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22 Cards in this Set

  • Front
  • Back
different kinds of information systems
operational-level systems
knowledge-level systems
mangement-level systems
strategic-level systems
operational-level systems
monitor elementary activities and transactions
knowledge-level systems
support knowledge and data workers
management-level systems
support monitoring, controlling, decision-making, administrative activities of middle managers
strategic-level systems
support long-range planning activities of senior managers
types of information systems
executive support system
management information system
decision-support system
knowledge work system
office system
transaction processing system
transaction processing system
computerized system
perform/record daily transactions to conduct business
operation level
knowledge work systems
aid knowledge workers in creation/integration of new knowledge
knowledge level
office system
computer systems (word processing) that increase productivity of data workers
knowledge level
management information systems
providing routine summary and exception reports
serve functions of planning, controlling, and decision making
management level
decision-support system
help make decisions that are unique/rapidly changing
combine data and analytical models
-stock prices/competitor prices
management level
executive support system
nonroutine decisions
address unstructured decision making through advanced graphics and communications
strategic level
sales and marketing information system
systems to help identify customers, develop products/services, promote products/services, customer support
manufacturing and production information system
planning, development, production of products and services
finance and accounting information system
keep track of financial assets and fund flows
human resources information system
maintain employee record,
track employee skills, job performance, traning,
employee compensation and career development
enterprise applications
coordinate activities, decisions, and knowledge across different functions and levels
supply chain management
linkage and coordination of activities in buying, making/moving a product
supply chain
network of organization/business processes for procuring materials, transform raw materials to finished products, distribute products to customers
reverse logistics
return of items from buyers to sellers
bullwhip effect
large flunctuation in inventory from small unanticipated flunctuation in demand
information about demand is distorted as it passes from one entity to next
collaborative commerce
digital technologies that enable multiple organizations to design, develop, build, move, and manage products