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28 Cards in this Set
- Front
- Back
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organization
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takes resources from environment and processes them to product outputs;
collection of rights, privileges, obligations, responsibilities |
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common features of an organization
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standard operating procedures
organizational politics organizational culture |
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standard operating procedures
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rules, procedures, practices to cope with expected situations
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organizational politics
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differed viewpoints on topics that create political resistance
difficulty in change |
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organizational culture
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assumptions about what, how, where, for whom products are produced
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unique features of organization
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organizational types
organizations and environments goals and power to achieve goals |
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information systems department
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maintain hardware, software, data storage, and networks in IT infrastructure
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programmers
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write software instructions
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system analysts
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liason between information systems department and rest of organization
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information systems manager
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leaders of specialists in i.s. dept
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chief information officer
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senior management position
oversees use of information technology in firm |
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end users
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representatives outside group for whom applications are developed
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transaction cost theory
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theory: firms grow because conduct transactions cheaper
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agency theory
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theory: firm is collection of self-interest individuals who need to be supervised and managed
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strategic information system
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change goals, operations, products, services, or environmental relationships to help gain competitive advantage
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value chain model
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highlights primary or support activities that add value to products/services
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primary activities
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directly related to production and distribution of product/service
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support activities
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make delivery of primary activities possible
consists: infrastructure, h.r., technology, and procurement |
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differentiating strategies
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cost differentiation
product differentiation focused differentiation |
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cost differentiation
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leveraging economies of scale
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product differentiation
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create brand loyalty
develop unique products/services not easily duplicated |
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focused differentiation
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development of new market niches
provide specialized products/services better than competitors |
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efficient customer response system
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directly links consumer behavior back to distribution, production, and supply chains
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switching costs
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expense customer/company incurs in lost time and resources when change suppliers or system
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core competency
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activity in which firm excels as world-class leader
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information partnership
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alliance between 2 or more corporations to share information or gain strategic advantage
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competitive forces model
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interaction of external influences that affect strategy and ability to compete
-threats and opportunities |
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network economics
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adding another participant entails zero marginal cost but can create large marginal gain
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