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91 Cards in this Set
- Front
- Back
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Which of the following is the administrator's profile path in Windows XP?
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C:\Documents and Settings\Administrator
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New memory has been installed into a PC. The PC fails to POST after memory is installed. The manufacturer's website states that the motherboard supports the new memory. Which of the following may resolve the problem?
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Update the BIOS
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Which of the following commands would a technician MOST likely use to create new directions?
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MD
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Which of the following tools would be BEST to use to pry open the case of a laptop?
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Plastic wedge
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When replacing system components on a laptop, if the technician is unsure of a part location, which of the following should the technician consult FIRST?
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Manufacturer documentation
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A user attempts to plug a scanner into the front USB port of a Windows computer but the scanner seems to not power on. Which of the following is the BEST solution to this?
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Use the onboard USB ports
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Which of the following protocols is used for remote administration?
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SSH
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A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is 802.11g. The WLAN is showing connected at 11Mbps. Which of the following would be the BEST reason why the WLAN card is performing at that speed?
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The WLAN card is 802.11b
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A customer has a wireless router with WEP enabled. The customer states it was working before but that they can no longer access the network or the internet with their wireless PCs. After arriving onsite, the technician can see the SSID. The technician can access the customer's network and the Internet utilizing an Ethernet connection. Which of the following is the MOST likely cause of the problem?
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The incorret WEP is being used
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A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot froom the optical drive. Which of the following is the MOST likely cause?
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CMOS battery
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Before installing a second hard drive in a PC, which of the following should a technician consider?
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Power supply wattage
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In which Windows Vista directory would the SAM file be found?
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C:\Windows\System32\Config
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An advertising firm often prints large amounts of graphics on their color laser printer. Many times the printer errors out and will not print the graphics; the printer will always print text documents. Which of the following is the BEST way to remedy this issue?
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Install more printer memory
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A technician notices a machine's performance has degraded over time, and the startup and shutdown period has increasingly gotten longer. Which of the following should be used to increase disk performance?
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Defrag
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A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tried to quarantine or delete the infected files. Which of the following can be done to resolve this issue?
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End the running process
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The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?
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The printer is offline
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A technician is troubleshooting a perfomance problem with a PC. When looking at the Task Manager process list, only a few processes are listed. Which of the following should be done to view all of the processes on a PC?
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Select show processes from all users
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A user is having a problem sending email; but not receiving. This problem started when a router was replaced. Which of the following tools would be used to help determing the cause of the problem?
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Port scanner
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Which of the following should be performed after a maintenance kit has been applied and full functionality tested?
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page count reset
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An network printer was installed at a company. Now no one can access the network printer and one user is unable to access network resources. Which of the following is the MOST likely problem?
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The printer was assigned an IP address already in use
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During POST a beep can be heard, and the computer does not boot. Which of the following BEST describes the problem?
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RAM failure
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In order to use the 5-pin DIN keyboard without a converter, which of the following motherboards should the technician install?
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AT
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Which of the following is the FIRST step a technician should take when installing a wireless network card?
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Read the manufacturer's instructions
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A technician is repairing a laptop with a video issue. The display of the laptop shows a very faint image of the Windows desktop, and works fine when connected to an external display. Which of the following has MOST likely failed on the unit?
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Inverter
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Which of the following command line utilities allows a technician to create a new directory?
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MD
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A SOHO had added three more wireless devices to their network. And now the new devices are having problems with signal strength. Which of the following would help with the LEAST amount of cost to the SOHO?
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Relocate the wireless router to a more central location
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Which of the following encryption methods requires a 10-digit network key?
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64-bit WEP
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A technician notices that the wired keyboard stops functioning. Even after multiple replacements, the keyboard still does not work. Which of the following can be used to determine the problem?
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Loopback plug
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A customer has a dim image on their internal LCD panel, but when connecting to an external display, the image is fine. Which of the following is MOST likely the cause?
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Inverter
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Which of the following commands compares two files then displays the differences?
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FC
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Which of the following could be used to prevent an attacker from accessing the master boot drive when attaching a hard drive to another system?
