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28 Cards in this Set

  • Front
  • Back
organization
takes resources from environment and processes them to product outputs;
collection of rights, privileges, obligations, responsibilities
common features of an organization
standard operating procedures
organizational politics
organizational culture
standard operating procedures
rules, procedures, practices to cope with expected situations
organizational politics
differed viewpoints on topics that create political resistance
difficulty in change
organizational culture
assumptions about what, how, where, for whom products are produced
unique features of organization
organizational types
organizations and environments
goals and power to achieve goals
information systems department
maintain hardware, software, data storage, and networks in IT infrastructure
programmers
write software instructions
system analysts
liason between information systems department and rest of organization
information systems manager
leaders of specialists in i.s. dept
chief information officer
senior management position
oversees use of information technology in firm
end users
representatives outside group for whom applications are developed
transaction cost theory
theory: firms grow because conduct transactions cheaper
agency theory
theory: firm is collection of self-interest individuals who need to be supervised and managed
strategic information system
change goals, operations, products, services, or environmental relationships to help gain competitive advantage
value chain model
highlights primary or support activities that add value to products/services
primary activities
directly related to production and distribution of product/service
support activities
make delivery of primary activities possible
consists: infrastructure, h.r., technology, and procurement
differentiating strategies
cost differentiation
product differentiation
focused differentiation
cost differentiation
leveraging economies of scale
product differentiation
create brand loyalty
develop unique products/services not easily duplicated
focused differentiation
development of new market niches
provide specialized products/services better than competitors
efficient customer response system
directly links consumer behavior back to distribution, production, and supply chains
switching costs
expense customer/company incurs in lost time and resources when change suppliers or system
core competency
activity in which firm excels as world-class leader
information partnership
alliance between 2 or more corporations to share information or gain strategic advantage
competitive forces model
interaction of external influences that affect strategy and ability to compete
-threats and opportunities
network economics
adding another participant entails zero marginal cost but can create large marginal gain