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#2CompTIA

#2Comptia

by MES1980, Aug 2011

Subjects: comptia A+ certification computer technician building repairing

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200 Cards in this Set

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	A user reports that their computer is running considerably slower after visiting a website. The user's PC has a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem? A. Clear the web browser history. B. Run an anti-spyware tool. C. Defrag the user's hard drive. D. Run the CHKDSK utility.	B. Run an anti-spyware tool.
	Which of the following protocols would a technician use to run commands on a remote computer? A. NETBIOS B. FTP C. SMTP D. TELNET	D. TELNET
	Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges? A. Remote Desktop Users B. Power Users C. Administrators D. Backup Operators	D. Backup Operators
	customer wants to change the file system on a Windows 2000 PC from FAT32 to NTFS without destroying data. Which of the following is correct? A. From the command line run XCOPY . C: /M B. From the command line run FORMAT C: /FS:NTFS C. From the command line run XCOPY . C: /-Y D. From the command line run CONVERT C: /FS:NTFS	D. From the command line run CONVERT C: /FS:NTFS
	An inkjet printer has poor color registration. Which of the following should be done FIRST to resolve the problem? A. Clean the printheads. B. Replace the toner. C. Calibrate the device. D. Replace the drum.	C. Calibrate the device.
	A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform? A. Replace all of the laptop's memory. B. Reseat the laptop memory. C. Perform a Windows Update. D. Replace the motherboard.	B. Reseat the laptop memory.
	An assistant in a company unexpectedly falls ill the week before a major company merger. The assistant was responsible for maintaining all of the files concerning the merger and used NTFS permissions on the folders to keep them protected. No one has the passwords but the data must be accessed immediately. Which of the following would be the BEST method for the technician to access this data? A. Log in as administrator and copy the files to the assistant's manager profile on the computer. B. Log in as administrator and assign ownership of the files to the assistant's manager. C. Log in as administrator and assign share rights of the files to the assistant's manager. D. Log in as administrator and rename the assistant's profile to the manager's profile on the computer.	B. Log in as administrator and assign ownership of the files to the assistant's manager.
	A customer reports that their sound is not working. They state that the speakers worked previously. Which of the following should the technician check? (Select THREE). A. Speakers are in regulatory compliance. B. Speakers are on and the mute is off. C. Ensure the speakers are on the Windows HCL. D. Verify the system has enough hard drive space. E. The audio driver is installed correctly. F. Speakers are plugged into the correct jack.	B. Speakers are on and the mute is off. E. The audio driver is installed correctly. F. Speakers are plugged into the correct jack.
	A technician is setting up a secure SOHO network. Which of the following items needs to be setup on the network? A. SSID, encryption type, MAC security, encryption key B. SSID, wireless access point, encryption type, encryption key C. SSID, encryption type, encryption key, a channel D. SSID, WEP 128, MAC security, a channel	C. SSID, encryption type, encryption key, a channel
	Which of the following is the effective bandwidth of a 100BASE-TX network card when full-duplex is enabled? A. 50MBps B. 100MBps C. 200MBps D. 1000MBps	C. 200MBps
	A user is having trouble printing. The technician determines that the print queue has stalled and the print spooler service has stopped. Which of the following can be used to restart the print spooler? A. Start>All Programs>Printing>Restart Spooler. B. Restart the computer. C. Start>Control Panel>Printers and Faxes>right click the name of the affected printer>Restart Spooler. D. Start>Control Panel>Administrative Tools>Services>Select Print Spooler>Start.	D. Start>Control Panel>Administrative Tools>Services>Select Print Spooler>Start.
	When using a cable select configuration for multiple ATA hard drives, which of the following pin numbers is used to communicate the drive that is selected as master? A. 20 B. 21 C. 28 D. 39	C. 28
	A technician's system is displaying the error message 'Missing operating system'. The system will not boot up. Which of the following is the MOST likely cause of the error? (Select TWO). A. The MBR is not reading the volume boot record (VBR). B. The CMOS battery is not functional. C. A failed integrated controller on the hard disk drive. D. The volume boot record (VBR) is missing 55Ah. E. Drive parameters in the BIOS are not set to auto.	A. The MBR is not reading the volume boot record (VBR). B. The CMOS battery is not functional.
	A technician is replacing a wireless router on an existing small office home office (SOHO) network. The SSID, WPA and DHCP information has been correctly added. Which of the following must also be addressed? A. The administrative password needs to be changed. B. The TKIP option needs to be enabled. C. The WEP key needs to be changed. D. Wireless access points need to be added.	A. The administrative password needs to be changed.
	A technician is troubleshooting software that was supposed to startup when the PC powered on. The software failed to start. Which of the following should the technician use to investigate the issue? A. Sessions B. System C. Security D. Application	D. Application
	A user reports that email is working but they are unable to access the Internet. Which of the following is the NEXT step in solving the issue? A. Check the DNS server. B. Check the DHCP server. C. Verify the correct IP address. D. Ensure the website is not blocked.	A. Check the DNS server.
	A customer cannot print certain PDF documents on their laser printer. The print job in is a multipage large PDF with multiple colors. Which of the following is the MOST likely solution? A. Change the driver from PCL to Post Script. B. Update the printer firmware to handle larger jobs. C. Add additional memory to the laser printer. D. Add additional memory to the computer.	C. Add additional memory to the laser printer.
	During POST a beep can be heard, and the computer does not boot. Which of the following BEST describes the problem? A. RAM failure B. Power supply failure C. Floppy drive failure D. Hard drive failure	A. RAM failure
	A technician is attempting to determine whether a CAT5 patch cord is a straight-through or a crossover. Which of the following is the BEST to use to determine the cord type? A. Cable tester B. Loopback cable C. Multimeter D. Extension magnet	A. Cable tester
	Which of the following groups should staff accounts be placed in, if the staff is required to perform most but not all maintenance tasks on a Windows PC? A. Power Users B. User C. Administrator D. Guest	A. Power Users
	Which of the following commands will examine and restore protected system files? A. SFC B. RECOVER C. REPLACE D. COPY	A. SFC
	An error reports that some of the Windows system files are missing or corrupt. Which of the following is the BEST tool to use to resolve this problem? A. SFC B. TELNET C. FORMAT D. FDISK	A. SFC
	A technician is repairing a computer that will not boot up after replacing the power supply. Which of the following should the technician check NEXT? A. Memory B. BIOS settings C. Motherboard D. Hard drive	C. Motherboard
	A computer just had a memory upgrade installed on the machine. Upon boot, the system does not recognize the new memory even though it is listed as being compatible on the manufacturer's website. Which of the following is MOST likely needed to resolve the issue? A. OS update B. Adjust jumper settings C. BIOS update D. New CMOS battery	C. BIOS update
	A technician discovers that a newly purchased SDHC card will not function properly in a laptop's card reader slot, the older SD cards work without any issue. The technician verifies on the manufacturer's website that the SDHC cards are compatible with the laptop card reader. Which of the following should the technician do FIRST to resolve this issue? A. Format the new card in FAT32. B. Use a memory stick DUO instead as it is a compatible format. C. Install the latest firmware and drivers. D. Purchase a PCMCIA adapter card for insured compatibility with all SD formats.	C. Install the latest firmware and drivers.