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Bitlocker
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A user states that the system time needs to be adjusted every time the user boots their machine. Which of the following is the MOST likely cause?
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CMOS battery
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A technician receives a ticket about VPN issue on a Windows XP PC. The ticket explained that the internet was working until the VPN connection was established; now it will not allow the user to remote desktop or browse the internet. Which of the following would casue these network issues?
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Windows XP firewall is turned on and not configured correctly
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Which of the following would be the BEST way to restrict access to the WAP from certain clients?
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Enable MAC filtering
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Upon booting, the error message 'operating system not found' stops the boot process. Which of the following will correct the problem?
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Change the hard drives from master/slave to cable select
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A user reports that their onboard RJ-45 jack is damaged and will no longer function. Which of the following will provide this jack as an alternative to replacing the motherboard?
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use an ethernet card
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Which of the following commands would a technician use to map a drive from a remote computer?
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NET
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Failing to clean or properly maintain a printer's transfer rollers will likely result in
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paper jamming
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Which of the following tools is BEST to use if a technician has dropped a screw into a workstation while repairing it
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Tweezers
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A techician is having problems converting a basic disk to a dynamic disk on a laptop. The technician right clicks the disk in Disk Management and does not see the option to convert to dynamic disk. Which of the following is the MOST likely cause for this problem?
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Computers with a single drive do not support dynamic disks
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Which of the following tools is used to consolidate files and folders on a local drive?
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DEFRAG
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A technician installed a faster CPU and now the system will not start after the install. The technician removed and reseated the CPU with no positive results. The technician then installed a known good CPU with the same negative results. which of the following MOST likely the cause?
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The BIOS needs to be updated
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A user is reporting a loud grinding sound when the machine is powered on. The machine loads into windows and the user does not notice any performance issues. Which of the following is the MOST likely cause of the noise?
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Bad fan
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A laptop running Windows XP needs the RAM upgraded to 1GB. Currently, the laptopl has two 256MB SODIMMs installed and the laptop only hs two SODIMM slots on the motherboard. Which of the following should the technician do to upgrade the memory?
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Replace the two 256MB SODIMMs with two 512MB SODIMMs
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Which of the following would be the BEST to test with a multimeter?
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Power supply
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A technician finished installing a new application on a PC and reboots. Now the system locks up and will not finish loading Windows. Which of the following should the technician do to resolve this issue?
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Boot into safe mode, uninstall the new application and reboot
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Which of the following operating systems by default uses Documents as the name of a user's document folder
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Windows Vista
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A user is having problems with their external modem. Which of the following tools is BEST for the technician to use to test the computer COM port
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Loopback plugs
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A customer brings in a laptop stating that it will power up only if the power supply pin is pushed in and if the user releases the pressure the laptop shuts off. Upon inspection the technician discovers the DC jack is broken. Which of the following should the technician tell the customer?
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The DC jack may be able to be replaced if other damage is not present
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Which of the following BEST explains a system experiencing intermittent memory errors?
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Memory sticks have corroded contatcts
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A computer briefly turns on and then turns off. the computer does not stay on long enough for a user to get into the BIOS. Which of the following tools should a technician use FIRST to help determine the problem
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Power supply tester
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Which of the follwoing switches skips the process that compares directory entries to the file record segments corresponding to those entries, while running a CHKDSK command
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chkdsk /i
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A user is able to send email but receives an error when trying to receive email. Which of the following server settings should be checked.
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POP3
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Which of the following is MOST likely causing a clients computer to have an IP address of 169.254.0.10
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The DHCP server is out of addresses
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Which of the following file attributes is used to show that a file has changed since the last time is was backed up
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A
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A technician needs to get into the BIOS of a PC but finds a password is required to enter the BIOS. The password was never given to the technician. Which of the following methods, by defauls in MOST PCs will remove the BIOS password
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Remove the CMOS battery
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Which of the following are possible solutions to the error message 'NTLDR not found
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Use the Recovery Console and command fixboot
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After cleaning a virus off a system the system seems to become re-infected with the same virus on every reboot. Which of the following should be done prior to removing the virus again
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Disabel system restore
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Which of the following utilities can a technician use to display TCP/IP and port status
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NETSTAT
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A USB attached storage device randomly powers down while the computer is running. This is causing file errors on USB drive. Which of the following is the MOST likely cause for this occurrence?
