. Delete the temp IE content folders
C. Increase the size of the paging file
D. Set a new system restore point

Back 99

B. Delete the temp IE content folders

Front 100

A user has been migrated from Windows 2000 to Windows XP. The user can no longer see file
extensions.
Which of the following is the BEST way to address this user's concern?
A. Inform the user that by default Windows XP does not display known file types.
B. Reconfigure the default setting from Tools > Folder Options > File Types.
C. Reconfigure the default setting from Tools > Folder Options > General.
D. Reconfigure the default setting from Tools > Folder Options > View > Advanced Settings.

Back 100

D. Reconfigure the default setting from Tools > Folder Options > View > Advanced Settings.

Front 101

A technician finished installing a processor and is going to install the heatsink next. Which of the
following should the technician perform before installing the heatsink?
A. Turn on CPU fan
B. Update chipset drivers
C. Apply thermal compound
D. Install a case fan

Back 101

C. Apply thermal compound

Front 102

A technician would like to review the .NET Framework, Services and Disk Management all at
once, while working on a workstation. Which of the following user interfaces would the technician
use?
A. msconfig
B. MMC
C. Task Manager
D. Control Panel

Back 102

B. MMC

Front 103

A customer wants an older hard drive installed in their computer and states it is an EIDE drive.
Which of the following interfaces would the drive MOST likely connect to?
A. SAS
B. SCSI
C. SATA
D. PATA

Back 103

D. PATA

Front 104

When replacing components in a laptop, which of the following components is MOST likely in a
Mini PCI slot?
A. Wireless card
B. DDR SDRAM
C. Trusted platform module
D. Hard drive

Back 104

A. Wireless card

Front 105

A user reports that their onboard RJ-45 jack is damaged and will no longer function. Which of the
following
will provide this jack as an alternative to replacing the motherboard?
A. Install a USB serial adapter
B. Connect to a USB hub
C. Use an external modem
D. Use an Ethernet card

Back 105

D. Use an Ethernet card

Front 106

Which of the following tools fastens an RJ-45 adapter to the end of a CAT5 UTP cable?
A. Crimper
B. Cable stripper
C. Punch down tool
D. Solder iron

Back 106

A. Crimper

Front 107

A user's document will not print, and as a result sends the same print job several times to the
printer. A technician notices that the print queue is still waiting for the first job to finish before
printing successive jobs. Which of the following would BEST resolve this issue?
A. Restart the print spooler service
B. Delete the files in C:\Windows\Spool32\
C. Delete all print jobs after the first one
D. Print a Windows test page

Back 107

A. Restart the print spooler service

Front 108

A user has a monochrome laser printer that recently has started printing dark lines on all printed
pages.
Replacing the toner does not resolve the issue. Which of the following could cause this issue?
A. The drum is scratched
B. Piezoelectric jet malfunction
C. Paper thickness is too high
D. Toner is recycled

Back 108

A. The drum is scratched

Front 109

A user named 'Admin' receives a new laptop with Windows Vista installed. By default, where
would the user's documents be stored?
A. C:\Users\Admin\Documents
B. C:\Documents and Settings\Admin\My Documents
C. C:\Users\Admin\My Documents
D. C:\Documents and Settings\Admin\Documents

Back 109

A. C:\Users\Admin\Documents

Front 110

Where are 64-bit programs installed by default in Windows Vista?
A. C:\Program Files (x64)\
B. C:\Program Files\
C. C:\Program Files\64\
D. C:\Program Files (x86)\

Back 110

B. C:\Program Files\

Front 111

A support technician wants to help a user, in a different city, navigate a new software program.
Which of the following will allow the user and technician to view and control the Windows XP PC
desktop simultaneously?
A. Terminal Services
B. Remote Assistance
C. Routing and Remote Access Service
D. Remote Desktop

Back 111

B. Remote Assistance

Front 112

Which of the following is an MMC that links to other MMCs like Services, Disk Management and
Event Viewer?
A. Component Services
B. Computer Management
C. System Properties
D. Security Center

Back 112

B. Computer Management

Front 113

After a reboot, an error pops up during logon stating that 'A driver or service failed to start'. Where
should a technician look to view additional information about this issue?
A. Event Viewer
B. C:\Windows\System32\LogFiles
C. System Properties
D. DXDIAG

Back 113

A. Event Viewer

Front 114

A technician wants to add a second access point to an office space. The first access point is set to
channel
6. Which of the following channels should the technician use to avoid channel overlaps? (Select
TWO).
A. 1
B. 3
C. 4
D. 8
E. 9
F. 11

Back 114

A. 1

F. 11

Front 115

Which of the following use regular analog telephone lines to connect to the Internet? (Select
TWO).
A. Cellular
B. Cable
C. Dial-up
D. Fiber
E. DSL

Back 115

C. Dial-up

E. DSL

Front 116

After cleaning a virus off of a system, the system seems to become re-infected with the same virus
on
every reboot. Which of the following should be done prior to removing the virus again?
A. Update the spam filter
B. Restart RPC service
C. Disable the firewall
D. Disable system restore

Back 116

D. Disable system restore

Front 117

A user is trying to update a file on a shared drive, but an error says the file is read only. A
technician
checks the user's NTFS permissions and verifies that the user is set to Full Control and the file's
properties
do not list it as Read Only. Which of the following is MOST likely the cause?
A. The UAC is set too high on the user's machine.
B. The share permissions are incorrect.
C. The file is encrypted.
D. The file level permissions are incorrect.