	Which of the following commands would be used to display hidden files? A. dir /? B. dir /d C. dir /a D. dir /s	C. dir /a
	A user has installed a second hard drive into a computer and receives a message stating 'Invalid Boot Volume. Which of the following should a technician recommend to solve this problem? A. Set the jumpers on both hard drives to master. B. Set the jumpers on both hard drives to C/S. C. Set the jumpers on both hard drives to secondary. D. Remove the jumpers from both hard drives.	B. Set the jumpers on both hard drives to C/S.
	If a drive's file system becomes corrupt, which of the following commands would the technician use to repair the file system? A. chkdsk B. format C. fdisk D. verify	A. chkdsk
	An alternative to plain old telephone service (POTS) would be: A. X.25. B. Asynchronous transfer mode (ATM). C. VoIP. D. Public Switched Telephone Network (PSTN).	C. VoIP.
	Which of the following command line utilities can be used to check for open ports? A. nbtstat B. ipconfig C. nslookup D. netstat	D. netstat
	Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus? A. 6 B. 7 C. 8 D. 9	B. 7
	Which of the following supports the Athlon 64? A. Socket 462 B. Socket 754 C. Socket 775 D. Socket 940	B. Socket 754
	A customer reports intermittent problems accessing remote files. Which of the following would be the MOST likely cause? A. There is low virtual memory on the customer's computer. B. The workstation's hard drive is nearly full. C. There is a network connectivity problem. D. The user's computer is running out of memory.	C. There is a network connectivity problem.
	A technician needs to determine the media access control (MAC) address of a network adapter. Which of the following utilities would a technician use? A. NETCAP B. NETSTAT C. PORTQUERY D. IPCONFIG /ALL	D. IPCONFIG /ALL
	When troubleshooting an 802.11g network. Which of the following can interfere with the network? A. 2.4 GHz cordless phone B. 900 MHz cordless phone C. Bluetooth headset D. Bluetooth printer	A. 2.4 GHz cordless phone
	Which of the following utilities is used to speed up file access? A. Disk Defragmenter B. Disk Cleanup C. CHKDSK D. SCANDISK	A. Disk Defragmenter
	When a technician runs check disk, which of the following switch parameters should be used to detect and fix all sectors on the hard drive? A. /f B. /r C. /v D. /x	B. /r
	After installing a DOS based software package, a user reports that they are now having problems with other software programs installed on their Windows XP computer. Which of the following should the technician ask the user to run FIRST? A. Start > Run > SFC.EXE /SCANNOW B. Start > Run > WINVER.EXE C. Start > Run > VERIFIER.EXE /QUERY D. Start > Run > WUPDMGR.EXE	A. Start > Run > SFC.EXE /SCANNOW
	A technician has finished reassembling a computer. When the power button on the computer is pressed, the computer beeps many times, but nothing is displayed on the monitor. The technician does not observe any hard drive activity. Which of the following steps should the technician take FIRST? A. Change the jumper settings on the hard drive. B. Swap the monitor with a known good monitor. C. Reseat the RAM. D. Reconnect front panel connectors.	C. Reseat the RAM.
	A laptop is going into standby mode unexpectedly. Which of the following hardware components is MOST likely causing the issue? A. Hard drive B. IDE controller C. LCD cutoff switch D. Video card	C. LCD cutoff switch
	When a laptop is turned on, it reports that a SMART error has occurred. Which of the following components should the technician test FIRST? A. Motherboard B. Video card C. Hard drive D. Floppy drive	C. Hard drive
	A technician needs to interconnect two networks with different network protocols. Which of the following is the BEST device to install between these networks? A. A router B. A gateway C. A bridge D. A switch	B. A gateway
	Which of the following would BEST describe how to increase the performance of a system after adding a larger second physical hard drive? A. Set the operating system to move the paging file to the second drive and reduce the size of the paging file. B. Set the operating system to leave the paging file on the original drive and increase the size of the paging file. C. Set the operating system to move the paging file to the second drive and let the system manage the size of the paging file. D. Set the operating system to leave the paging file on the original drive and let the system manage the size of the paging file.	C. Set the operating system to move the paging file to the second drive and let the system manage the size of the paging file.
	A user has just moved a PC from one office to another. The patch cable and the NIC do not appear to be functioning in the new office but were working before the move. The patch cable is plugged in correctly to both the NIC and the wall jack. Which of the following actions should the technician take FIRST? A. Verify that the network card is compatible with the operating system. B. Verify that the port on the switch is enabled. C. Update the network card driver. D. Replace the network cable with a crossover cable.	B. Verify that the port on the switch is enabled.
	Which of the following network protocols is non-routable? A. TCP/IP B. FTP C. NetBEUI D. IPX	C. NetBEUI
	A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should a technician recommend? A. Restart the print job in the print queue. B. Print a test page from the printer properties. C. Run the Add Printer Wizard. D. Restart the print spooler service.	D. Restart the print spooler service.
	A technician is assisting a user with the installation of a new print driver, but the user reports an error while running the setup program. Which of the following is the MOST likely cause of the problem? A. Insufficient permissions are applied to the user. B. The user is using a PostScript driver. C. The printer is not connected locally to the user. D. The setup executable is corrupt.	A. Insufficient permissions are applied to the user.
	A customer states that after installing a new wireless router, all the wireless computers in the home frequently disconnect. Which of the following are the MOST likely causes? (Select TWO). A. The wireless router was configured with an improper SSID and needs to have the settings adjusted. B. The wireless router is not properly connected to the modem and the cabling setup needs attention. C. The wireless router is experiencing interference from devices in the home. D. The wireless router may have internal damage and needs to be replaced. E. The wireless cards are faulty and need to be replaced.	C. The wireless router is experiencing interference from devices in the home. D. The wireless router may have internal damage and needs to be replaced.
	Which of the following commands will allow the technician to edit the registry in Windows XP? A. REGSVR32 B. REGEDIT C. EDIT D. CMD	B. REGEDIT
	A Windows workstation is taking an excessive amount of time to load the desktop after login. Which of the following could be causing the issue? A. BIOS on the system board needs to be updated. B. The power supply is providing insufficient wattage. C. The incorrect video drivers are installed on the computer. D. Too many startup applications are running.	D. Too many startup applications are running.
