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5 Cards in this Set
- Front
- Back
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Briefly outline the quality management cycle
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Essentially PLAN, DO, CHECK, ACT (PDCA), the Deming cycle
Continuous process - measurement and monitoring to establish which changes are required - planning and implementation - re-evaluation and monitoring to ensure change has desired effect |
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Who are the Consumers in the quality improvement model of the ED
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Patients, ED staff and other clinical and hospital staff interacting with ED
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Define
1 quality 2 continuous quality improvement 3 clinical indicators |
1 doing the right thing, in the right way, at the right time, all the time. Doing the things required to meet the needs and expectations of those we service, every time
2 management approach that meets customer's needs in such a way that there is a continual process of improvement...utilises data collection, statistical tools and team dynamics 3 measures of the clinical outcomes of care |
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What are the dimensions of quality?
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Access
Safety - staff, patients Acceptability - staff, patients Efficiency (e.g. Are the clinical goals achieved) Continuity (e.g communication, with ward, GP, other hospitals etc) |
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What are the three ACEM clinical indicators for emergency medicine?
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Time to reperfusion
Waiting time by triage category Death audit, morbidity review |