Back 117

B. The share permissions are incorrect.

Front 118

Which of the following alerts a user on a Windows Vista PC that system settings are going to be
changed, dims the screen and gives the user the opportunity to reject the change?
A. NTFS
B. BitLocker
C. Aero
D. UAC

Back 118

D. UAC

Front 119

A technician is installing a new operating system onto a PC by booting off of the OS installation
CD. This
computer already has a bootable partition on the primary hard drive that will be deleted during the
installation. The PC will not boot from the CD. Where should the technician look to troubleshoot
this
problem?
A. Hard drive setup program
B. Operating system's boot settings
C. BIOS
D. CMOS

Back 119

C. BIOS

Front 120

A technician is installing an additional CD-ROM drive into a functioning computer. After
installation, the CD-ROM drive powers on but then off. Which of the following is the MOST likely
cause of the problem?
A. Incorrect driver is installed
B. Insufficient power supply wattage
C. Incompatible CD-ROM drive
D. Out-of-date BIOS

Back 120

B. Insufficient power supply wattage

Front 121

To verify network continuity and hop by hop statistics, which of the following commands can be
used?
A. ping
B. ipconfig
C. net stat
D. tracert

Back 121

D. tracert

Front 122

In Windows XP, where is the default user profile located?
A. C:\Windows
B. C:\Users
C. C:\Documents and Settings
D. C:\Program Files

Back 122

C. C:\Documents and Settings

Front 123

A technician needs to configure software RAID1 using Windows XP. Which of the following drive
statuses would allow this configuration?
A. Healthy
B. Online
C. Active Allocating
D. Dynamic

Back 123

D. Dynamic

Front 124

A technician is troubleshooting a performance problem with a PC. When looking at the Task
Manager Process List, only a few processes are listed. Which of the following should be done to
view all of the processes on a PC?
A. Configure guest rights on the PC
B. Configure backup user rights on the PC
C. Select show processes from all users
D. Login as the user and then view the task list

Back 124

C. Select show processes from all users

Front 125

When attempting to boot a PC, the POST process completes without error. The PC then displays,
'non system disk or disk error'. Which of the following would MOST likely cause the issue?
A. Out-of-date BIOS
B. Invalid motherboard jumper settings
C. Failing power supply
D. Floppy disk in the drive

Back 125

D. Floppy disk in the drive

Front 126

A number of printers have been installed on a local PC and are functioning normally. After a few
days of use, users report that they are unable to print, and cannot see any of the installed printers.
When opening the Printers and Faxes control panel applet, none of the printers are shown. Which
of the following can be done to resolve this issue?
A. Update the print drivers
B. Start the print spooler
C. Check the permissions on the printers
D. Reinstall the printers

Back 126

B. Start the print spooler

Front 127

During system startup, many applications are starting that are not needed. Which of the following
can be used to evaluate all startup applications?
A. Computer Management Utility
B. Add/Remove Programs
C. Autoexec.bat file
D. MSCONFIG

Back 127

D. MSCONFIG

Front 128

A user is able to send email, but receives an error when trying to receive email. Which of the
following server settings should be checked?
A. HTTP
B. POP3
C. SMTP
D. FTP

Back 128

B. POP3

Front 129

Which of the following tools can be used to securely connect to a remote system?
A. RCMD
B. SSH
C. TELNET
D. HTTP

Back 129

B. SSH

Front 130

Which of the following features should be configured to allow external users to connect to a local
server connected to a SOHO router?
A. MAC address clone
B. Port forwarding
C. Advanced routing
D. DHCP settings

Back 130

B. Port forwarding

Front 131

A SOHO router is being used for connectivity to the Internet. Which of the following is the
MAXIMUM distance that a computer can be from the router, assuming CAT5 cabling is in use?
A. 50 meters (164 feet)
B. 100 meters (328 feet)
C. 150 meters (492 feet)
D. 200 meters (656 feet)

Back 131

B. 100 meters (328 feet)

Front 132

A technician is attempting to remove a number of viruses from an infected system. The antivirus
software in use is fully updated and has detected the viruses. However, a message stating that the
file is in use appears when the technician tries to quarantine or delete the infected files. Which of
the following can be done to resolve this issue?
A. Change the permissions on the file.
B. End the running process.
C. Run the antivirus scan again.
D. Use the command line to delete the file.

Back 132

B. End the running process.

Front 133

Before scanning for viruses with an antivirus application, which of the following should be done
FIRST?
A. Disable the wireless NIC.
B. Update the virus definitions.
C. Disable the UAC.
D. Enable file indexing for faster performance.

Back 133

B. Update the virus definitions.

Front 134

Which of the following file attributes is used to show that a file has changed since the last time it
was backed up?
A. A
B. S
C. I
D. H

Back 134

A. A

Front 135

A technician needs to replace the motherboard for a laptop. Which of the following tools should be
used?
A. Multimeter
B. Compressed air
C. Power supply tester
D. Plastic screwdriver

Back 135

D. Plastic screwdriver

Front 136

A technician notices that the wired keyboard stops functioning. Even after multiple replacements,
the keyboard still does not work. Which of the following can be used to determine the problem?
A. Loopback plug
B. Power supply tester
C. Wrist strap
D. Multimeter

Back 136

A. Loopback plug

Front 137

A user states that the printer is printing blank pages after replacing the toner. Which of the
following is MOST likely the cause?
A. Incorrect paper is being used
B. Toner still has the plastic strip on it
C. The memory is full
D. The pickup rollers are damaged

Back 137

B. Toner still has the plastic strip on it

Front 138

A user states that the printer is printing unknown characters when printing a picture. Which of the
following is the MOST likely cause?
A. Corrupted drivers
B. Imaging unit is damaged
C. Fuser is damaged
D. Memory is full

Back 138

A. Corrupted drivers

Front 139

Which of the following ping commands would a technician use to ping continuously?
A. PING -l
B. PING -R
C. PING -t
D. PING -a

Back 139

C. PING -t

Front 140

In which of the following locations would the public user profile 'My Documents' folder be located in
Windows Vista?
A. C:\Documents and Settings\Public Documents
B. C:\Users\Public\Public Documents
C. C:\Users\Shared Documents
D. C:\Documents and Settings\All Users\Shared Documents

Back 140

B. C:\Users\Public\Public Documents

Front 141

Which of the following is the location of the system fonts in Windows XP?
A. C:\Windows\I386\Fonts
B. C:\Windows\Fonts
C. C:\Windows\System32\Fonts
D. C:\Program Files\Common Files\Fonts