	Which of the following commands will show the remote machine's IP address and NETBIOS name supplied by the LMHOSTS file? A. nbtstat -RR B. nbtstat -r C. nbtstat -c D. nbtstat -s	C. nbtstat -c
	A network multi-function copier has been installed on a workgroup. When a user scans a photo from their PC, nothing appears. All other users can scan photos without issues. Which of the following is the MOST likely cause? A. The scanner is on another network. B. The scanner does not have the user's subnet mask. C. The TWAIN driver is not set up on the PC. D. The PC needs an updated host file.	C. The TWAIN driver is not set up on the PC.
	A client moved their desktop computer to the other side of the desk and now the client can no longer get onto the Internet. Which of the following is the MOST likely cause? A. The CAT5 cable is too long. B. The NIC became unseated. C. DHCP was disabled. D. The NIC's drivers need to be reinstalled.	B. The NIC became unseated.
	A client cannot connect to the Internet. The technician executes ipconfig at the command line and notices the IP address is 169.254.64.102. Which of the following is the NEXT command the technician should execute? A. ipconfig /release B. ipconfig /renew C. ipconfig /all D. ipconfig /flushdns	A. ipconfig /release
	A client can no longer print from their computer to the default printer. The client successfully prints a test page directly from the printer. The printer's queue shows the job ready to print. Which of the following is the BEST recommendation that the technician can make? A. Restart the print spooler service. B. Delete the print job and resubmit it. C. Verify the correct paper is being used. D. Reinstall the printer's drivers.	A. Restart the print spooler service.
	Which of the following would be the BEST tool to use when diagnosing problems with a motherboard? A. POST card B. Multimeter C. Loopback plug D. Tone generator	A. POST card
	A customer has lost Internet connectivity. The technician has the customer ping a web address and gets the response 'cannot find host.' The technician then has the customer ping the actual IP address of the same site and gets a successful response back. Which of the following commands should the technician have the customer do next? A. IPCONFIG /RELEASE B. IPCONFIG /FLUSHDNS C. IPCONFIG D. IFCONFIG	B. IPCONFIG /FLUSHDNS
	Which of the following utilities can a technician use to display TCP/IP and port status? A. TRACERT B. NBTSTAT C. IPCONFIG D. NETSTAT	D. NETSTAT
	Which of the following utilities can a technician use to display NetBIOS over TCP/IP information? A. NETSTAT B. TRACERT C. NBTSTAT D. NSLOOKUP	C. NBTSTAT
	When using the format command, which of the following switches would a technician use to have a hard drive formatted in NTFS? A. /fs B. /c C. /v D. /q	A. /fs
	A user is not able to receive files off the FTP server. Which of the following default ports needs to be opened for FTP to work properly? A. 21 B. 80 C. 110 D. 443	A. 21
	A user is not able to send email from home using their business email address. Which of the following port numbers should be configured for SMTP? A. 21 B. 25 C. 80 D. 110	B. 25
	A user copied files from a CD and now the files can only be opened as read-only. Which of the following utilities can be used to allow the user the ability to edit the files? A. EDIT B. CHMOD C. ATTRIB D. CONVERT	C. ATTRIB
	A computer contains an 80GB hard drive with a 20GB partition with Windows 2000 installed on it. In order to install Windows XP in a separate partition, which of the following partition types should be created? A. Extended B. Secondary C. Logical D. NTFS	A. Extended
	A user reports that every time they start up their computer it stops with a blue screen error. Which of the following methods will give an alternate method of trying to start up a Windows computer? A. Press the F4 key during start up. B. Hold down the left Shift key during start up. C. Press the F2 key during start up. D. Press the F8 key during start up.	D. Press the F8 key during start up.
	A user reports that when they started their computer up it gave them the message "Non system disk or operating system is missing," and to press enter to continue. The user stated that the computer worked fine last night when they shut it down. Which of the following is the MOST likely cause of the error? A. The system BIOS has failed. B. The user left a diskette in the floppy drive. C. The computer needs the system recovery CD. D. The CD-ROM does not contain a system disk.	B. The user left a diskette in the floppy drive.
	A support technician is trying to locate a particular registry key using REGEDIT.EXE, on a Windows 2000 PC. Which of the following is the BEST method of doing this? A. Use the import function from the File menu. B. Use the find function in the Edit menu. C. Use the display binary data function in the View menu. D. Navigate through the registry sub-trees.	B. Use the find function in the Edit menu.
	Which of the following command line tools can be used to display the default gateway, IP address, and DNS servers currently being used by a host? A. TRACERT B. IPCONFIG /ALL C. NSLOOKUP D. PING -T	B. IPCONFIG /ALL
	Which of the following command line utilities would allow a technician to copy not only the parent directory but also include subdirectories of a folder on a Windows XP machine? A. XCOPY B. COPY C. DIR D. EDIT	A. XCOPY
	Which of the following commands will display the available switches of a command line utility? A. DIR /S B. MSINFO C. ATTRIB -H D. HELP	D. HELP
	Which of the following command line utilities would a technician use to set the read-only attribute of a file? A. ATTRIB +R /D B. ATTRIB -R /D C. ATTRIB -R D. ATTRIB +R	D. ATTRIB +R
	Which of the following command line utilities allows a technician to create a new directory? A. RD B. CD C. DIR D. MD	D. MD
	Which of the following switches for the FORMAT command line utility allows a technician to format a floppy disk the FASTEST? A. /c B. /q C. /x D. /v	B. /q
	In which of the following would a technician locate local users and computers? A. Computer Management B. Active Directory Users and Computers C. Services and Applications D. Device Manager	A. Computer Management
	Which of the following would a technician use to troubleshoot a parallel port problem? A. Multimeter B. Loopback plug C. Extension magnet D. Voltage regulator	B. Loopback plug
	Which of the following would be used to test the electrical output of a power supply? A. Loopback plug B. Device Manager C. Multimeter D. Anti-static wrist strap	C. Multimeter
	Which of the following command line utilities would a technician use to delete a folder? A. RD B. EDIT C. CD D. MD	A. RD
	Which of the following utilities would a technician use to prevent a service from starting during system startup? A. Event Viewer B. System File Checker C. MSCONFIG D. Task Manager	C. MSCONFIG
	When using CHKDSK, which of the following parameters locks the volume, locates bad sectors and recovers readable information? A. /r B. /f C. /i D. /x	A. /r
	Which of the following system tools rearranges files and puts them back into contiguous space thereby reducing read write times to the hard drive? A. FORMAT B. NTBACKUP C. DEFRAG D. CHKDSK	C. DEFRAG
	Which of the following command line parameters can be used with defrag to determine if defragmentation is required? A. -? B. -a C. -v D. -f	B. -a
	Which of the following switches skips the process that compares directory entries to the file record segments corresponding to those entries, while running a CHKDSK command? A. chkdsk /r B. chkdsk /i C. chkdsk /f D. chkdsk /v	B. chkdsk /i
	A technician receives a work order that a user's computer will not boot into Windows. The user reports they are seeing the error message: "NTLDR is missing". Which of the following is the FIRST troubleshooting step the technician should perform? A. Copy the boot.ini file to the Windows directory from another computer. B. Boot into safe mode, and attempt to repair the issue from inside Windows. C. Use the FIXMBR command in the Recovery Console. D. Format the disk and reinstall Windows.	C. Use the FIXMBR command in the Recovery Console.
