2016 F/a Endeavor Air: Aviation Terminology

Front 1

PRE-DEPARTURE REPORT

Back 1

Final paperwork given to the Flight Attendent by the gate agent; contains specific information regarding number of passengers, their seat numbers, flying status, ECT.

Front 2

AFT

Back 2

Rear area of the aircraft.

Front 3

AIR CARRIER

Back 3

An airline authorized by the government to engage in transportation of customers and cargo.

Front 4

AIR TRAFFIC CONTROL (ATC)

Back 4

A network of radio communication facilities responsible for the safe guidance of aircraft in both the air and on airport taxiways and runways.

Front 5

AIRPORT/ CITY CODE

Back 5

A three-character alpha code identifying an airport.

Front 6

ALERT BULLETIN

Back 6

A written communication issued to inform Flight Attendents of immediate changes to the manual content. Bulletins are temporary and must be retained until the manual can be permanently revised.

Front 7

ALTITUDE

Back 7

An aircraft's vertical distance from the sea level.(Usually measured in feet)

Front 8

AIRCRAFT OPERATING AREA (AOA)

Back 8

Restricted area at the airport in which aircraft are parked and serviced. Access to this area is limited to airline\airport and other authorized personnel only. It is also called the ramp area.

Front 9

BACK-TO-BACK

Back 9

Two trips flown consecutively.

Front 10

BAG CART

Back 10

A cart or stand used to temporarily store customer's baggage.

Front 11

BALLAST

Back 11

Weights of 50-lb. increments placed in cargo for aircraft weight and balance purposes.

Front 12

BASE

Back 12

The station/domicile where all your trips will begin and end.

Front 13

BIDDING

Back 13

The process in which FA's indicate their schedule preferences to determine flight schedules for a given month.

Front 14

BOARDING

Back 14

When customers enplane (get on) an aircraft.

Front 15

BRIEFING/ CREW BRIEFING

Back 15

A short meeting of all flight crew members prior to each duty period and whenever there is an aircraft or crew change. The briefing includes an introduction, emergency and service review, and other pertinent information.

Front 16

BULKHEAD

Back 16

A wall onboard the aircraft.

Front 17

CABIN

Back 17

The passenger compartment of an aircraft.

Front 18

CANADAIR REGIONAL JET (CRJ)

Back 18

A pressurized jet built by the Bombardier Company of Canada that carries a crew of three: Captain, First officer and Flight Attendant. Endeavor airlines operates two (2) models of that CRJ; the CRJ 200 (50 seats) and the CRJ 900 (76 seats).

Front 19

CAPTAIN (CA)

Back 19

Pilot in command of an aircraft (PIC); occupies left seat in the flight deck.

Front 20

CARGO

Back 20

Items excepted for carriage on a flight, including baggage, airfreight, small package shipments, mail and Comet (Company Mail).

Front 21

CARGO COMPARTMENT

Back 21

Sections of the aircraft used to store baggage and other cargo. Passengers are not permitted access to these compartments.

Front 22

CARRIER

Back 22

And airline that provide scheduled air transportation to the public.

Front 23

CARRY-ON BAGGAGE

Back 23

Items carried by the customer onto the aircraft. Excessive carry-on items maybe stowed in one of the designated cargo compartments. The weight of carry-on items is included with the passenger's weight.

Front 24

CHARTER

Back 24

A non-scheduled flight contracted to specific groups who enter into a mutual agreement regarding cost and services with the airline.

Front 25

CHECKLIST

Back 25

Any written list of items designed to assist a crewmember in performing their job responsibilities in a specifc order.

Front 26

CHECKED BAGGAGE

Back 26

Baggage (Luggage) surrendered by the customer at their original boarding city that is carried to the passenger's final destination. Checked baggage is returned to the customer only at the baggage claim area.

Front 27

COMAT/ COMAIL

Back 27

Company Mail

Front 28

COMPLAINT RESOLUTION OFFICIAL (CRO)

Back 28

And employee who has been trained in the rules and regulations involving a person with disabilities and exit row requirements.

Front 29

CONFIGURATION

Back 29

The arrangement of an aircraft's seats and other cabin features.

Front 30

CONNECTION

Back 30

The process of taking two (2) or more flight segments to travel to a final destination.

Front 31

CREWMEMBER

Back 31

Person(s) designated to perform specialized duties on board an aircraft. (e.g. Pilot and Flight Attendant)

Front 32

CREW RESOURCE MANAGEMENT (CRM)

Back 32

The effective use of all resources including personnel, training procedures and equipment to achieve the highest possible level of safety.