Back 141

B. C:\Windows\Fonts

Front 142

In which of the following locations are the temporary Internet files stored for 'User' in Windows XP?
A. C:\Users\User\Local Settings
B. C:\Documents and Settings\User\Local Settings\
C. C:\Documents and Settings\Application Data
D. C:\Users\User\AppData\Local

Back 142

B. C:\Documents and Settings\User\Local Settings\

Front 143

A user reports that the computer's hard drive is constantly running and the hard drive light is
constantly flashing. Which of the following tools would be used to resolve this issue without losing
data?
A. chkdsk
B. fdisk
C. defrag
D. format

Back 143

C. defrag

Front 144

A user states that a message pops-up during Windows startup stating that it cannot find a program
to run. Which of the following tools would be used to delete the entry from running again?
A. SCANDISK
B. DEFRAG
C. REGEDIT
D. Add/Remove Programs

Back 144

C. REGEDIT

Front 145

A user reports that the workstation will not boot up and a missing NTLDR error appears. Which of
the following steps can be performed to resolve this issue without losing data?
A. Reinstall the Windows OS
B. Format the root drive
C. Boot into Safe Mode
D. Change the boot order

Back 145

D. Change the boot order

Front 146

Which of the following programs runs on port 22?
A. Telnet
B. FTP
C. SMTP
D. SSH

Back 146

D. SSH

Front 147

Which of the following protocols allows a user to store email on the server but synchronize it to a
mail application?
A. IMAP
B. SNMP
C. SMTP
D. POP3

Back 147

A. IMAP

Front 148

A technician wants to prevent employees from installing software on company computers. In which
of the following groups should the employee accounts be placed?
A. Power Users
B. Users
C. Guests
D. Administrators

Back 148

B. Users

Front 149

While disassembling a laptop the FIRST thing that should be done is:
A. organize parts.
B. refer to manufacturer documentation.
C. document and label cable and screw locations.
D. gather appropriate tools.

Back 149

B. refer to manufacturer documentation.

Front 150

A user reports that their LCD is no longer displaying an image. While inspecting the laptop, the
technician discovers that the LCD is actually displaying an image but it can only be seen in a
darkened environment.
Which of the following is MOST likely to be the problem?
A. The video card is not functioning.
B. The brightness control is not functioning.
C. The video controller is not providing proper voltage.
D. The inverter is not functioning.

Back 150

D. The inverter is not functioning.

Front 151

A customer brings in a laptop stating that it will power up only if the power supply pin is pushed in
and if the user releases the pressure the laptop shuts off. Upon inspection, the technician
discovers the DC jack is broken. Which of the following should the technician tell the customer?
A. The DC jack may be able to be replaced if other damage is not present.
B. The only remedy for this problem is to order a replacement motherboard.
C. The DC jack cannot be repaired, the laptop must be replaced.
D. The power supply needs to be upgraded to handle the number of external devices present.

Back 151

A. The DC jack may be able to be replaced if other damage is not present.

Front 152

A customer's laptop power supply has failed. The customer has several working power supplies
from other laptops; the pins fit the DC jack and power up the laptop. The customer wants to know
which PSU would be usable. The customer's laptop has the following power rating: 75w 19.5v
4.6amps. Which of the following power supply ratings would be BEST for the customer's laptop?
A. 60w 19.5v 4.6amps
B. 75w 19v 2.0amps
C. 90w 18v 1.7amps
D. 90w 19.5v 4.6amps

Back 152

D. 90w 19.5v 4.6amps

Front 153

Which of the following components is found in a display panel assembly?
A. Inverter
B. DC converter
C. DVI adapter
D. Video memory

Back 153

A. Inverter

Front 154

A computer is able to power on but it will not boot to BIOS. Which of the following is MOST likely the problem?
A. Modem
B. Motherboard
C. CMOS battery
D. Sound card

Back 154

B. Motherboard

Front 155

A technician installed an FDD in a computer. The technician can insert and remove disks, but the
computer is not acknowledging that an FDD is installed. Which of the following is MOST likely the
problem?
A. Floppy drive needs to be cleaned in order to read the disks.
B. Floppy drive needs to be enabled in system BIOS.
C. The computer is not compatible with floppy drives.
D. The floppy disk need to be formatted before being used.

Back 155

B. Floppy drive needs to be enabled in system BIOS.

Front 156

A technician plugged in an external HDD. A message appears and shows that the device can
perform faster. Which of the following will cause this message?
A. The computer has USB 1.1 ports.
B. The computer has USB 2.0 ports.
C. The external HDD is using FireWire.
D. The external HDD is using USB 1.1.

Back 156

A. The computer has USB 1.1 ports.

Front 157

A technician is installing a video card on a PC. The PC has an existing onboard video card. After
the new
video card is installed it will not display an image. Which of the following is MOST likely the
problem?
A. The onboard video card is not compatible with the new video card.
B. The video card firmware needs to be updated.
C. The onboard video card needs to be disabled in BIOS.
D. The motherboard firmware needs to be updated.

Back 157

C. The onboard video card needs to be disabled in BIOS.

Front 158

Which of the following processor specifications should be used to reduce power consumption?
A. 45W
B. 65W
C. 75W
D. 95W

Back 158

A. 45W

Front 159

A user states that their laptop keyboard is erratic and does not always recognize keystrokes.
Which of the following should the technician check FIRST?
A. Firmware version
B. Cable connection between the keyboard and motherboard
C. Numlock status
D. Latest keyboard drivers are loaded

Back 159

B. Cable connection between the keyboard and motherboard

Front 160

: 765A user states that the mouse pointer on their laptop seems to jump around erratically and
repositions the cursor while they are typing. Which of the following is the MOST likely cause?
A. A virus has infected the computer and needs to be removed.
B. The hard drive is fragmented and is causing system instability.
C. The mouse drivers are out of date or corrupted.
D. The user is inadvertently swiping their palm across the touchpad.