	A customer reports that a PC's video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie playback, playing a video game, and video editing. Which of the following is the MOST likely source of this issue? A. The card is not compatible with the hardware of the machine. B. The graphic driver for the card is corrupt. C. The video card requires additional power. D. The software the user is running is incompatible for the video card.	C. The video card requires additional power.
	An integrated network card is not functioning. The technician notices the device does not appear under Device Manager. Which of the following is the FIRST step the technician should take? A. Have the Hardware Wizard scan for recently added devices. B. Restart the Network Location Awareness Service. C. Install a NIC into the PCI slot to see if the PCI slot is functioning. D. Ensure that the integrated NIC is activated under the BIOS configuration.	D. Ensure that the integrated NIC is activated under the BIOS configuration.
	Which of the following will create a new directory in Windows XP? A. Use the FTP protocol to place a new directory onto the machine. B. Run the MKDIR command from the command prompt. C. In Control Panel, select folder options, then new. D. Run the CD command from the command prompt.	B. Run the MKDIR command from the command prompt.
	Which of the following is the purpose of the sigverif.exe utility? A. Encrypt a file for secured electronic delivery. B. Confirm the digital certificate to check file integrity. C. Remove non-certified drivers from the driver cache. D. Choose the level of driver certification to use when installing device drivers.	B. Confirm the digital certificate to check file integrity.
	Which of the following utilities can display drivers installed on a local Windows XP machine? A. msinfo32.exe B. fsutil.exe C. msiexec.exe D. chkntfs.exe	A. msinfo32.exe
	A customer moved a personal computer from one room to another. The computer's power LED is on, but the display's screen indicates no signal is available. Which of the following are correct? (Select TWO). A. The monitor cable is not fully attached to the PC. B. The display adapter's drivers need to be reinstalled. C. There are two video cards and the cable is attached to the disabled one. D. Resolution is set too high in display settings. E. The operating system is corrupted.	A. The monitor cable is not fully attached to the PC. C. There are two video cards and the cable is attached to the disabled one.
	A technician discovers that RAM modules are overheating. Which of following is best practice in this situation? A. Install heatsinks on the RAM modules. B. Install additional CPU fans. C. Replace the RAM slots. D. Install a heatsink on the chipset driver.	A. Install heatsinks on the RAM modules.
	A laptop's LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further? A. Replacement of the keyboard B. Replacement of the rubber bumpers C. Replacement of the LCD hinges D. Replacement of the LCD panel	B. Replacement of the rubber bumpers
	A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence? A. The sound card is defective and needs to be replaced. B. The sound card's LED is indicating that card is about to fail. C. The sound card needs to be reset to default settings. D. The sound card's optical plug is not connected.	D. The sound card's optical plug is not connected.
	A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? (Select TWO). A. The LCD monitor's power inverter does not function properly. B. The operating system's power settings prevent the battery from charging. C. The battery is not compatible with the laptop. D. The internal power connection on the motherboard is faulty. E. The power adapter is not working.	D. The internal power connection on the motherboard is faulty. E. The power adapter is not working.
	A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting? A. Ensure that the OS is installed properly. B. Ensure the computer has the proper cooling. C. Ensure that the mouse and keyboard are properly connected. D. Ensure RAM is correctly seated.	D. Ensure RAM is correctly seated.
	A customer reports that a workstation no longer connects to the network. The technician has the customer connect another workstation with the same cable and network port, which works successfully. Which of the following actions should the technician have the customer take FIRST? A. Run Windows update. B. Replace the NIC. C. Replace the motherboard. D. Run the loop back command.	D. Run the loop back command.
	In order to use the 5-pin DIN keyboard without a converter, which of the following motherboards should the technician install? A. BTX B. ATX C. NLX D. AT	D. AT
	Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC? A. 10.0.0.1 B. 127.0.0.1 C. 169.254.0.1 D. 255.255.255.1	B. 127.0.0.1
	After running Disk Cleanup the system is still running slow. Which of the following steps should a technician perform NEXT? A. Compress the hard drive files. B. Replace the IDE cable. C. Check for file corruption. D. Check for file fragmentation.	D. Check for file fragmentation.
	A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is MOST likely the issue? A. The processor is faulty. B. The file system is fragmented. C. The modem drivers are corrupt. D. The power supply is faulty.	B. The file system is fragmented.
	A technician is troubleshooting an issue on a desktop PC and has reduced the system to its essential components but cannot get the system to boot. The computer is emitting an ongoing series of beeps. Which of the following has malfunctioned? A. Keyboard B. Memory C. Video card D. CPU	B. Memory
	A computer has received a custom update from the Windows Update website, and now the wireless network card will not connect. Which of the following is the BEST step to take to resolve this issue? A. Install drivers from the manufacturer's website. B. Perform the system restore process from the recovery partition. C. Install a new wireless network card. D. Rerun Windows update to see if a security patch was not updated.	A. Install drivers from the manufacturer's website.
	A laptop ticket description reads "When the computer was turned on, wireless no longer worked. There were no warning signs or malfunctions before the failure". Where could the technician check to see if the wireless adapter is being recognized by the computer? A. Internet Options B. System Configuration Utility C. Device Manager D. Event Manager	C. Device Manager
	After installing an updated driver in Windows XP and rebooting the PC, the technician notices that the computer is acting erratically and suspects that the update is the cause. Which of the following is the BEST method for correcting this driver problem? A. Use Last Known Good Configuration B. Use driver rollback C. Reseat the hardware D. Uninstall and reinstall the same updated driver	B. Use driver rollback
	A laptop exhibits no visible video. Upon inspection, it is discovered that very faint image can be seen only from an angle to the screen. Which of the following BEST describes the problem with the laptop? A. The VGA driver is being used. B. The inverter is malfunctioning. C. The video adapter driver is corrupted. D. The laptop battery is not fully charged.	B. The inverter is malfunctioning.
