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10 Cards in this Set
- Front
- Back
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What is EAP?
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Employee Assistance Plan(EAP)
-designed to deal with issues such as abuse, emotional, mental, health, marital, and family difficulties. |
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What is POWER?
Types of Power? |
POWER- is the capacity of one party to influence another party.
Types of Power: Legitimate, Reward, Expert, Referent, Coercive, Information, and Ecological |
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What is Leadership?
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LEADERSHIP- is a complex process by which a person influences others to accomplish a mission, task, or objective and directs the organization in a way that makes it more cohesive and coherent.
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What is Followership?
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FOLLOWERSHIP- leaders can be effective only to the extent that followers are willing to accept their leadership.
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What is Autocratic Leadership?
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AUTOCRATIC-is a iron hand approach when the officer needs to maintain high personal control of the group.1) Needed when company is involved in a high risk situation 2) When officer needs to take immediate supervisory activity
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What is Democratic Leadership?
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DEMOCRATIC- a consultative approach, uses all of the group in determining how to meet an objective or complete a task.
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What is Laissez-Faire Leadership?
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LAISSEZ-FAIRE- free rein style moves decsion making from officer to the individual firefighters(usually experienced)
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What is a Complaint, Conflict, Mistake?
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COMPLAINT- is an expression of grief, regret, pain, censure, or resentment, an accusation or fault.
CONFLICT- a state of opposition between 2 parties MISTAKE- is an error or fault resulting from bad judgment, deficient knowledge, or carelessness. Can also be a misconception or misunderstanding. |
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The 4 types of problems an Officer could be expected to encounter?
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1. In-House Issues- situations or decisions occurring at the work location that are with the direct scope of supervisory responsibilities
2. Internal Departmental Issues- Operational policies, decisions, or activities that go beyond scope. 3. External Issues- Activities that involve private citizens or another organization. 4. High-profile Issues- any issue that is likely to become a major event. |
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What are the 4 functions of management?
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1.Planning- means developing a scheme, program, or method that is worked out beforehand to accomplish an objective
2. Organizing- means putting together into an orderly, functional, structured whole 3. Leading- means guiding or directing in course of action 4. Controlling- means restraining, regulating, governing, counteracting or overpowering. |