Front 33

DANGEROUS GOODS (DG)

Back 33

Items deemed by the DOT as hazardous when shipped via aircraft. Also known as Hazmat.

Front 34

DEADHEADING (DH)

Back 34

A crewmember being positioned for a trip or traveling to training.

Front 35

DECOMPRESSION

Back 35

The aircraft's inability to maintain a designated cabin altitude pressure.

Front 36

DEMO/ SAFETY DEMONSTRATION

Back 36

A pre-departure briefing designed to identify how to use specified emergency equipment. Prior to each flight segment, Flight Attendants demonstrate the use of seatbelts and oxygen masks, and identify emergency exits.

Front 37

DEPLANE

Back 37

The act of leaving an aircraft at the termination of a flight.

Front 38

DESCENT

Back 38

The downward motion of an aircraft in preparation for landing.

Front 39

DESTINATION

Back 39

Predetermined arrival point.

Front 40

DISPATCH

Back 40

Employees who are jointly responsible with the Captain for the safe launch of each flight.

Front 41

DITCHING

Back 41

An emergency landing and evacuation of an aircraft in water.

Front 42

DOMESTIC

Back 42

Flying within the continental United States.

Front 43

DON

Back 43

To put on. (i.e. " Don your life jacket!")

Front 44

DEPARTMENT OF TRANSPORTATION (DOT)

Back 44

The federal agency responsible for setting policies and procedures governing all modes of transportation in the United States.

Front 45

DOWNLINE

Back 45

Segments, legs, or stations that follow your station on flight's routing.

Front 46

EMERGENCY EXIT

Back 46

Special exits used to evacuate and aircraft in an emergency.

Front 47

ETA

Back 47

Estimated Time of Arrival.

Front 48

ETD

Back 48

Estimated Time of Departure.

Front 49

EVACUATION

Back 49

The process of immediately leaving an aircraft under emergency conditions.

Front 50

FLIGHT ATTENDANT (FA)

Back 50

A person trained in the policies and procedures governing the emergency evacuation of an aircraft.

Front 51

FEDERAL AVIATION ADMINISTRATION (FAA)

Back 51

The federal agency responsible for enforcing the policies and procedures set by the Department Of Transportation. The FAA oversees airline and/or aircraft safety and emergency procedures. Also referred to as the administrator.

Front 52

FEDERAL AVIATION REGULATIONS (FAR)

Back 52

FAA rules established for the airlines to guard against potential safety hazards.

Front 53

FERRY FLIGHTS

Back 53

A flight that positions and aircraft from one city to another city. Revenue customers are not permitted to travel on ferry flights; crew members may be permitted, depending on the circumstances.

Front 54

FIRST AID

Back 54

The immediate and temporary administration of medical care until professionals are available.

Front 55

FLIGHT DECK

Back 55

The compartment from which the pilots control the aircraft; located in the most forward section of the aircraft.

Front 56

FLIGHT SEGMENT (LEG)

Back 56

The period of time from the point of boarding to the point of deplaning on any flight.

Front 57

FIRST OFFICER (FO)

Back 57

Second in command of an aircraft; occupies the right seat of the flight deck.

Front 58

FORWARD (FWD)

Back 58

Front area of the aircraft.

Front 59

FREQUENT FLYER PROGRAM

Back 59

An airline promotional program that rewards frequent travelers with reduced fare or free airline travel, upgrades, rental cars, hotel rates, ect. Awards are based on miles flown or dollars spent with the sponsoring airline and participating businesses.

Front 60

FUSELAGE

Back 60

The body of an aircraft minus the wings and tail. The cockpit, passenger cabin, cargo bins and most of the navigational and communication equipment are contained in the fuselage.

Front 61

GALLEY

Back 61

The area on the aircraft were food and beverages are stored and prepared.

Front 62

GATE

Back 62

The area in the terminal where customers board and deplane the aircraft.

Front 63

GROUND POWER UNIT (GPU)

Back 63

A portable device attached to the aircraft while it is on the ground to supply power when the engines are not running.

Front 64

HANGER

Back 64

The building where airplanes are brought for maintenance work.

Front 65

HAZARDOUS MATERIALS (HAZMAT)

Back 65

Chemicals, compounds, and other materials that may pose a health hazards to workers; synonym for dangerous goods.