	A user states their computer has noticeably slow performance. The PC is used to transfer data on a regular basis. Which of the following can be done to improve performance? A. Convert the file system from NTFS to FAT32. B. Run Disk Defragmenter. C. Reinstall the operating system. D. Reboot the PC and run in Safe Mode.	B. Run Disk Defragmenter.
	A customer states that their laser printer printouts are appearing with random characters. A new print driver has been installed to optimize graphic output. Which of the following is the MOST likely cause of the problem? A. The application is not compatible with the printer. B. The printer does not support postscript. C. A new toner cartridge was installed incorrectly. D. The printer is not in graphics mode.	B. The printer does not support postscript.
	A laptop has recently had a mini-PCI wireless card installed, but has difficulty getting a strong signal on any nearby wireless network. Which of the following is the MOST probable cause? A. The card is installed properly, but the wireless card is disabled in the BIOS menu of the laptop. B. The card is installed properly, but the internal antenna connectors were not connected. C. The card installed is not compatible with the laptop and should be removed. D. The user installed the card upside-down, resulting in the OS receiving improper data signals for the wireless signal.	B. The card is installed properly, but the internal antenna connectors were not connected.
	A laptop is received for repair indicating that the screen is very dim. The technician has confirmed that it is a hardware issue. Which of the following parts should be replaced FIRST? A. The display harness B. The LCD inverter C. The LCD panel D. The video adapter	B. The LCD inverter
	Which of the following buttons in the printer properties window should be used to implement printer driver changes? A. Printing Preferences on General tab B. Configure Port on Ports tab C. Printing Defaults on Advanced tab D. Print Processor on Advanced tab	C. Printing Defaults on Advanced tab
	A user reports that their system is giving a message stating that their USB 2.0 devices are running at USB 1.1 speed without an external USB hub. The devices run at USB 2.0 when tested on the technician's PC. Which of the following will MOST likely provide USB 2.0 functionality? A. Install an IEEE 1394 compliant expansion card. B. Install an external USB 2.0 hub. C. Install a USB 2.0 firmware update on the motherboard. D. Replace USB 1.1 extension cables with USB 2.0 extension cables.	C. Install a USB 2.0 firmware update on the motherboard.
	Which of the following is the BEST tool to troubleshoot a DB-9 port? A. Ohm meter B. Anti-static wrist strap C. Oscilloscope D. Loopback plug	D. Loopback plug
	After rushing through a repair of a computer with a failed CPU, the technician finds that the RAM has started to report errors that were not present before. Which of the following tools would have prevented damage to the RAM during the repair? A. Surge suppressor B. Screw driver C. UPS D. Anti-static wrist strap	D. Anti-static wrist strap
	A laptop running Windows XP needs the RAM upgraded to 1GB. Currently, the laptop has two 256MB SODIMMs installed and the laptop only has two SODIMM slots on the motherboard. Which of the following should the technician do to upgrade the memory? A. Change the virtual memory settings to increase the RAM size. B. Replace the two 256MB SODIMMs with two 512MB SODIMMs. C. Use a USB flash drive to increase the installed memory. D. Install an additional SODIMM slot using the pads on the motherboard.	B. Replace the two 256MB SODIMMs with two 512MB SODIMMs.
	A technician is upgrading memory on a laptop. Which of the following steps should the technician take FIRST? A. Remove the RTC battery. B. Remove the memory heat sink. C. Remove the hard drive. D. Remove the main battery.	D. Remove the main battery.
	A technician receives a ticket about VPN issues on a Windows XP PC. The ticket explained that the Internet was working until the VPN connection was established; now it will not allow the user to remote desktop or browse the Internet. Which of the following would cause these network issues? A. Windows XP firewall is corrupt and not working correctly. B. Windows XP firewall is turned on and not configured correctly. C. The user is not using the correct Ethernet cable. D. Windows XP does not support VPN features.	B. Windows XP firewall is turned on and not configured correctly.
	A technician has installed an 802.11n adapter card on a PC and noticed that the adapter is not performing at the expected speed. Which of the following will correct this problem? A. Update the NIC firmware. B. Change the DIP switches. C. Update the WEP keys. D. Change the IRQ.	A. Update the NIC firmware.
	A laptop has a non-functioning keyboard. After the keyboard was replaced with a known good one, the technician finds that the keyboard still is not functioning. Which of the following steps should the technician take NEXT? A. Replace the motherboard. B. Check all connections. C. Replace the USB controller. D. Check the PS/2 connector.	B. Check all connections.
	A Windows XP SP2 user is unable to connect to any Remote Desktop connections. The user is able to connect to websites and network shares. All other users on the network are able to connect to Remote Desktop connections. Which of the following steps should the technician take FIRST? A. Verify that the proper exception is checked in Windows Firewall. B. Check the link light on the back of the network card. C. Install the latest updates to the network card drivers. D. Verify that the DNS Client service is running in the Services snap-in.	A. Verify that the proper exception is checked in Windows Firewall.
	Multiple users reported that they are no longer able to print to a network printer. Which of the following has MOST likely changed to create this problem? A. MAC address B. IP address C. DNS server name D. Printer description	B. IP address
	Which of the following commands would launch the Windows utility that stops the print spooler? A. gpedit msc B. MSCONFIG C. services.msc D. fsutil	C. services.msc
	A technician has a laptop that will not power on. Which of following is the BEST step for the technician to take when troubleshooting the problem? A. Check the output voltages of the adapter with a CAT5 cable tester. B. Check the output voltages with a POST card. C. Remove the battery and boot only with the adapter. D. Replace the power adapter.	C. Remove the battery and boot only with the adapter.
	An uninstalled program is still attempting to load when Windows starts. Which of the following options can the technician suggest to stop this unwanted program from loading? A. Services B. Add or Remove Programs C. System Configuration Utility D. System File Checker	C. System Configuration Utility
	Which of the following utilities will allow a technician to stop the DHCP client? A. Services B. Data Sources (ODBC) C. Add or Remove Programs D. Device Manager	A. Services
	A technician determines that a user's hard drive is nearly full. Which of the following is the FIRST action the technician should take to optimize space on the drive? A. Run the Disk Defragmenter on the drive. B. Set the archive bit on all of the user's files. C. Turn on Disk Compression on the drive. D. Delete all of the user's files except the most recent.	A. Run the Disk Defragmenter on the drive.
	A user is reporting their mouse is moving when the user is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action a technician should take? A. Run chkdsk. B. Run an antivirus program. C. Replace the faulty mouse. D. Remove any recently added hardware.	B. Run an antivirus program.