Back 160

D. The user is inadvertently swiping their palm across the touchpad.

Front 161

A user states that their laptop touchpad is no longer responding. Which of the following should the
technician check FIRST?
A. The driver is corrupted.
B. The Numlock is turned on.
C. The touchpad has been turned off.
D. The cable has become disconnected.

Back 161

C. The touchpad has been turned off.

Front 162

A PC user has purchased a new video card that meets the video RAM requirement for the
installation of a new version of accounting software. The card will not insert in the PC. Which of
the following could be the problem presented with the new video card?
A. The PC does not have the correct slot.
B. The PC uses onboard video.
C. The new video card has too much memory.
D. The new video card does not include drivers.

Back 162

A. The PC does not have the correct slot.

Front 163

Which of the following RAID levels would be MOST effective at providing fault tolerance given
three hard drives?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10

Back 163

C. RAID 5

Front 164

When a secondary PATA hard drive is installed on the same chain as another device, it is not
recognized by the system at POST. Which of the following MUST be done to ensure the new drive is recognized properly?
A. Move the secondary drive to a chain that has no other device on it.
B. Set the BIOS to send commands through the first device to the second.
C. Set the jumper on the secondary drive to the slave position.
D. Flash the firmware of the secondary drive to match the other device.

Back 164

C. Set the jumper on the secondary drive to the slave position.

Front 165

A user reports that each time their computer boots up the user needs to set the correct date and
time.
Which of the following would MOST likely remedy this problem?
A. Replace the CMOS battery
B. Flash the BIOS firmware
C. Flash the hard drive firmware
D. Replace the power supply

Back 165

A. Replace the CMOS battery

Front 166

A user states that their desktop cannot power on. The desktop was just shipped from overseas.
Which of the following is the MOST likely cause of this problem?
A. The hard drive has suffered catastrophic failure due to changes in altitude and pressure.
B. The user has not obtained the proper OS licenses for use in the current country.
C. The WEP key that was used in the other country is not valid in the present location.
D. The voltage selector switch on the power supply is in the wrong position.

Back 166

D. The voltage selector switch on the power supply is in the wrong position.

Front 167

A display on a laptop has become very dim, almost unable to be seen. Which of the following
components is the MOST likely cause of this problem?
A. Video card
B. Inverter board
C. AC adapter
D. Processor

Back 167

B. Inverter board

Front 168

A laptop stops during the boot process and displays an error that says the 'power supply
connected will not allow for proper charging'. Which of the following is the MOST likely cause?
A. Adapter does not supply correct amperage.
B. Adapter does not supply correct voltage.
C. Adapter does not supply a ground.
D. Adapter does not supply enough wattage.

Back 168

D. Adapter does not supply enough wattage.

Front 169

A technician plugs in a machine and notices it will not power on. The technician verifies the wall
socket is powered on and that the components in the machine were tested prior to assembly.
Once all connections on the motherboard are verified, which of the following would be the NEXT
step?
A. Check the reset button on the front of the machine.
B. Install a new motherboard.
C. Check the voltage selector switch on power supply.
D. Install a new power supply.

Back 169

C. Check the voltage selector switch on power supply.

Front 170

A user is reporting a loud grinding sound when the machine is powered on. The machine loads
into windows and the user does not notice any performance issues. Which of the following is the
MOST likely cause of the noise?
A. Power supply failure
B. Bad HD
C. Bad fan
D. Faulty CD-Rom

Back 170

C. Bad fan

Front 171

A user wants to be able to receive help from a coworker that is located outside the company's
local office.
Which of the following MUST be enabled to allow the user to watch and interact with the coworker
simultaneously?
A. Remote Desktop
B. Telnet
C. Computer Management
D. Remote Assistance

Back 171

D. Remote Assistance

Front 172

A new floppy drive was just installed into a PC. The drive powers on at system boot but the status
LED does not turn off during operation. Which of the following is MOST likely the issue?
A. The power cable was installed incorrectly and needs to be flipped.
B. The floppy drive was not enabled within the motherboard's BIOS.
C. The FDD cable was installed incorrectly and needs to be flipped.
D. A Molex power cable was used instead of a Berg cable.

Back 172

C. The FDD cable was installed incorrectly and needs to be flipped.

Front 173

Which of the following is the MOST likely choice used on an external hard disk enclosures?
A. S-video
B. Molex
C. FireWire
D. DVI

Back 173

C. FireWire

Front 174

A technician has a PC with a Quad-Core CPU which refuses to show multiple cores within
Windows Vista.
Which of the following is the FIRST step the technician should take?
A. The BIOS needs to be upgraded to support multiple cores.
B. Enable Multi-Core Processing in the BIOS.
C. Enable Virtualization in the BIOS.
D. Reinstall the Windows operating system.

Back 174

B. Enable Multi-Core Processing in the BIOS.

Front 175

A technician is trying to install Windows XP Professional x64 edition on a Pentium 4 based
system. The installation refuses to complete multiple times. Which of the following is the MOST
likely reason for the problem?
A. The drive was formatted incorrectly.
B. Proper SATA drivers during Windows setup did not load correctly.
C. Pentium 4 systems can only run with Windows Vista.
D. Pentium 4 systems are not 64-bit enabled.

Back 175

D. Pentium 4 systems are not 64-bit enabled.

Front 176

Where can a user find the System32 folder on a Windows Vista x64 system?
A. C:\Windows\System32 (x64)
B. C:\Windows\System
C. C:\Windows\System32
D. C:\Windows (x64)\System32

Back 176

C. C:\Windows\System32

Front 177

A Windows Vista machine is hosting a shared company spreadsheet. The file has been configured
for Full Control on the entire Accounting user group. However, the Modify and Read & Execute
options were left with Deny checkmarks. Will the users be able to access the file?
A. Yes, since Full Control allowance takes precedence over all other possible permissions.
B. No, the system will make the file invisible due to the conflicting permission settings.
C. No, since Deny rules always take precedence over Allow rules.
D. Yes, since Allow rules always take precedence over Deny rules.

