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24 Cards in this Set
- Front
- Back
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The adoption of a new idea or behavior by an organization.
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organizational change
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A disparity between existing and desired performance levels.
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performance gap
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The process of learning about current developments inside or outside the organization that can be used to meet a perceived need for change.
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search
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The generation of novel ideas that may meet perceived needs or offer opportunities for the organization.
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creativity
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A person who sees the need for and champions productive change within the organization.
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idea champion
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A unit separate from the mainstream of the organization that is responsible for developing and initiating innovations.
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new-venture team
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A separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
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skunkworks
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A fund providing resources from which individuals and groups can draw to develop new ideas, products, or businesses.
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new venture fund
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An in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.
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idea incubator
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The process of determining which forces drive and which resist a proposed change.
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force-field analysis
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A change that pertains to the organization's production process.
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technology change
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A change in the organization's product or service output.
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product change
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An approach to product change that emphasizes shared development of innovations among several departments.
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horizontal linkage model
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A strategy of competition based on the ability to deliver products and services faster than competitors.
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time-based competition
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Any change in the way in which the organization is designed and managed.
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structural changes
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A change in employees' values, norms, attitudes, beliefs, and behavior.
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culture/people change
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The application of behavioral science techniques to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase learning and problem-solving capabilities.
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organizational development (OD)
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A type of OD intervention that enhances the cohesiveness of departments by helping members learn to function as a team.
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team building
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A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and their results reported back to them by a change agent.
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survey feedback
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An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change.
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large-group intervention
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The stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior.
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unfreezing
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An OD specialist who contracts with an organization to facilitate change.
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change agent
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The intervention stage of organizational development in which individuals experiment with new workplace behavior.
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changing
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The reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.
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refreezing
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