Front 66

IN-FLIGHT RECURRENT TRAINING (IRT)

Back 66

A training program mandated by the FAA, which all Flight Attendants must complete annually, containing ground school and hands-on training.

Front 67

JUMPSEAT

Back 67

An additional seat usually located in the cockpit of an aircraft. A third authorized party, such as a FAA inspector or pilot in training, uses the jumpseat for viewing cockpit procedures. Also includes the flight attendants jump seats in the cabin.

Front 68

LOAD

Back 68

Total number of customers on board a flight.

Front 69

LAYOVER

Back 69

To stay over at a station or city other than your home base; does not require overnight.

Front 70

MT

Back 70

Missed Trip.

Front 71

NATIONAL TRANSPORTATION SAFETYBOARD

(NTSB)

Back 71

The organization that investigates airline accidents and make recommendations to the FAA.

Front 72

NO-SHOW

Back 72

A Flight Attendant or customer who does not show up for a scheduled flight. ( Missed Trip)

Front 73

NON-REVENUE PASSENGER (NON-REV)

Back 73

Airline employees and/or eligible family members who are traveling on standby status and have paid service fees for their tickets.

Front 74

OPERATIONS CONTROL CENTER (OCC)

Back 74

The department which includes Maintenance and Crew Routing, Meteorology, Dispatch, and Crew Coordinators. (Formerly SOC)

Front 75

ORIGINATING FLIGHT

Back 75

A flight that is just beginning and has its own flight number.

Front 76

PER DIEM

Back 76

Meal expense allowance determined by the total number of hours you are away from your homebase.

Front 77

PLACARDS

Back 77

Instructional signs posted in the aircraft (i.e. exit signs, door operation instructions for exit row windows, etc.)

Front 78

PREFLIGHT CHECK

Back 78

A check performed by Flight Attendent's to ensure emergency equipment and specific aircraft systems are in proper working order.

Front 79

PROTECTIVE BREATHING EQUIPMENT (PBE)

Back 79

A breathing apparatus that provides an environment safe from toxic smoke and fumes while fighting a fire.

Front 80

RAMP

Back 80

The area where airplanes park outside of the terminal.

Front 81

RESERVE FLIGHT ATTENDANT

Back 81

A flight attendant whose month consists of predetermined periods of availability for flight duty with intervening scheduled days off.

Front 82

REVENUE

Back 82

Tickets that have been paid for; paying customers.

Front 83

REVISION

Back 83

Updated or revised information which must be read and inserted into the Flight Attendent manual on the first layover after receipt, or prior to the next scheduled trip.

Front 84

REMAIN OVERNIGHT (RON)

Back 84

To stay overnight at a city other than your homebase.

Front 85

SAFETY INFORMATION CARDS

Back 85

Cards located in each seat pocket which illustrate and explain what to do in emergency. They are required at every passenger carrying seat. Also referred to as safety briefing cards.

Front 86

SECURE

Back 86

To lock up, latch, or stow.

Front 87

SCHEDULED TIME

Back 87

The planned time between departure to arrival.

Front 88

SECURITY IDENTIFICATION DISPLAY AREA

(SIDA)

Back 88

Areas in and around an airport that require all individuals to display proper identification at all times; access is restricted to authorized personnel.

Front 89

STERILE COCKPIT/ STERILE FLIGHT DECK

Back 89

Aircraft movement up to 10,000 feet when ascending and down to 10,000 feet when descending until parked at the gate. Sterile cockpit is the most critical phase of flight; 80% of all Airline accidents happen during takeoff and landing. Flight attendants should not attempt to communicate with the flight deck during Sterile Cockpit for other then safety related or emergency matters.

Front 90

SYSTEM OPERATIONS CONTROL (SOC)

Back 90

The department which includes maintenance and crew routing, meteorology, dispatch, and Crew Cordinators.

Front 91

TAKEOFF

Back 91

When an aircraft leaves the ground.

Front 92

TAXI

Back 92

When an aircraft moves under its own power well on the ground.

Front 93

UNACCOMPANIED MINOR (UM/UMNR)

Back 93

Any person 5–17 years old traveling alone, or with another person of the same age group, who has paid a fee and enrolled in the unaccompanied minor program.

Front 94

SKY

Back 94

The Delta Airlines in-flight magazine.

Front 95

SKYMILES

Back 95

The Delta Airlines frequent flyer program.