Back 177

C. No, since Deny rules always take precedence over Allow rules.

Front 178

A technician has replaced a video card with another manufacturer's video card. The driver
installation does not complete. Which of the following steps should the technician take FIRST?
A. Roll back the driver.
B. Install the original video card and reboot.
C. Delete the monitor.
D. Remove the video card and reboot.

Back 178

A. Roll back the driver.

Front 179

A user states that when the user copies files from 'My Documents' to a network share, the files are
no longer available locally. Which of the following BEST describes the reason the files are no
longer visible?
A. The user copied to a read-only folder share.
B. The user changed the attributes of the files.
C. The user copied the files from the local My Documents folder.
D. The user moved instead of copied the files.

Back 179

D. The user moved instead of copied the files.

Front 180

Which of the following would be BEST to test with a multimeter?
A. Hard drive
B. Power supply
C. SATA port
D. HDMI port

Back 180

B. Power supply

Front 181

A technician is deploying a new computer. Which of the following requires proper configuration of
an external switch to function properly?
A. Cache
B. Memory
C. BIOS
D. Power supply

Back 181

D. Power supply

Front 182

A technician is upgrading a computer, and the user is concerned with cooling capacity. Which of
the following will MOST likely provide variable cooling levels based on electrical signals from the
system?
A. Thermal compound
B. Processor core
C. CPU fan
D. Heatsink

Back 182

C. CPU fan

Front 183

A technician has been asked to replace the case fan in a personal computer. Which of the
following should the technician be MOST aware of when replacing the fan?
A. Manufacturer compatibility
B. RPM ratings compatibility
C. Proper bearing type
D. Proper airflow direction

Back 183

D. Proper airflow direction

Front 184

A system with integrated graphics is displaying video artifacts. Which of the following is the MOST
likely cause?
A. Defective hard drive
B. Defective CPU fan
C. Defective system RAM
D. Defective monitor

Back 184

C. Defective system RAM

Front 185

A change has been made to the system that is not allowing access to the BIOS, the machine will
not POST. Which of the following is the FIRST action that the technician should perform?
A. Remove the CMOS battery
B. Use the CMOS jumper to reset the BIOS
C. Flash the CMOS
D. Access Advanced BIOS settings and reset

Back 185

B. Use the CMOS jumper to reset the BIOS

Front 186

A digital mixer requires the fastest speed possible to operate at its optimal level of performance.
Which of
the following connections provides the FASTEST transmit/receive speed when connected to the
computer?
A. USB
B. Parallel
C. IEEE 1394b
D. PS/2

Back 186

C. IEEE 1394b

Front 187

A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate
that the
printer is jammed. Which of the following should be performed NEXT?
A. Power cycle the printer
B. Print a test page
C. Remove all the paper trays and restart the printer
D. Remove and replace the roller

Back 187

A. Power cycle the printer

Front 188

Which of the following tools is scheduled and performed automatically in Windows Vista by
default?
A. Performance Monitor
B. Defrag
C. MSCONFIG
D. NTBACKUP

Back 188

B. Defrag

Front 189

Which of the following is the BEST environment to use when scanning for viruses?
A. Safe Mode with Networking
B. Last know Good Configuration
C. Debugging Mode
D. Safe Mode

Back 189

D. Safe Mode

Front 190

Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT
monitor?
A. Anti-static pad
B. Anti-static wrist strap
C. Rubber gloves
D. Multimeter

Back 190

B. Anti-static wrist strap

Front 191

A user receives an error message stating, 'Invalid Boot Disk' after restarting their system. Which of
the following is the FIRST thing the technician should check?
A. If a blank hard drive has been installed
B. If a non-bootable disk is the floppy drive
C. If the system has suffered a power failure
D. If the system has an unauthorized administrator account

Back 191

B. If a non-bootable disk is the floppy drive

Front 192

Which of the following switches is used to start System File Checker immediately?
A. SFC /SCANONCE
B. SFC /SCANNOW
C. SFC /REVERT
D. SFC /SCANBOOT

Back 192

B. SFC /SCANNOW

Front 193

A user has just installed an application that is causing system instability and lock-ups and is not
allowing a
clean uninstall. To resolve this issue, the technician should:
A. power cycle the system completely.
B. run an on-demand virus scan.
C. perform a system restore.
D. check the installation event logs.

Back 193

C. perform a system restore.

Front 194

A user states that all their incoming mail is showing that it is behind three hours. All other users
have the correct time. Which of the following should the technician check?
A. The system's local time settings
B. The system's O/S version and patch status
C. The system's network configuration
D. The mail server's configuration

Back 194

A. The system's local time settings

Front 195

A technician has noticed that all print-outs from a particular printer have a repeating pattern where
the ink's opacity is different. Which of the following should the technician check?
A. The fuser
B. The print drivers
C. The data cable
D. The toner

Back 195

A. The fuser

Front 196

Which of the following actions should a technician take when installing a maintenance kit to avoid
further alert messages?
A. Update the print drivers
B. Reset the page count
C. Replace the power cable
D. Power cycling before and after install

Back 196

B. Reset the page count

Front 197

Users have stated that all their printouts from a networked printer consist of random characters.
The technician should:
A. perform a virus scan.
B. replace the fuser.
C. reinstall the printer drivers.
D. reinstall the printer firmware.

Back 197

C. reinstall the printer drivers.

Front 198

A new network printer was installed at a company. Now no one can access the network printer
and one user is unable to access network resources. Which of the following is the MOST likely
problem?
A. The ARP table has been corrupted.
B. The printer has outdated firmware.
C. The printer was assigned an IP address already in use.
D. The printer has a faulty network interface card.

Back 198

C. The printer was assigned an IP address already in use.

Front 199

Failing to clean or properly maintain a printer's transfer rollers will likely result in:
A. power supply overheating.
B. paper jamming.
C. automatic power cycling.
D. print spooler corruption.