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The USB hub is malfunctioning
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A laser printer displays perform user maintenance. The manufacturer's information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed
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The maintenance page counter must be reset
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Which of the following encryption methods needs to be configured inside of a WAP to provide the HIGHEST level of security on the network
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WPA
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Which of the following commands can be used to repair a corrupted boot record
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fixmbr
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An administrator attempts to login to Windows XP at the welcom screen but the system logs the user out automatically. Which of the following is the BEST reason why this has occurred
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The userinit file is missing
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A user states their computer has noticeably slow performance. The PC is used to transfer datat on a regular basis. Which of the following can be done to improve performance.
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Run Disk Defragmenter
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A techician finds that a laptop's display only works properly when the LCD screen is positioned at certain angles. Which of the following should the technician check FIRST
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Display harness
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A user receives an error message stating Invalid Boot Disk after restarting their system. Which of the following is the FIRST thing the technician should check
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If a non-bootable disk is in the floppy drive
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A network multi-function copier has been installed on a workgroup. When a user scans a photo from their PC, nothing appears. All other users can scan photos without issues. Which of the following is the MOST likely cause?
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The TWAIN driver is not set up on the PC
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A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. Which of the following components will MOST likely need to be replaced to resolve the issue
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Keyboard
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A technician has a PC that does not recognize the USB keyboard immediately after POST. Which of the following could be the cause?
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The USB plus is nt seated properly
The BIOS is not configured for USB support |
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Which of the following commands can be used to change a file from read only to a writable state?
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attrib
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The TELNET command allows a technician to do which of the following
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Execute commands on a remote machine
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A user states that their machine will not boot due to blue screen errors. The technician wants the most complete data reagarding the errors. The technician sets the hard drive settings to slave in the affected drive and debugs the
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minidump files
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After upgrading to Windows Vista, a client states that the run command no longer appears on the Start Menu. Which of the following is the reason the user cannot see the run command
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The run command is not displayed by default on the start menu
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A user is running defrag on a computer and the power goes out. When power is restored, which of the following is the BEST action to perform
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Turn the computer on and run chkdsk /r
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Which of the following commands will allow a techncian to view a list of the contents of a folder
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dir
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A technician is settting up a secure SOHO network. Whicho of the following items needs to be setup on the network
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SSID, encryption type, encryption key, a channel
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When updated, which of the following will allow network access to new users
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ACLs
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A laptop ticket description reads " when the computer was turned on wireless no longer worked. There were no warning signs or malfunctions before the failure. Where could the technician check to see if the wireless adapter is being recognized by the computer?
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Device manager
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A techician notices that the computer is only obtaining a 169.x.x.x IP address on the network even when the network card is set to obtain IP address automatically. Which of the following services is MOST likely malfuntioning
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DHCP
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A small momentary button on the inside of a computer case is MOST likely which of the following
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Intrusion detection
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Which of the following would be the BEST device to use when removing a loose screw from the inside of a laptop
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Needle-nose pliers
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Which of the following utilities would a technician use to prevent a service from starting during system startup
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MSCONFIG
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A users machine has been infected with a virus. After running a scan, the threat was unable to be reamoved completely. The system contains licensed applications so a re-image is the last resort. The NEXT step the technician should take is
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boot into safe mode and run the anitvirus scan again
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Which of the following can be used to verify if SMTP is accepting connections
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TELNET 127.0.0.1-p 25
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A user would like to have a romaing profile configured. Which of the following is necessary when setting up a romaing profile
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The user must be on a domain
Roaming profile has to be stored on a network server |
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When replacing a processor in a desktop, which of the following also needs to be replaced
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Thermal compound
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which of the following command line utilities would a technician use to delete a folder
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RD
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Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus
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7
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A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST
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Clean the heatsink assembly of debris
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Which of the following is a speed enhancement in Windows performance when searching for files
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Indexing
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