	A laptop user states that they need to move and apply pressure to the DC power adapter connector to make the 'battery charge' LED come on. Which of the following components is the issue? A. Motherboard power connector B. Battery charge LED C. Laptop's battery D. AC power cord	A. Motherboard power connector
	Which of the following boot.ini switches will allow a technician to install a non-default Windows splash screen? A. /noguiboot B. /bootlogo /noguiboot C. /bootlogo D. /noguiboot /bootlogo	B. /bootlogo /noguiboot
	A customer is having issues printing to a network printer every morning. Some of the other users are experiencing the same issue. Which of the following should the technician do NEXT? A. Power cycle the printer. B. Reboot the users' computers. C. Assign a valid static IP configuration. D. Clear the printer queue on each system.	C. Assign a valid static IP configuration.
	A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall? A. 23 B. 443 C. 8080 D. 3389	D. 3389
	A technician is testing a power supply for correct output voltages at the HDD power connector. Which of the following voltages should the technician expect for a correctly working power supply? A. 6V B. 9V C. 12V D. 24V	C. 12V
	A technician is installing Windows XP on a computer to manage larger than 4GB files. Which of the following file system formats is required for this computer? A. NTFS B. FAT C. CDFS D. FAT32	A. NTFS
	In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security? A. A public place where guests are free to access the wireless network. B. A small office where a defined number of specific wireless devices are used. C. A meeting room where various company users will access the wireless network during meetings. D. An office where some users are unable to use WPA encryption due to older wireless cards so they use MAC filtering.	B. A small office where a defined number of specific wireless devices are used.
	A computer was recently moved in an office area. The computer is using DHCP and the CAT5 cable is properly connected into a different network jack. The network jack does not have network functionality. Which of the following is the BEST way to resolve this issue? A. Perform an ipconfig /flushdns. B. Plug into a different RJ-11 wall jack. C. Perform an ipconfig /all. D. Perform an ipconfig /renew.	D. Perform an ipconfig /renew.
	Which of the following is the BEST solution for repairing a hard drive that results in the 'Missing Operating System' display upon booting? A. Use recovery console and the bootcfg /rebuild command. B. Use recovery console and the fixmbr command. C. Use recovery console and the chkdsk command. D. Use recovery console and the fixboot command.	B. Use recovery console and the fixmbr command.
	Bluescreen crash displays during boot up and has a message 'STOP: 0xC0000135 {Unable to Locate a Component}'. Which of the following BEST describes the problem? A. Corrupted system registry hive B. Corrupted system files C. Corrupted master boot record (MBR) D. Corrupted NTLDR file	B. Corrupted system files
	Which of the following command line utilities can be used to display and change file permissions? A. label B. verify C. attrib D. recover	C. attrib
	The xcopy utility is used to: A. copy files and directory trees. B. save the current directory then change it. C. compare the contents of two floppy disks. D. recover information for an unreadable disk.	A. copy files and directory trees.
	An end user who manages payroll files has unexpectedly left the company; however, all of the payroll files are encrypted. How can these files be accessed? A. An EFS recovery agent must decrypt the files. B. The local administrator can grant permission to the files. C. The files must be decrypted using a saved copy of the user's public key. D. The operating system must be reinstalled and the files can be accessed by the administrator.	A. An EFS recovery agent must decrypt the files.
	Which of the following utilities optimizes a hard disk by rearranging the files stored on it? A. Compress B. Disk Defragmenter C. Check Disk D. Diskcomp	B. Disk Defragmenter
	A user is reporting that they are getting pop-ups while they are not actively browsing the Internet. Which of the following would BEST resolve this issue? A. Antivirus B. Firewall C. Anti-spyware D. Pop-up blocker	C. Anti-spyware
	After receiving a message at startup stating that 'One or more services failed to load at startup', which of the following Windows utilities would a technician use to diagnose the issue? A. Event Viewer B. System Information C. Scandisk D. Dr. Watson	A. Event Viewer
	Which of the following CPUs would fit into an AM2 socket? A. Celeron B. Athlon C. Core Duo D. Itanium	B. Athlon
	A user states that the laser printer is leaving a black line on all pages being printed. Which of the following is the MOST likely cause and solution for this issue? A. Faulty driver; reinstall or update driver. B. Bad fuser; place service call to printer manufacturer. C. Excess toner on drum; perform maintenance (e.g. clean drum surface). D. Deteriorating rollers and worn brushes; replace rollers and brushes.	C. Excess toner on drum; perform maintenance (e.g. clean drum surface).
	A technician finishes installing a new application on a PC and reboots. Now the system locks up and will not finish loading Windows. Which of the following should the technician do to resolve this issue? A. Boot into safe mode and using regedit remove all entries related to the newly installed software. B. Power the PC off and then back on until Windows loads. C. Reimage the computer; the OS has been corrupted. D. Boot into safe mode, uninstall the new application and reboot.	D. Boot into safe mode, uninstall the new application and reboot.
	The reason for using an anti-static wrist strap and mat is to prevent: A. the computer from possibly slipping off the work area. B. injuries from improper posture while repairing a computer. C. damage to computer components from ESD. D. electrocution from computer components.	C. damage to computer components from ESD.
	Which of the following tools is BEST used to measure voltage and amperage from a power source? A. Loopback Plug B. Multimeter C. Power Supply Tester D. Extension Magnet	B. Multimeter
	Which of the following tools could be used to view, update, disable, and repair hardware drivers and settings? A. Task Manager B. Device Manager C. System Monitor D. System Restore	B. Device Manager
	A program has stopped responding on a user's computer. Which of the following would be used to end the unresponsive program? A. REGEDIT B. MSCONFIG C. Task Manager D. Computer Management	C. Task Manager
	A customer needs to be able to access the Internet while traveling. Which of the following could the technician recommend to the customer? A. Cellular service with an adapter for the customer's laptop. B. USB adapter with 802.11n capabilities for maximum speeds. C. A Bluetooth card to attach to multiple networks. D. Enable WiFi so the user can connect to any open network.	A. Cellular service with an adapter for the customer's laptop.
	The only Internet service available for a customer is dial-up. They have a home wireless router, a desktop and two laptops. How can a technician allow the users of the laptops to access the Internet simultaneously? A. Connect to the wireless router; it creates a wireless hot spot. B. Update the firmware on the router to allow for integration with dial-up. C. Setup Internet connection sharing through the desktop and the wireless router. D. Have the laptop's users dial-up each time they need the Internet.	C. Setup Internet connection sharing through the desktop and the wireless router.