Back 199

B. paper jamming.

Front 200

Which of the following commands will perform a full disk check, including free space, when fixing
corrupt sectors and transferring data on a NTFS-formatted hard drive?
A. CHKDSK /R
B. CHKDSK /F
C. CHKDSK /C
D. CHKDSK /I

Back 200

A. CHKDSK /R

Front 201

Which of the following commands would verify the health of the sectors on a hard drive and
recover data on damaged sectors?
A. TRACERT
B. SFC
C. CHKDSK
D. NSLOOKUP

Back 201

C. CHKDSK

Front 202

A technician finds that a system is getting a 169.254.0.x address when an IPCONFIG is
performed. This shows that the system is:
A. not getting an IP address from the DHCP server.
B. set up as a network repeater.
C. incorrectly configured to the DHCP server.
D. configured correctly for a static IP address.

Back 202

A. not getting an IP address from the DHCP server.

Front 203

Which of the following examines recent alerts and errors relating to system applications?
A. Event Viewer
B. Task Manager
C. System Update
D. System Restore

Back 203

A. Event Viewer

Front 204

A user states that their machine will not boot due to blue screen errors. The technician wants the
most complete data regarding the errors. The technician sets the hard drive settings to slave in the
affected drive and debugs the:
A. registry hives.
B. minidump files.
C. temp files.
D. system pagefile.

Back 204

B. minidump files.

Front 205

A user's machine has been infected with a virus. After running a scan, the threat was unable to be
removed completely. The system contains licensed applications, so a re-image is the last resort.
The NEXT step the technician should take is:
A. modify the system hostfile.
B. install a second antivirus scanner and run it alongside the first.
C. boot into safe mode and run the antivirus scan again.
D. remove all DLLs in the system directory.

Back 205

C. boot into safe mode and run the antivirus scan again.

Front 206

A technician is troubleshooting a network and wants to test the path to a networked device. Which
of the
following commands should be used?
A. TRACERT
B. IPCONFIG
C. TELNET
D. PING

Back 206

A. TRACERT

Front 207

The local library has several public desktops and is concerned about PCs being opened and
components being stolen. Which of the following could prevent this?
A. Secure the PCs to the table with cable locks.
B. Install biometrics to track user access and identities.
C. Install real-time system resource monitoring software.
D. Use security screws to prevent the case from being opened.

Back 207

D. Use security screws to prevent the case from being opened.

Front 208

A user's machine has an application that is locking up and unresponsive. Which of the following
could a technician do to close the application without having to shut down the machine?
A. Stop and start the application via the Services menu.
B. Open Task Manager and end the application's process tree.
C. Start a second instance of the application from the Programs list.
D. Close the unresponsive application via the command prompt.

Back 208

B. Open Task Manager and end the application's process tree.

Front 209

A new device was added to a machine and after a reboot; the new device's drivers cause the
machine to crash. Which of the following can be used in Safe Mode to roll the entire O/S system
back to its configuration before the install?
A. Recovery Console
B. System Restore
C. Task Manager
D. Device Management

Back 209

B. System Restore

Front 210

A user calls a technician because their machine has been infected with a virus and is concerned
about data loss. Which of the following should the technician advise the user to do while waiting
for the technician to arrive?
A. Shut down the computer completely.
B. Update the virus definitions for the antivirus applications.
C. Using System Restore, take a snapshot of the system.
D. Disconnect the computer from the network.

Back 210

D. Disconnect the computer from the network.

Front 211

On a Windows Vista machine, an administrator wants to have a control in-place to prevent
unauthorized application installations. The administrator would enable:
A. Task Manager.
B. Remote Access Administration.
C. User Account Control.
D. Services Menu.

Back 211

C. User Account Control.

Front 212

Which of the following Windows Vista Ultimate features allows a user to encrypt their entire hard
drive and operating system?
A. Advanced Encryption Standard (AES)
B. Bitlocker
C. Encrypted File System (EFS)
D. NTFS

Back 212

B. Bitlocker

Front 213

A small momentary button on the inside of a computer case is MOST likely which of the following?
A. BIOS reset button
B. Fan switch
C. Soft reset
D. Intrusion detection

Back 213

D. Intrusion detection

Front 214

Which of the following hardware devices assists with user authentication and hard drive
encryption?
A. TPM
B. BIOS password
C. Bitlocker
D. EFS

Back 214

A. TPM

Front 215

Which of the following tools would a technician use to diminish ESD?
A. Multimeter
B. Anti-static strap
C. Extension magnet
D. Loopback plugs

Back 215

B. Anti-static strap

Front 216

A user's printer has stopped printing. The technician has verified that the print job completes on
the user's machine and the printer has connectivity to the PC. The technician has just replaced the
ink cartridge.
Which of the following is MOST likely the problem?
A. The printer has a paper jam.
B. The print head is faulty.
C. The printer is out of memory.
D. The fuser is faulty.
DI.

Back 216

B. The print head is faulty.

Front 217

A network printer will not print. The printer is online and visible. All the print jobs complete but the
printer will not operate. Which of the following is the MOST likely cause?
A. The drum is faulty.
B. The print buffer is full.
C. The printer is out of toner.
D. The fuser is faulty.

Back 217

B. The print buffer is full.

Front 218

On a Windows Vista system, the default location for user data is in which of the following
locations?
A. C:\USERS\
B. C:\DOCUMENTS\DATA
C. C:\DOCUMENTS\USERS
D. C:\USERS\APPDATA

Back 218

A. C:\USERS\

Front 219

In which Windows Vista directory would the SAM file be found?
A. C:\WINDOWS\SYSTEM32\SAM\CONFIG\
B. C:\WINDOWS\SYSTEM32\CONFIG
C. C:\WINDOWS\SYSTEM32\SAM
D. C:\WINDOWS\SYSTEM\CONFIG32\SAM

Back 219

B. C:\WINDOWS\SYSTEM32\CONFIG

Front 220

Which of the following system utilities would be used to change a drive type from dynamic to
basic?
A. System Partition Manager
B. NTBACKUP
C. Device Manager
D. Disk Management

Back 220

D. Disk Management

Front 221

How many logical partitions are allowed on a single NTFS drive?
A. 1
B. 3
C. 4
D. 6

