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5 Cards in this Set
- Front
- Back
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What is the correct way for the T/S to answer the telephone? |
Answer telephone promptly, stating in courteous manner, command, rank or title, surname, and "May I help you?" (step 1) |
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T/S processes this |
Process requests for service (step 2) |
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Who does the T/S notify of all important messages? |
DO (step 3) |
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The T/S maintains these records: F.R.O.T.H |
Frequent Telephone Inquiries (copy) Roll Call (duplicate copy) Outgoing Toll Calls Telephone Dispatch Log Highway Conditions Record (step 4, 5, 6, 7, 9) |
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Notify DO when a member required to signal fails to comply within this time range |
Within a reasonable time (step 8) |