	A customer states that their Internet connection is extremely slow. The technician suspects a failing NIC. Which of the following command line tools would verify this? A. ipconfig /all B. ping -t C. ping -a D. netsh winsock reset	B. ping -t
	Which of the following will repair file structures and recover missing data? A. chkdsk /r B. xcopy C. copy /a D. defrag	A. chkdsk /r
	A customer states that their clock is now in 24-hour format. Where should the technician go to correct this? A. System applet in Control Panel B. Command line and run: time /t C. Regional and Language Options applet in Control Panel D. Date and Time applet in Control Panel	C. Regional and Language Options applet in Control Panel
	Which of the following files have replaced NTLDR in the Windows Vista startup process? A. bootmgr.exe, winload.exe, winresume.exe B. bootmgr.exe, bootsect.dos, io.sys C. ntdetect.exe, ntoskrnl.exe, io.sys D. io.sys, win.exe, bootmgr.exe	A. bootmgr.exe, winload.exe, winresume.exe
	A customer's laptop is overheating. Which of the following is the MOST likely reason why the customer's laptop is overheating? A. The processor is old and needs to be replaced. B. The motherboard is old and needs to be replaced. C. The fan is clogged with dust. D. The laptop case is not as airtight as it needs to be.	C. The fan is clogged with dust.
	When adding a second hard disk drive on the first IDE controller, the technician should configure the second hard disk drive as: A. slave. B. master. C. secondary. D. primary.	A. slave.
	A technician is adding two hard disk drives to a computer to provide more storage. The computer already has two hard disk drives installed and loads the OS from one of them. The computer has no other drives present. The technician should add the two hard disk drives on which of the following? A. Master IDE controller B. Slave IDE controller C. Secondary IDE controller D. Primary IDE controller	C. Secondary IDE controller
	A client uses EFS and forgot their password. A technician logs in as the administrator and clears the client's password. Which of the following will occur? (Select TWO). A. The client will have to type in a new password. B. The client's secured files will be inaccessible. C. The technician will have to reset the client's account. D. The client will be able to login. E. The client's secured files will be accessible.	B. The client's secured files will be inaccessible. D. The client will be able to login.
	A technician needs to transfer data to an external hard drive that is 10/100 network capable. Which of the following has the FASTEST transfer rate? A. IEEE 1394 B. USB 1.1 C. Broadband D. USB 2.0	A. IEEE 1394
	A user reports they cannot print from their inkjet printer and the error light is blinking. The user states that no odd sounds were heard. A technician sees no signs of a paper jam. Which of the following is the MOST likely cause? A. The cartridge carriage path is obstructed. B. Incorrect paper type has been loaded. C. A feed roller gear is broken. D. The printer cartridge is low on color ink.	A. The cartridge carriage path is obstructed.
	A customer states that they cannot print from their laser printer. The printer displays a 'Paper Jam' error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print. Which of the following is the MOST likely cause? A. Feed roller gear is broken. B. Feed rollers are dirty. C. Fuser has overheated. D. Toner cartridge needs to be replaced.	A. Feed roller gear is broken.
	A user states that when they click on their name on the Welcome Screen, the screen displays 'Loading personal settings' and then goes back to the Welcome Screen. Which of the following could be the issue? A. WIN.INI file is missing or corrupted. B. WINLOGON.EXE is missing or corrupt. C. LogonType is set to 0 in registry. D. NTUSER.DAT file is missing or corrupt from the user's profile.	B. WINLOGON.EXE is missing or corrupt.
	A technician finished installing new speech recognition software on a PC. While testing to ensure proper installation, the software is not displaying any text as the technician speaks into the microphone. Which of the following should the technician check FIRST? A. System resources B. Speaker volume C. Microphone connection D. Display resolution	C. Microphone connection
	A user reports they are unable to connect to the Internet. The technician checks the network settings and finds the below results: IP address: 10.236.8.107Subnet mask: 255.255.255.0Default gateway: 10.236.18.1DNS server: 10.237.5.2 Which of the following is the reason why the user is unable to connect? A. Default gateway is on the wrong subnet. B. Subnet mask is wrong. C. DNS server is on the wrong subnet. D. DHCP server is assigned the wrong IP address.	A. Default gateway is on the wrong subnet.
	A user is having a problem sending email, but not receiving. This problem started when a router was replaced. Which of the following tools would be used to help determine the cause of problem? A. Port scanner B. Cable tester C. IPCONFIG D. NETSTAT	A. Port scanner
	A computer is running very slow. Which of the following tools would the technician use to help optimize the file system? A. defrag B. tracert C. ntbackup D. format	A. defrag
	A user states while saving files on the hard disk some of the data is inaccessible. The technician suspects a hard disk problem. Which of the following Windows utilities should be used to confirm hard disk issues? A. chkdsk B. dir C. diskpart D. format	A. chkdsk
	Which of the following groups has access to a newly created NTFS folder by default? A. Creator Owner B. Everyone C. Power Users D. Administrators	A. Creator Owner
	In which of the following Control Panel applets is the system font controlled? A. Regional and Language Options B. Printers and Faxes C. Display Properties D. Fonts	C. Display Properties
	The image on a user's monitor is shaking without any input from the user. Which of the following is the MOST likely cause? A. There is RF interference from a radio source nearby. B. There is an analog to digital to analog conversion problem. C. The cables are damaged or not seated. D. There is a digital to analog to digital conversion issue.	D. There is a digital to analog to digital conversion issue.
	A technician is replacing a processor that is attached parallel to the motherboard. Which of the following processor types is needed? A. Pin grid array processor B. Slot 2 processor C. Socket to slot adapter D. Slot 1 processor	A. Pin grid array processor
	Multiple users have reported not being able to print to a network printer. Which of the following commands will test the network connectivity status of the printer? A. rsync B. netstat C. ping D. ipconfig	C. ping
	A technician is running an Ethernet cable for a customer with custom cable lengths. When making the ends of the cable which of the following tools is the MOST appropriate? A. Toner probe B. Pocket knife C. Crimper D. Pliers	C. Crimper
	A technician is unfamiliar with terms in a dialog box. Which of the following would quickly provide more information? A. Alternate click and select "What's This?" B. Use Microsoft knowledge base to search for the term. C. Alternate click and select "More information" D. Press F1 and search for the term.	A. Alternate click and select "What's This?"
	A client reports that they cannot connect to the Internet. The ipconfig command reveals the below information: IP Address192.168.1.15Subnet Mask255.255.255.0Default Gateway192.168.2.1 Which of the following is the MOST likely cause of the problem? A. Windows does not recognize the 192.168.1.0 subnet as valid. B. The subnet mask is improperly configured. C. The default gateway is not in the same subnet. D. The IP address is not a private address.	C. The default gateway is not in the same subnet.
	After upgrading to Windows Vista, a client states that the run command no longer appears on the Start menu. Which of the following is the reason the user cannot see the run command? A. The user must be an administrator to have access to the run command. B. The Vista run command is not installed by default during an upgrade. C. Vista has replaced the run command with the Power Shell. D. The run command is not displayed by default on the start menu.	D. The run command is not displayed by default on the start menu.