Back 221

C. 4

Front 222

Which of the following partition states is required to allow a Windows OS to boot?
A. Active
B. Logical
C. Healthy
D. Primary

Back 222

A. Active

Front 223

User Account Control may be accessed from which of the following menu structures?
A. MMC Snap-In
B. System Properties
C. Windows Firewall
D. MSCONFIG

Back 223

D. MSCONFIG

Front 224

Which of the following Windows services utilizes port 3389?
A. DNS
B. Dialup Networking
C. Remote Desktop
D. Remote Registry

Back 224

C. Remote Desktop

Front 225

127.0.0.1 is considered to be which of the following IP addresses?
A. Dynamic address
B. Loopback address
C. Default gateway
D. Broadcast address

Back 225

B. Loopback address

Front 226

Which of the following commands would be used to list all listening ports on a system?
A. NSLOOKUP
B. NETSTAT -A
C. NETSTAT -P
D. IPCONFIG /ALL

Back 226

B. NETSTAT -A

Front 227

Which of the following IP addresses are considered to be private IP addresses? (Select TWO).
A. 127.0.1.1
B. 75.56.89.1
C. 10.13.90.8
D. 182.168.0.1
E. 192.168.0.1

Back 227

C. 10.13.90.8

E. 192.168.0.1

Front 228

Which of the following allows a program or port through a software firewall?
A. Exception
B. Pass-through
C. Port-forwarding
D. Punch-through

Back 228

A. Exception

Front 229

Which of the following commands would allow a technician to map connectivity between IP
addresses?
A. TELNET
B. TRACERT
C. NSLOOKUP
D. NETSTAT

Back 229

B. TRACERT

Front 230

The TELNET command allows a technician to do which of the following?
A. Map connectivity to a remote machine.
B. Create a secure connection to a remote machine.
C. Transfer files from a remote machine.
D. Execute commands on a remote machine.

Back 230

D. Execute commands on a remote machine.

Front 231

When installing a wireless access point, which of the following should be considered when limiting
outside users?
A. WAN speed
B. Password strength
C. Firmware updates
D. Placement

Back 231

D. Placement

Front 232

All of the following broadband types can be used for VoIP EXCEPT:
A. cable.
B. fiber.
C. DSL.
D. satellite.

Back 232

D. satellite.

Front 233

When installing VoIP in a small office home office (SOHO), which of the following broadband
connections
would be the LEAST efficient?
A. Satellite
B. Dial-up
C. DSL
D. Cable

Back 233

A. Satellite

Front 234

A screw has fallen inside the computer case, which of the following tools should be used to
retrieve the screw?
A. Screwdriver
B. Extension magnet
C. Anti-static wrist strap
D. Loopback plugs

Back 234

B. Extension magnet

Front 235

When a technician is replacing anything inside the case, which of the following tools should be
used?
A. Extension magnet
B. Cable tester
C. Anti-static wrist strap
D. Multimeter

Back 235

C. Anti-static wrist strap

Front 236

Which of the following IP addresses is used to test the functionality of a machine's NIC?
A. 169.254.10.10
B. 192.168.1.1
C. 127.0.0.1
D. 172.25.1.1

Back 236

C. 127.0.0.1

Front 237

After removing a virus from a machine, the user is still having problems connecting to the Internet.
Which of the following should the technician check?
A. Firewall settings
B. SMTP settings
C. Loopback address
D. Proxy settings

Back 237

D. Proxy settings

Front 238

Which of the following tools can a technician use to remotely access a client's machine to find out
which services are running?
A. Performance Monitor
B. Computer Management
C. Task Manager
D. Event Viewer

Back 238

B. Computer Management

Front 239

When a technician is installing a wireless access point, which of the following should be performed
FIRST?
A. Enable MAC filtering
B. Disable DHCP
C. Enable static IPs
D. Change default passwords

Back 239

D. Change default passwords

Front 240

Which of the following settings is the MOST important to properly configure when trying to prevent
a
machine from being infected?
A. UAC
B. Automatic updates of the Windows OS
C. System Restore
D. Auto update of the antivirus program

Back 240

D. Auto update of the antivirus program

Front 241

Which of the following commands compares two files then displays the differences?
A. FC
B. DIR
C. XCOPY
D. SFC

Back 241

A. FC

Front 242

A user states that a networked printer is not working today, yesterday the printer worked fine. The
technician checks the user's print queue and sees several jobs in the queue. The queue is
flushed,
restarted, and the user is still having the same issue. Which of the following should be verified
NEXT on
the printer?
A. That the WEP key is disabled
B. That is fuser is not faulty
C. That the IP is static
D. That the buffer is not overloaded

Back 242

C. That the IP is static

Front 243

When replacing components in a computer, which of the following tools should a technician use?
A. Extension magnets
B. Loopback plugs
C. Anti-static pad
D. Cable tester

Back 243

C. Anti-static pad

Front 244

Which of the following tools is used to consolidate files and folders on a local drive?
A. CHKDSK
B. DEFRAG
C. DISK CLEANUP
D. Computer Management

Back 244

B. DEFRAG

Front 245

While at work, a client is trying to retrieve documents from their home computer. The client tries to
connect to their home PC with the modem's IP address, but all the client receives is the modem's
web interface.
Which of the following should the technician make sure is configured in regards to the modem?
A. Port forwarding
B. Gateway
C. DHCP
D. Proxy

Back 245

A. Port forwarding

Front 246

A user has downloaded a program that is now causing problems with the PC. Which of the
following tools can a technician use to help bring the computer back to a usable state?
A. Task scheduler
B. System Restore
C. Event Viewer
D. Remote Desktop

Back 246

B. System Restore

Front 247

A computer's performance has degraded, which of the following tools can be used to troubleshoot
this problem?
A. System Information
B. Task Scheduler
C. Task Manager
D. System Restore

Back 247

C. Task Manager

Front 248

Which of the following commands will correct file system errors?
A. CHKDSK
B. NTBACKUP
C. TRACERT
D. DEFRAG

