2- Management Lesson 11 - Chapter 21

Front 1

The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information.

Back 1

information technology

Front 2

Raw, unsummarized, and unanalyzed facts and figures.

Back 2

data

Front 3

Data that have been converted into a meaningful and useful context for the receiver.

Back 3

information

Front 4

A computer-based information system that supports a company's day-to-day operations.

Back 4

operations information system

Front 5

A type of operations information system that records and processes data resulting from routine business transactions such as sales, purchases, and payroll.

Back 5

transaction-processing system

Front 6

A computer system that monitors and controls ongoing physical processes, such as temperature or pressure changes.

Back 6

process control system

Front 7

Systems that combine modern hardware and software to handle the tasks of publishing and distributing information.

Back 7

office automation systems

Front 8

A computer-based system that provides information and support for effective managerial decision making.

Back 8

management information system (MIS)

Front 9

A system that organizes information in the form of prespecified reports that managers use in day-to-day decision making.

Back 9

information reporting system

Front 10

An interactive, computer-based system that uses decision models and specialized databases to support organization decision makers.

Back 10

decision support system (DSS)

Front 11

A management information system designed to facilitate strategic decision making at the highest levels of management by providing executives with easy access to timely and relevant information.

Back 11

executive information system (EIS)

Front 12

Software that works on a computer network or the Internet to facilitate information sharing, collaborative work, and group decision making.

Back 12

groupware

Front 13

A global collection of computer networks linked together for the exchange of data and information.

Back 13

Internet

Front 14

A collection of central servers for accessing information on the Internet.

Back 14

World Wide Web (WWW)

Front 15

Any business that takes place by digital processes over a computer network rather than in physical space.

Back 15

e-business

Front 16

Business exchanges that occur electronically.

Back 16

e-commerce

Front 17

An internal communications system that uses the technology and standards of the Internet but is accessible only to people within the organization.

Back 17

intranet

Front 18

A network that links the computer systems of buyers and sellers to allow the transmission of structured data primarily for ordering, distribution, and payables and receivables.

Back 18

electronic data interchange (EDI)

Front 19

An external communications system that uses the Internet and is shared by two or more organizations.

Back 19

extranet

Front 20

An electronic marketplace set up by an intermediary where buyers and sellers meet.

Back 20

B2B marketplace

Front 21

A networked information system that collects, processes, and provides information about an organization's entire enterprise, from identification of customer needs and receipt of orders to distribution of products and receipt of payments.

Back 21

enterprise resource planning (ERP) system

Front 22

Systems that help companies track customers' interactions with the firm and allow employees to call up information on past transactions.

Back 22

customer relationship management (CRM) systems

Front 23

The process of systematically gathering knowledge, making it widely available throughout the organization, and fostering a culture of learning.

Back 23

knowledge management

Front 24

The use of a huge database that combines all of a company's data and allows users to access the data directly, create reports, and obtain answers to what-if questions.

Back 24

data warehousing

Front 25

Software that uses sophisticated decision-making processes to search raw data for patterns and relationships that may be significant.

Back 25

data mining

Front 26

A single point of access for employees to multiple sources of information that provides personalized access on the corporate intranet.

Back 26

knowledge management portal

Front 27

Technology that provides a way to send quick notes from PC to PC over the Internet so two people who are online at the same time can communicate instantly.

Back 27

instant messaging

Front 28

File sharing that allows PCs to communicate directly with one another over the Internet, bypassing central databases, servers, control points, and Web pages.

Back 28

peer-to-peer (P2P) file sharing

Front 29

knowledge that can be codified, written down , and contained in databases

Back 29

explicit knowledge

Front 30

knowledge that is unreconstructed and resides in peoples heads- cannot be captured in databases, making it difficult to formalize and transmit

Back 30

tacit knowledge

Front 31

systems that allow people to interact with one another in an electronic meeting space and at the same time take advantage of computer base support

Back 31

collaborative work systems

or group work systems

Front 32

Categories of useful info:

Back 32

1) Time
2) Content
3) Form

Front 33

Operation Info Systems:

Back 33

1) Process and control systems

2) Transaction processing systems

3) Office Automation system

Front 34

E- Business Strategies:

Back 34

1) In-House internet division

2) Spin-Off

3) Strategic Partnerships

Front 35

Advantages of In-House Strategy:

Back 35

1) Brand Recognition
2) Purchasing Leverage
3) Shared Information
4) Distribution efficiencies

Front 36

Advantages of Spin-Off Strategy:

Back 36

1) Focus
2) Flexibility
3) Responsiveness
4) Entrepreneurial culture

Front 37

Types of Information systems:

Back 37

1) Operations Info Systems

2) Management Info Systems

Front 38

Management Info Systems:

Back 38

1) Decision supporting systems
2) Info reporting systems
3) Executive info systems
4) Group-ware

Front 39

Technologies of Knowledge Management:

Back 39

1) Data Warehousing
2) Data Mining
3) Corporate Intranet or networks

Front 40

Types of Knowledge:

Back 40

1) Explicit Knowledge

2) Tacit Knowledge

Front 41

Management Implication of Info Tech:

Back 41

1) Improved Employee Effectiveness
2) Increased Efficiency
3) Information Overload
4) Empowered Employees
5) Enhanced Collaboration
6) Organization Learning

Front 42

IT Trends in the New Work Place:

Back 42

1) Instant Messaging
2) Wireless Internet
3) Peer to Peer file sharing