	Which of the following tools can be used to diagnose and repair hard drive problems? A. System Configuration Utility B. Removable Storage MMC C. CheckDisk D. Disk Defragmenter	C. CheckDisk
	A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem? (Select TWO). A. Toner cartridge B. Laser scanner C. Formatter PCB D. Pickup rollers E. Fuser	A. Toner cartridge E. Fuser
	Which of the following conditions will cause Windows Autochk to be set? (Select THREE). A. A volume is flagged as dirty. B. The system halted during the last boot from a faulty driver. C. Windows detects a virus tampering with boot files. D. Chkdsk is run on the boot volume. E. Chkdsk cannot gain exclusive use of the volume selected. F. The hard drive has received a SMART error.	A. A volume is flagged as dirty. D. Chkdsk is run on the boot volume. E. Chkdsk cannot gain exclusive use of the volume selected.
	A user connects a USB drive to a Windows XP computer but cannot see the drive in My Computer. Which of the following is the BEST choice to check? A. Check if the drive is over 1GB. B. Check if the drive is NTFS. C. Check if the drive is a dynamic disk. D. Check if the drive is active.	D. Check if the drive is active.
	A technician wants group policy changes on a Windows 2000 computer to immediately update. Which of the following commands should the technician use? A. secedit /refreshpolicy B. gpupdate /force C. gpedit.msc D. rsop.msc	A. secedit /refreshpolicy
	Which of the following commands shows Hotfixes installed on a Windows XP computer? A. tasklist B. systeminfo C. chkdsk D. msinfo32	B. systeminfo
	A user reports that when accessing a website, several other windows within the browser appear. Which of the following BEST describes the symptom and corresponding fix? A. Trojan horses; install antivirus program B. Pop-ups; turn on the pop-up blocker C. Spam; install spam filter D. Worms; install antivirus program	B. Pop-ups; turn on the pop-up blocker
	A user reports their computer has slowed down dramatically. Updated antivirus program reports show no inherent issues. Which of the following is the MOST likely cause? A. Worm B. Spyware C. Virus D. Trojan Horse	B. Spyware
	A computer is thought to be infected with a virus. Which of the following is a recommended action to take? A. Restore the computer to a previous point. B. Disable System Restore. C. Boot to Safe Mode and enable Boot Logging. D. Boot to the Last Known Good Configuration.	B. Disable System Restore.
	A user is running an application when an error occurs. The user is able to restart the application immediately. Which of the following describes the type of error the user experienced? A. BATCH error B. Illegal contact C. STOP error D. Illegal operation	D. Illegal operation
	Which of the following built-in groups was present in Windows XP, but eliminated in Windows Vista? A. Guests B. Backup Operators C. Replicator D. Power Users	D. Power Users
	A technician is having problems converting a basic disk to a dynamic disk on a laptop. The technician right clicks the disk in Disk Management and does not see the option to convert to dynamic disk. Which of the following is the MOST likely cause for this problem? A. The disk has already been converted to a dynamic disk. B. The disk must first be converted to a simple volume disk. C. There is less than 10MB of space available for the dynamic disk database. D. Computers with a single drive do not support dynamic disks.	D. Computers with a single drive do not support dynamic disks.
	Which of the following commands would be used to prepare a new storage device for use? A. diskcomp B. start C. format D. ftype	C. format
	A user notices that a lot of Internet browser windows displaying advertisements are popping up when logging on to the network. Which of the following is the MOST likely cause of the pop-ups? A. The hard drive is fragmented. B. The mouse is not functioning properly. C. The antivirus software is not functioning properly. D. Spyware has infected the workstation.	D. Spyware has infected the workstation.
	Which of the following would BEST prevent the spread of worms to other computers? A. Add all contacts to an address book. B. Only connect to the Internet when necessary. C. Enable antivirus email functions. D. Enable email auto-preview functions.	C. Enable antivirus email functions.
	A printer is printing unexpected characters. Which of the following should the technician do to troubleshoot this problem? A. Reload the driver. B. Reload the print spooler service. C. Check printer queues. D. Check for error messages.	A. Reload the driver.
	A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up. They also mention the fan is constantly running. Which of the following would be the BEST course of action to correct the issue? A. Install a faster speed processor so the machine does not generate as much heat. B. Stop background processes in the machine causing the processor to work harder. C. Clean out the heat sink and fans of dust to ensure proper air circulation. D. Install larger fans and a larger heat sink due to the processor being overheated.	C. Clean out the heat sink and fans of dust to ensure proper air circulation.
	A customer states they have a home network and when they connect to a wireless access point, they get a message of 'limited or no connectivity'. Which of the following would BEST get the customer connectivity? A. Enable the access point to distribute static addresses. B. Assign a dynamic address to the wireless card. C. Assign a static address to the wireless card. D. Reboot the access point to allow connectivity.	C. Assign a static address to the wireless card.
	The customer states the clock is frequently wrong and loses time on the workstation, even after it is updated by using time synchronization. Which of the following is the MOST likely reason this could happen? A. Virus in the system B. Incorrect time zone configured C. Spyware is affecting the system D. Bad CMOS Battery	D. Bad CMOS Battery
	A technician installs a new 802.11n network adaptor for a desktop computer. The technician tries to connect to an access point, but sees no available access points in the Wireless Configuration Manager. Which of the following is the BEST explanation to why none of the access points are listed? A. 802.11n access points are not available. B. The access points are out of range. C. The access points cannot accept any more connections. D. 802.11n is not supported on the network.	B. The access points are out of range.
	During the startup of a Windows XP Professional workstation, a message appears stating a service failed to start. Which of the following administrative areas will show what service failed? A. Registry utility B. MSCONFIG utility C. Control Panel D. Event Viewer	D. Event Viewer
	A customer states that their machine takes a long time to start up. Which of the following utilities allows the startup file to be modified? A. Defrag B. Control Panel C. System Clean-up D. Msconfig	D. Msconfig
	A technician wants to schedule a task to be sure a machine is optimized on a regular basis. Which of the following should be scheduled to accomplish this? A. Defragmenter B. System Restore C. Indexing Services D. Disk Cleanup	A. Defragmenter
	A company uses an application that creates temp files that need to be backed up on a daily basis. A test restore fails to restore the temp files. In checking the backup catalog, it is discovered the temp files are not being backed up. Which of the following is the MOST likely reason? A. To backup temp files, the /T switch must be used. B. NTBACKUP does not backup temp files by default. C. The NTBACKUP utility cannot backup temp files. D. NTBACKUP is not running under the correct credentials.	B. NTBACKUP does not backup temp files by default.

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