Back 248

A. CHKDSK

Front 249

A printer's documents have been getting lighter in print quality over the last month, now all the
outputs are blank. Which of the following should be replaced?
A. Roller kit
B. Toner
C. Drum
D. Fuser

Back 249

B. Toner

Front 250

A technician notices a machine's performance has degraded over time, and the startup and
shutdown period has increasingly gotten longer. Which of the following should be used to increase
disk
performance?
A. DEFRAG
B. CHKDSK
C. MSCONFIG
D. EDIT

Back 250

A. DEFRAG

Front 251

A technician needs to make changes to a batch file. Which of the following commands would the
technician MOST likely use?
A. DEFRAG
B. CHKDSK
C. MSCONFIG
D. EDIT

Back 251

D. EDIT

Front 252

Which of the following commands would a technician MOST likely use to reorganize files on a
hard drive to increase performance?
A. MSCONFIG
B. DEFRAG
C. CHKDSK
D. EDIT

Back 252

B. DEFRAG

Front 253

Which of the following commands would a technician MOST likely use to replace corrupted DLL
files?
A. XCOPY
B. SFC
C. DIR
D. EDIT

Back 253

B. SFC

Front 254

Which of the following commands would a technician use to view all files and folders located on a
hard
drive?
A. DIR
B. SFC
C. XCOPY
D. EDIT

Back 254

A. DIR

Front 255

Which of the following commands would a technician use to remove all data from a drive?
A. SFC
B. XCOPY
C. FORMAT
D. COPY

Back 255

C. FORMAT

Front 256

Which of the following commands would a technician use to troubleshoot network connectivity by
determining where the data is being dropped?
A. NET
B. IPCONFIG
C. NSLOOKUP
D. TRACERT

Back 256

D. TRACERT

Front 257

Which of the following commands would a technician use to determine the DNS servers that a
workstation is currently using?
A. TRACERT
B. NET
C. NSLOOKUP
D. IPCONFIG

Back 257

C. NSLOOKUP

Front 258

Which of the following commands would a technician use to map a drive from a remote computer?
A. TRACERT
B. NET
C. IPCONFIG
D. NSLOOKUP

Back 258

B. NET

Front 259

Which of the following commands would a technician MOST likely use to create new directories?
A. COPY
B. XCOPY
C. CD
D. RD

Back 259

C. CD

Front 260

Which of the following commands would a technician MOST likely use to map a printer from a
remote computer?
A. NET USE
B. IPCONFIG
C. NSLOOKUP
D. TRACERT

Back 260

A. NET USE

Front 261

Which of the following commands would a technician use to display IP and DNS settings on a
machine?
A. IPCONFIG /renew
B. IPCONFIG /release
C. IPCONFIG /all
D. IPCONFIG

Back 261

C. IPCONFIG /all

Front 262

Which of the following commands would a technician use to create a new directory?
A. MD
B. CD
C. RD
D. FC

Back 262

A. MD

Front 263

Which of the following connection types would MOST likely be installed to provide direct remote access connectivity?
A. DSL
B. Satellite
C. Cable
D. ISDN

Back 263

D. ISDN

Front 264

Which of the following connection types would be installed to provide a connection between two
offices
using a PSTN?
A. ISDN
B. Cable
C. DSL
D. Satellite

Back 264

A. ISDN

Front 265

If available, which of the following connection types would MOST likely be installed to provide high
speed
connectivity?
A. Satellite
B. Dial-up
C. ISDN
D. Cable

Back 265

D. Cable

Front 266

Which of the following connection types would MOST likely be installed to provide both Telco and
Internet
connections for a large company?
A. ISDN
B. Satellite
C. T1
D. DSL

Back 266

C. T1

Front 267

Which of the following settings needs to be adjusted inside of a WAP, to provide a network to a
wireless device?
A. SSID
B. WPA
C. WEP
D. DHCP

Back 267

A. SSID

Front 268

Which of the following WAP settings provides valid network IP addresses to its clients trying to
connect via
wireless?
A. WPA
B. SSID
C. DHCP
D. WEP

Back 268

C. DHCP

Front 269

Which of the following would be used to implement digital phone service inside of a large
company?
A. LDAP
B. Fiber
C. PSTN
D. VoIP

Back 269

D. VoIP

Front 270

Which of the following encryption methods needs to be configured inside of a WAP to provide the
HIGHEST level of security on the network?
A. WPA
B. SSID
C. DHCP
D. WEP

Back 270

A. WPA

Front 271

Which of the following settings allows a custom application to access network resources when the
default port is being blocked?
A. Port triggering
B. Port forwarding
C. Port assignment
D. Port priority

Back 271

B. Port forwarding

Front 272

Which of the following should be flashed on a firewall to make sure it is the most current version
available?
A. Firmware
B. ACLs
C. Definitions
D. Route lists

Back 272

A. Firmware

Front 273

Which of the following would MOST likely need to be updated to reduce the risk of new exploits?
A. ACLs
B. Firmware
C. Definitions
D. Route lists

Back 273

C. Definitions

Front 274

When updated, which of the following will allow network access to new users?
A. Route lists
B. ACLs
C. Firmware
D. Definitions

Back 274

B. ACLs

Front 275

Which of the following will allow a technician to determine if the correct voltages are reaching the
computer components? (Select TWO).
A. Power supply tester
B. Cable tester
C. Loopback plugs
D. Multimeter
E. Butt set

Back 275

A. Power supply tester

D. Multimeter

Front 276

A workstation no longer has network connectivity. Upon visual inspection, all connectors and
settings seem to be properly configured. Which of the following tools should the technician use to
troubleshoot this issue?
A. PSU tester
B. Loopback plug
C. Cable tester
D. Multimeter

Back 276

C. Cable tester

Front 277

Which of the following interfaces has the SLOWEST transfer rate?
A. eSATA
B. eSATA2
C. IEEE 1394b
D. USB 2.0

Back 277

D. USB 2.0

Front 278

Which of the following commands will determine which Windows OS is running on the computer?
A. VER
B. VERIFY
C. COPY
D. SET

Back 278

A. VER